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Extended Stay America - Houston - Willowbrook - HWY 249

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Room & Suite (6)
Dining (1)
Overview
  • Excellent37%
  • Very good24%
  • Average9%
  • Poor19%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
2 Star Hotel
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Offers from Extended Stay America - Houston - Willowbrook - HWY 249
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Offers from Extended Stay America - Houston - Willowbrook - HWY 249
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (62)
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Traveller rating
22
15
6
12
7
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LanguageEnglish
22
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7
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All reviewsroom was cleanmy home away from homestar hotelesmeraldaesa
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1 - 5 of 62 reviews
Reviewed 10 February 2018

Great deal The best in town for the price.The front desk is very nice and attentive.Very quite no one bothers you.everyone I have Had to deal with is pleasant and goes out of there way to make u happyMore

Thank Gia L
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 11 February 2018

Thank you for choosing Extended Stay America and sharing your experience. It’s great to know you were impressed with the value and the attentive service provided by our Front Desk Staff. We will share your compliments with them. Thanks again for including us in your...More

Reviewed 21 January 2018

Very clean. Very friendly staff. Plenty of space in the room so you don't feel cramped. They had security at the entrance which was very comforting knowing I didn't have to worry about my car. Grabbed a cup of coffee on my way out and...More

Review collected in partnership with Extended Stay
Thank codih2018
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 22 January 2018

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was good to have you here, and we hope to...More

Reviewed 2 January 2018

I really enjoyed my stay at ESA 249. I stayed there for the holidays and everything was nice and calm. Staff was nice and the check in process was fast and easy. Security is helpful and hotel is secured.More

Review collected in partnership with Extended Stay
Thank Carina R
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 3 January 2018

Carina, thanks for posting a review so future travelers can read about your pleasant experience at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, our suites and our amenities....More

Reviewed 17 December 2017

Too High for the price they want for the rooms. This location had roaches & in a dark area. I had to change rooms 3 times because the toilet wasn't working in one room & the bathtub in another. Place was not good for the...More

Review collected in partnership with Extended Stay
Thank valleriam
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 18 December 2017

Thank you for your feedback. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you...More

Reviewed 27 November 2017

The hotel room smelled foul. There was a strong odor of marijuana throughout the hallways. Partying all hours. I was staying with my children so I had to go find another hotel bc the front desk didn’t seem to care or get any type of...More

Review collected in partnership with Extended Stay
Thank katb717
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 28 November 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Details
Price range
US$62 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$62 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Room & Suite (6)
Dining (1)
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Room Tips
"Great location to travel to all points in Houston. Across the street from the Mall with great restaurants..."
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"Room was well lit"
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"Choose a different hotel. There one next to this one & many in close proximity."
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"Stay somewhere else😝"
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