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Rented two rooms for a family vacation. Rooms were spacious and comfortable. The breakfast was very good and the woman that works the breakfast was so helpful and friendly. There was an issue with the water when I was there. It seemed unavoidable and the...More
We enjoyed the big hotel room. It was the perfect size for traveling with a little one. The bed was extremely comfortable and having the kitchen was so nice. The breakfast was fantastic with lots to choose from. The staff was very friendly and the...More
The staff are just so friendly, I always feel very welcome here, Rooms, fittings, furniture all very well maintained, clean, modern.
Bar is great, breakfast great,
What really makes this hotel so outstanding though are the staff..
Terribly small bathrooms and bathtubs, poor quality rooms like a motel 6, terrible service, asked them to service room and they failed to. AC very loud in bedroom. I would not recommend!! Far better options like the Element.
Response from ClementeEspinosa, Public Relations Manager at Residence Inn DFW Airport North/GrapevineResponded 21 December 2017
We want to take this opportunity to apologize for the issues with your stay, Rest assured I will personally look into the lack of service that you encountered and address each of them. Thank you for the feedback as it only helps us get better.
I booked this because it was a recommendation from the company's. It started bad as it doesn't have 2 twin beds... All rooms are 1 king bed and a sofa-bed. Then the bathtub has a clogged drain, and they didn't fix. Second, you need a...More
Response from Michael W, Front Office Manager at Residence Inn DFW Airport North/GrapevineResponded 15 September 2017
I want to apologize to this guest as we strive for a higher level of service. Clearly your stay was not up to your standards or ours. I will definitely communicate these opportunities to improve to my maintenance and transportation departments as we will prevent...More