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Gaylord Texan Resort & Convention Center

4,182 reviews
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Traveller (2267)
Room & Suite (389)
Dining (117)
Overview
  • Excellent41%
  • Very good29%
  • Average16%
  • Poor8%
  • Terrible6%
Travellers talk about
“gaylord texan”(721 reviews)
“paradise springs”(158 reviews)
“riverwalk cantina”(153 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,182)Write a Review
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Show reviews that mention
All reviewsgaylord texanparadise springsriverwalk cantinaatrium viewsports bartexas stationzeppolesnow tubingold hickory steakhouseglass cactusice exhibitwine barthe mexican restaurantthe river walklone starself parkbeautiful resort
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21 - 25 of 4,119 reviews
Reviewed 2 weeks ago

Attended the ICE Exhibit Monday before Thanksgiving. The parking lot was packed (spent about 30 minutes trying to park) and cost $16+ (they do have valet available). If you prefer credit card payment for parking, use the kiosk next to the elevator. Cute holiday décor...More

1  Thank wendyquest
Response from Gaylord T, Guest Relations Manager at Gaylord Texan Resort & Convention CenterResponded 2 weeks ago

Dear wendyquest, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Please...More

Reviewed 2 weeks ago

a. No guidance at check-in counter on map/location of room; not welcomed as a Marriott Rewards member b. Wait 1hr for bags to be delivered to room; so I went and got it myself c. Nobody picked up phone for in-room dining & consider it...More

Thank Sandip B
Response from Gaylord T, Guest Relations Manager at Gaylord Texan Resort & Convention CenterResponded 2 weeks ago

Dear Sandip B, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us....More

Reviewed 2 weeks ago via mobile

Valet was subpar- 10 people standing around while we wait for them to take our keys. Front desk was great - got us checked in ASAP. Rooms are small and boring . Atrium view rooms are the only way to go at this hotel. Beds...More

Thank Lila S
Response from Gaylord T, Guest Relations Manager at Gaylord Texan Resort & Convention CenterResponded 2 weeks ago

Dear Lila S, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us....More

Reviewed 2 weeks ago

We had been planning a visit with our grandchildren for months. Since they live in Texas they seldom get to experience winter...Gaylord Texan, with their ICE and related attractions seemed ideal. How sadly, avoidably wrong we were. This is a beautiful property. The grounds are...More

5  Thank ChubbaHill
Response from Gaylord T, Guest Relations Manager at Gaylord Texan Resort & Convention CenterResponded 2 weeks ago

Dear ChubbaHill It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Please...More

Reviewed 2 weeks ago via mobile

My family of 8 stayed at the Gaylord from November 19-22, 2017. We had two rooms. As soon as we checked in we were upgraded to atrium balcony rooms without having to be asked or charged. We received outstanding customer service with lots of perks...More

2  Thank 6isenoughforme
Response from Gaylord T, Guest Relations Manager at Gaylord Texan Resort & Convention CenterResponded 1 week ago

Howdy 6isenoughforme, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Texan, our team strives to provide nothing but the best hotel experience. With the feedback you have provided, we are able to focus on the areas that need...More

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Traveller (2267)
Room & Suite (389)
Dining (117)
Pool & Beach (76)
Hotel & Grounds (1717)
Family and Play Areas (51)
Bathroom (50)
Business Centre & Event Rooms (25)
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$243 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Grapevine
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$243 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Grapevine
Room types
Suites, Non-Smoking Rooms, Family Rooms
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