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Comfort Inn

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Comfort Inn
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151 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Reviewed 3 weeks ago via mobile

The bed and pillows were very comfortable. We also liked the tv channel selection. In my opinion the breakfast and selection was much better than most places we've stayed. In fact, when we visit the area again in a few months, hopefully we'll be able to stay here again.

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Helpful?
Thank flutterbeme
Peggy C, General Manager at Comfort Inn, responded to this review

Nancy, Thank you for your feedback. We strive to exceed your expectations and I am certainly delighted that you enjoyed your stay with us. We look forward to you staying with us again in the near future! Sincerely, Peggy Chavez General Manager

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

Was here for a weekend conference at the Convention Center 2 blocks away. Overall, the staff is very good but has a poor physical plant to work with. Pluses: * Friendly helpful staff. I used the van service to and from the airport which was fast, efficient and sociable. Front desk was always manned and courteous. * Room very comfy,...

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Helpful?
Thank STEPHEN W
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for your feedback. Our Wi-Fi is being upgraded at the time of this post our contractor has ordered all knew equipment and we have recently installed fiber so within the next two weeks our Wi-Fi will exceed anyone's expectations! Our breakfast room seats about 30 at a time, that is one of the reasons our breakfast room hours...

Colo Spgs
Reviewed 4 weeks ago via mobile

It was rather frustrating to pass employees in hall ways. Every time I walked in the opposite direction of them, I had to yield to them. With no eye contact with me, they seemingly chose to walk down the middle of the hall. This made me slow down and hug the wall as they passed. Additionally, the workers loading the...

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Helpful?
Thank James P
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for providing us with your feedback, your feedback gives us the opportunity to perfect our techniques. I can say in the 17 years that I have been the General Manager of our hotel that I have never received this feedback before. I will speak with our staff in regard to your feedback and help them to understand how...

San Diego, California
Reviewed 12 October 2016

I haven't stayed at a comfort inn in sometime, we are brand loyal to Hilton typically but I got a great deal to stay at this hotel while in town to visit the Texas state fair. It was clean, and nice, with a super comfortable bed. I was really pleasantly surprised how big the room was, with a nice lounge...

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Helpful?
Thank Heidi J
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is our desire to exceed your expectations and I am glad to see that we have. I understand that you are brand loyal to Hilton but I wanted to Thank you for giving us a shot at earning your business. We hope that...

Texas
Reviewed 2 October 2016 via mobile

Very clean and accommodating. Beds are comfy. Staff were all very helpful. Love that they shuttled us to Grapevine to enjoy the wineries and shopping. I believe the shuttle runs from 7:00am to 11:00pm. The breakfast was good. There are waffles, boiled eggs, muffins, donuts, cereal, bagels, ham and Eggs. Coffee was very good, and they even have vanilla creamer!...

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Helpful?
Thank AidaTexas
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us your feedback. It is our desire to exceed your expectations! We are very happy you enjoyed your stay with us and we look forward to you returning. Thanks again, Peggy Chavez General Manager

Reviewed 29 September 2016 via mobile

I was very disappointed because my room was not cleaned and there was dried urine on the toilet when I arrived and after speaking with the manager Peggy Chavez she did nothing to resolve this matter. She claimed to have sent an apology email that I NEVER received and did not return my calls, she was very un professional.

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Helpful?
Thank Sandra L
Peggy C, General Manager at Comfort Inn, responded to this review

I apologize that I did not receive the information that you had left a message for me to call you. I return all my call in a timely manner. Please do not stay in a room that does not meet your requirements. When I check into a hotel room I inspect the room completely and if it is not clean...

Memphis, Indiana
Reviewed 21 September 2016 via mobile

We missed our flight and had to stay in DFW area for one night. Husband made our reservation, check-in was a breeze. The room was good. Receptionists were all nice. Free shuttle to the airport. Thanks.

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Helpful?
Thank iamrebecca_rose
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us your feedback in regard to your stay with us. It is our desire to exceed your expectations. We know that it is our job to earn your business and we certainly want to do that. We hope to see you again in the near future. Respectfully, Peggy Chavez General Manager

Wilmington, North Carolina, United States
Reviewed 13 September 2016

The hotel was in a great location to DFW airport, Main St and downtown Grapevine. The staff was very friendly and accommodating. The included breakfast was a nice addition and had plenty to choose from. The hotel is 100% smoke free, but my room definitely smelled like it used to be a smoking room. It was a bit musty. Other...

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Helpful?
Thank dyayac
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for providing us with your feedback. I apologize that there was even a hint of smoke however even though we are 100% smoke free we still have guest that smoke in our rooms. We do everything we can to eliminate that when it happens. In the future if that happens please get with the front desk staff and...

Grapevine, Texas
Reviewed 12 September 2016

Bed bugs found in my grandchildren's (ages 2 & 4) bed morning of Sept.7. The incident was reported via phone & in person with front desk staff. Nothing was done! Mgr. called 4.5 hrs. later to apologize

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Helpful?
Thank tammyto57
Peggy C, General Manager at Comfort Inn, responded to this review

Unfortunately, this is an issue that all hoteliers have to deal with. Bed bugs are travelers, that being said someone has to bring them in. There is no pre-treatment that one can do for this issue, therefore upon discovery we immediately have our pest control company eliminate them. Our pest control company just minutes ago informed me that they have...

Reviewed 8 September 2016 via mobile

Had a great stay at Comfort Inn! We stayed there the night before we flew to Cancun. Parking was free there if you stayed the night before a trip or the night you return so it was great and they took us to and picked us up from the airport. When we returned our car battery was dead and they...

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Helpful?
Thank David B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Comfort Inn

Address: 301 Capitol St, Grapevine, TX 76051-7633 (Formerly Baymont Inn and Suites)
Region: United States > Texas > Grapevine
Price Range: €82 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Baymont Inn And Suites Dfw Airport/Grapevine Hotel Grapevine
Baymont Inn Grapevine
Grapevine Baymont Inn
Hotel Style:
#13 Business Hotel in Grapevine
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ground floor to avoid slow elevator”
 of 5 bubbles 428STEPHENW, 17 Nov 2016 | Read review
“Probably anywhere in this hotel is fine.”
 of 5 bubbles sandyh900, 22 Aug 2016 | Read review
“We were on the 3rd floor”
 of 5 bubbles CHW34, 18 May 2016 | Read review
“North side”
 of 5 bubbles 555gregr, 13 Oct 2015 | Read review
“Our room on the back side was quiet”
 of 5 bubbles OKCtraveler48, 24 Sep 2015 | Read review
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