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Had a quick stay. Pool is small but big enough for kids to play. The room was clean and comfortable. The room had a fridge, microwave, and one cup coffee maker. There is some noise due to the airport nearby, but that is to be...More
Thank jonathan m
Response from Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - GrapevineResponded 3 days ago
Hello, and thank you for taking the time to review our hotel on TripAdvisor! We appreciate your feedback and we are pleased to hear that you enjoyed your overall stay. We hope to see you again the next time you make a trip to Grapevine!
We stayed here for a wedding due to is proximity to the church. The rooms are clean, quiet with comfy beds & pillows. Staff is friendly and courteous. Breakfast bar is up to HIE norms but the bacon was nice and crisp. The one draw...More
Thank ROBERT F
Response from Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - GrapevineResponded 28 October 2016
Thank you for your great review Robert. We are excited that you enjoyed your stay with us. Your experience is very important to us and we appreciate you letting us know that you had a great one. We hope to see you again soon!
had a great stay here. Sara at the front desk was absolutely wonderful. she always had a smile, she had a lot of knowledge of the area, and took us wherever we needed to go usually right when we were ready to go. Susanne the...More
Thank Adam W
Response from Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - GrapevineResponded 18 May 2017
Thank you so much for reviewing our hotel! I am pleased to hear that all of our staff members were so accommodating, and it was a pleasure getting you where you needed to go! I will be sure to share your kind words with Sarah....More
I believe if you are in customer service there should be a smile on your face, or hear one in your voice. With that said the only employee at the front desk that did smile was one lady Saturday afternoon. The woman who checked us...More
Thank Aj B
Response from Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - GrapevineResponded 15 March 2017
Thank you for taking the time to provide your feedback. I am sorry to hear that you were not greeted with the friendly service that we pride ourselves on. I assure you that this is not common, and the issues have been addressed with...More
I had an issue with my room bill, upon trying to contact customer service I was put on hold twice for more than 20 minutes, gave up and tried reservations who answered immediately but when advised of my problem they switched me back to the...More
Thank Kevin P
Response from Susan W, Director of Sales at Holiday Inn Express Hotel & Suites DFW - GrapevineResponded 13 March 2017
I am sorry to hear that you have experience difficulties solving your billing issues. I would be happy to answer any questions that you have about your most recent stay. Please feel free to give me a call at 817-442-5919 anytime.
US$122 - US$234 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Family Hotel in Grapevine
#7 Business Hotel in Grapevine
Non-Smoking Rooms ,
Number of rooms
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