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The San Luis Resort

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Traveller (890)
Room & Suite (384)
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Overview
  • Excellent60%
  • Very good17%
  • Average11%
  • Poor6%
  • Terrible6%
Travellers talk about
“club level”(32 reviews)
“john paul”(28 reviews)
“swim up bar”(199 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from The San Luis Resort
Offers & Announcements: Getaway to Galveston!
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Offers from The San Luis Resort
Offers & Announcements: Getaway to Galveston!
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Reviews (2,787)
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1,607
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316
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1,607
479
316
192
182
Show reviews that mention
All reviewsclub leveljohn paulswim up barpool areagreat resortvalet parkingthe entire staffgreat poolspring breakrainforest cafeconvention centerocean viewgalveston islandmoody gardenssteakhouseh2ocabana
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431 - 435 of 2,776 reviews
Reviewed 14 November 2017

Not sure how the Hotel side feels about the condominium side. There seems to be some kind of fued between the two. I got caught in the crosshairs. We weren't allowed to walk in through the front. Treated as lower class. At the front desk...More

Review collected in partnership with this hotel
1  Thank tellingthetruth777
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 15 November 2017

Dear TellingtheTruth777, Please accept our deepest apology for creating a less than perfect or uncomfortable experience for you as an RCI Exchange guest. It is truly not intentional to make our guests feel unwanted or uncared for under any circumstances. But, apparently that was how...More

Reviewed 14 November 2017

I had a Wonderful time at my staying at The San Luis Resort. The ocean View and the rooms were amazing. I enjoyed every minute of my staying at the resort. I was treated with excellent service and I felt pretty much home away from...More

Thank colachogarcia
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 14 November 2017

Dear ColachoGarcia, Thank you for staying at the San Luis Resort and for sharing your wonderful review with the TripAdvisor World. Thank you for mentioning our outstanding associate Yohalma, people like her just add charm and beauty to this place. We are looking forward to...More

Reviewed 13 November 2017

Lovely views but so noisy. Inside the room the AC sounded like a door slamming every time it turned on. Outside there was constant construction noise. No refrig or microwave. Bar staff was rude and unpleasant to our group. Front desk confused my bill with...More

Review collected in partnership with this hotel
Thank paertker
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 15 November 2017

Dear Paertker, I am disappointed that your stay did not meet your expectations. However,We appreciate you for your feedback with regards to your experience. I will address the AC noise, Please provide me with your room number so that I will be able to report...More

Reviewed 13 November 2017

The service was outstanding and the staff were very helpful. They went out of their way to get the service right. The food was also excellent. We loved the layout of the premium corner suite. It worked well for us with a king sized bed...More

Review collected in partnership with this hotel
Thank wmclan
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 14 November 2017

Dear Guest, Thank you for staying with us at the San Luis Resort. We thank you very much for your feedback, it is very important for us. We are very happy that you had a good time with your family, however, we always strive for...More

Reviewed 13 November 2017

The pool was closed and there was a lot of construction noise. The bed was very uncomfortable. We didn’t get refills on our coffee or clean glasses after our first night despite multiple requests to the front desk. Overall very disappointed for the mount of...More

Review collected in partnership with this hotel
Thank brady20172017
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 15 November 2017

Dear Brady 20172017, We appreciate you for your feedback with regards to your experience. I am equally as disappointed that your stay was subpar. We should have been more attentive to your needs and follow through on your requests. If you would contact me as...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$233 - US$519 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Galveston
#3 Spa Hotel in Galveston
#4 Business Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Luxury Hotel in Galveston
#6 Romantic Hotel in Galveston
#9 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$233 - US$519 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Galveston
#3 Spa Hotel in Galveston
#4 Business Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Luxury Hotel in Galveston
#6 Romantic Hotel in Galveston
#9 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (890)
Room & Suite (384)
Pool & Beach (172)
Dining (72)
Amenities (64)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
cengizbal
2 April 2018|
AnswerShow all 2 answers
Response from Jacquetakaye |
The sun beds you have to rent.
1
Vote
Steven H
2 April 2018|
Answer
Response from alcS5877UW | Reviewed this property |
Don’t think you can or should turn it down, and it’s supposed to be hot and feel like a Jacuzzi, but if it is literally hotter than it should be, I’m sure management would check into it and make any necessary adjustments.
0
Votes
Lacey H
16 March 2018|
Answer
Response from PCarte | Property representative |
Thank you for being so loyal to The San Luis /Landry’s over the years. We hope to continue serving you and your family well to maintain our awesome relationships.!!! Looking forward to many more years to come. Philett Carter
0
Votes
Room Tips
"Choose another hotel."
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"Get new mattresses!"
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"Adult only floors are much nicer"
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"corner room has a refrigerator that was nice to have"
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