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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We recently had the opportunity to spend an evening at The San Luis Resort. What a treat!! The pool and grounds were absolutely beautiful with a pool that was heated enough to actually swim in when the temps weren't overly warm in Texas yet. Also...More
Review collected in partnership with this hotel
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Thank Kristine Y
Response from Richard S, Manager at The San Luis ResortResponded yesterday
We sincerely thank you for your positive comments regarding your stay at the San Luis Resort. We are delighted that you enjoyed the awesome views of the gulf of Mexico from the balcony of your room. We are glad to hear you enjoyed are newly...More
I came here for a business conference with little expectation for a "vacation" experience. I have to say this resort surpassed all expectations. The pool area is amazing! The facility is well cared for and decorated tastefully. We ate at every restaurant and had excellent...More
1 Thank MissanRy
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 2 March 2018
On behalf of our Management and Staff, we thank you for choosing the San Luis Resort for your Business conference. We are delighted to learn that you were amazed at the hospitality, our newly renovated pool area, related amenities and dining options, Also, we thank...More
It is a lovely property with very friendly staff. My only complaint was the AC could not be regulated. Hard to find a comfortable temperature. It didn't have a temperature dial, so it was just a guess to hot and cold.
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank hookem86
Response from Richard S, Manager at The San Luis ResortResponded yesterday
Thank you for choosing to stay with us during your conference. We want to sincerely apologize that your temperature was not easily able to adjust during your visit. Thank you again for staying with us.
Had to call front desk several times during my stay, for loud running toilet which they had to fix on the 2nd day/time, a flying moth in room, and room not makeup/cleaned had to have them empty trash and bring in clean towels , and...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 134gjackson
Response from Richard S, Manager at The San Luis ResortResponded yesterday
I want to apologize that you had a poor experience with our resort. It is not the standard of our hotel. Our hotel takes pride in providing a quality product, a well-maintained and clean hotel. I again apologize for your inconvenience. We appreciate your business...More
Decor transformation, mellow music, improved chaise lounges, enhanced views of the Gulf combine for a more relaxed pool experience, very much better than H2O predecessor.
Only downside is loss of slide, which the kiddos liked.
Great service continues if you want food and drinks; ice...More
Thank billstl2017
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 2 days ago
First, we thank you for the privilege and opportunity to be your host! Secondly, we welcome and thank you for taking the time to share your thoughts regarding your experience. Regarding your comment about the water slide. The recent upgrade and renovation without the water...More
They have sunbeds at N/C and there is some shade if you can get there early. Umbrellas I don't believe they provide. They do have cabanas you can rent for the day, not sure of the charge
Response from alcS5877UW | Reviewed this property |
Don’t think you can or should turn it down, and it’s supposed to be hot and feel like a Jacuzzi, but if it is literally hotter than it should be, I’m sure management would check into it and make any necessary adjustments.
Thank you for being so loyal to The San Luis /Landry’s over the years. We hope to continue serving you and your family well to maintain our awesome relationships.!!! Looking forward to many more years to come.
Philett Carter