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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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2,057 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 2,026: English reviews
Salado, Texas
Reviewed 2 weeks ago

Our conference has been held here for several years now. I love the proximity to the convention center and the friendliness of the staff. Summer (housekeeper for the 4th floor) was very friendly and gave me some extra sugar and creamer to have in my room. When my coffeepot did not work, I was promptly brought another as well. I...

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Helpful?
Thank BridgesFamilyFun
Management response:

Summer is a great employee! I'm glad we took care of your coffeepot promptly. Glad to hear you enjoy your conference every year!

Lake Jackson, Texas
Reviewed 2 weeks ago

I expected more out of the Hilton brand and this being considered a resort. my trip was not all bad. but this hotel fell way short of my expectations. my room was small, the water room forever to get hot, the ice machine was broken on my floor, my room was at the very end of the hall I'm pregnant...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Elizabeth B
Management response:

I'm so so sorry that we failed to meet your expectations. I wish I would've known about the issues while you were hear so I had a chance to make it right. Thank you for your business and review.

Houston
Reviewed 2 weeks ago

I booked a deluxe king room with the gulf view and it was great. Super clean, nice comfortable bed, amazing view, big tv, work station, fridge, etc. Everyone at reception, the pool, and house-keeping were really nice and helpful. I sat here and read all the negative reviews and I'm not sure what happened but none were true... The AC...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V201XPmarkc
Management response:

THANK YOU for your review. I'm happy to know that you had a great time. Come back and see us soon!

San Antonio, United States
Reviewed 2 weeks ago

Not a very pleasant experience. Room was dirty and check in service was not very good. Before arriving, I was told that I could pay with cash, as I get there they tell me that I could debit card. I had to go and buy a pre-paid visa card in order to pay for my stay. Plus, I had to...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sandybS8506OE
Management response:

I'm sorry that you had a poor experience with payment here at our property. I do thank you for your feedback. Thank you for your business.

Ankeny, Iowa, United States
Reviewed 2 weeks ago via mobile

Booked this hotel as a loyal Hilton Honors member to ensure a smooth night before our cruise out of Port Galveston. When we arrived I asked about the shuttle and was told call down in the morning to the concierge. What they didn't say was if you don't call at 6am when they arrive we will tell you they can't...

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Helpful?
Thank Jennifer W
Management response:

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you...

Humble, Texas
Reviewed 2 weeks ago via mobile

Very disappointing stay. I've stayed at Hilton properties all over the world and this is by far the nastiest. Bathroom is disgusting and the flooring isn't much better. To top it off, I went for breakfast this morning with my food coupon and was told it's only good for cold cereal. If I wanted a real breakfast, I'd have to...

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Helpful?
Thank safmath
Management response:

I'm sadden to hear that you did not enjoy your time here and you think our property is the nastiest Hilton you ever been to. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are...

Massachusetts
Reviewed 2 weeks ago via mobile

I can't begin to express my disappointment with the property. Upon check in we were told our room wouldn't be ready until 4pm. Now normally I would make a fuss about this, but I called ahead before we arrived to see if our room was ready as we were exhausted and just wanted to take a nap. We were told...

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Helpful?
Thank tkD6415KK
Management response:

I apologize the way you were told about the no outside food or drink items. Only reason why we don't allow that is because of TABC law. Surely it could have explained to you in a different tone. I do hope you come to the property again. You can reach me here at the hotel, Tristin Thompson.

denton, United States
Reviewed 3 weeks ago

We stay at Hilton brand hotels whenever possible. This was one of the best we have stayed. Location to all events was great. Staff and facility was superior to any that you can find especially in a resort area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank jerryf315
Management response:

Thank you for your positive feedback! Hope to see you soon.

denver, United States
Reviewed 3 weeks ago

The pool was great and the staff were really nice. The breakfast area was clean and the food was real good. The room needs a major overhaul. You can tell it is older but our stay was not the best with poor sleeping on a mattress with noisy coils and lumps.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Carmen S
Management response:

Thank you for your kind words about the Hilton staff and pool. We are excited for Summer! We are in the process of updating mattresses. We hope to see you I the near future.

Eugene, Oregon
Reviewed 3 weeks ago

Our family stayed durring spring break. We found the resort to be very conveniently located close to several resturants as well as just across the street from the ocean. The staff wonderful and very attentive. I would highly recommend this Hilton for your stay while in Galveston

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 824rogerc
Management response:

We are on a beautiful 32 acre resort with many restaurants and things to do close by. I'm happy you enjoyed your time here, please come visit soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: €100 - €377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#5 On the Beach Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
26 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the newer part of the hotel.”
b0nniebc, 25 Apr 2017 | Read review
“higher level floors overlooking the ocean or a balcony room. Huge hotel lots of walking if on the higher levels though”
joyannmadd, 23 Apr 2017 | Read review
“Room in the "deluxe" tower don't have a balcony. Most rooms in the old building have a balcony giving on the employee parking.”
LCD_246, 21 Apr 2017 | Read review
“Get a high floor room with a balcony Gulf view. The balcony is small, but we loved watching the sun rise.”
  • Sunrise from room.
713troyallen, 18 Apr 2017 | Read review
“Balcony rooms offer the amazing view of the ocean and smell of the sea air.”
BridgesFamilyFun, 13 Apr 2017 | Read review
5 of 5