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Moody Gardens Hotel Spa & Convention Center

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1,230 Reviews from our TripAdvisor Community

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There are newer reviews for Moody Gardens Hotel Spa & Convention Center
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Showing 1,215: English reviews
Houston, Texas
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 July 2015

W stayed here for 2 days during Mardi Gras. The hotel staff was very friendly and helpful. We were in the north tower overlooking the pyramids. It was a very quiet and peaceful. The rooms were spacious and clean. The price was a bit steep, but it was nice that they ran a shuttle back and forth to The Strand... More 

Helpful?
Thank Courtney1982
MoodyGardensHotel, Guest Relations Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Courtney1982, Thank you so much for choosing to stay with us during Mardi Gras! We appreciate all of the nice comments. I am glad that you enjoyed your stay! We hope to welcome you back to Moody Gardens in the not too distant future. Best Regards, Dawn Griego Guest Relations Manager More 

The Woodlands, Texas
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 July 2015

We just returned from a 3 night stay with our pre-teen boys. We had not visited Galveston since 2006 and decided to enjoy a family getaway here on a whim. Our MG hotel room was clean, modern and nicely furnished in shades of light blue and white. The bay view was lovely, and I thoroughly enjoyed waking up to a... More 

Helpful?
3 Thank stacey b
MoodyGardensHotel, Guest Relations Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear stacey b, Thank you for leaving such a wonderful review about your recent stay at Moody Gardens. I am delighted to hear that you enjoyed your stay with us! I am so happy to hear that your children had a great time! The hotel loves to welcome children and I am glad that they enjoyed the pool and Kids... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2015 via mobile

Friendly staff and overall a good experience. We were given the run around when asked about purchasing the 2 day passes. I was told over the phone while booking, that we could buy them as soon as we checked in. They couldn't do that for us because the person they needed to do transaction wasn't there. Seems to me that... More 

Helpful?
1 Thank Marisa F
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Marissa F, Thank you for your very helpful review of our hotel and complex. I sincerely apologize for the confusion on our end regarding printing your attraction passes and I agree with you we should have all our front desk agents trained to print them at the desk and not refer you to the ticket counters at the attractions... More 

Houston, Texas
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 July 2015

If they didn't falsely advertise access to a "beach" I would rate this hotel a 5 stars. If you re expecting to spend time on a beach, this is not the hotel for you. Also, if you don't like a place with lots and lots of children running around, this is not the place for you. Otherwise, it is an... More 

Helpful?
1 Thank LoveToTravel0007
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Love To Travel, Thank you for your very gracious review of your visit with us. I was pleased to read the many nice comments but was a bit concerned to read that we may have been a bit misleading regarding our location. We go to great lengths to not mislead guests about our location and I again reviewed our... More 

Austin, Texas
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 July 2015

We stayed at Moody Gardens for three nights. We purchased a two day value pass, which gave us access to most of the attractions at Moody Gardens. For me, I thought that the property was fine - a bit neglected and/or run down in places, but the rooms were nice enough and the food available on property was good. Service... More 

Helpful?
Thank travelingjulietx
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Travelingjulietx, While I was genuinely pleased to read your many kind remarks about your visit and how much your children enjoyed our complex, I was disappointed to read that our foodservice was spotty in several areas. Our goal is to deliver excellence in our food outlets and it does appear we dropped the ball in several locations and please... More 

Austin, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 July 2015

We just got home from spending three nights here. I had been really looking forward to this getaway weekend and was surprised at how underwhelmed I was. My husband and I were there with my daughter and her best friend, so two adults and two thirteen year olds. The kids had been really looking forward to Palm Beach, the resorts... More 

Helpful?
3 Thank Traci H
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Traci H, I would like to express my most sincere apologies for a stay with us that clearly fell well below yours (and our) expectations. We enjoy reading the many nice comments we receive on TA but we need to also pay attention to sincere and valid feedback such as yours. To be candid, there have been days this... More 

Cypress, Texas
Level Contributor
3 reviews
Reviewed 27 July 2015

We purchased the stay and play with the 2 day passes to all attractions. We arrived at 10am to start playing and the staff was very nice and helpful. They gave us our passes and the valet parked our car so we could head to the pyramids. Check in was supposed to be at 4 but they called us around... More 

Helpful?
Thank Rochelle R
MoodyGardensHotel, Guest Relations Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Rochelle R, Thank you so much for taking the time to share your experience with us. I am disappointed to hear about the delays you experienced while waiting on your car, please accept my apologies on behalf of all of us here at Moody Gardens. Thank you for all of wonderful comments. I am delighted that you and your... More 

Canyon
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 July 2015 via mobile

My husband attended a conference at the convention center so we took the kids for a little vacation. The hotel is very clean and the staff was very helpful getting our bags to the room, quick and courteous bringing extra towels to the room when we needed them, and friendly when we had questions. There was a large, cool pool... More 

Helpful?
1 Thank HugYourMomma
MoodyGardensHotel, Guest Relations Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear HugYourMomma, I am so glad that you enjoyed your stay with us for your conference. Thank you for the nice comments about our staff, pool and complimentary Kids Crew activities. We do have Schlitterbahn packages that include the room and tickets to Schlitterbahn as well as a package that includes your room and 2 day passes to the Moody... More 

Austin, Texas
Level Contributor
142 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 25 July 2015

The first time we stayed we had horrible service, no housekeeping either day, hard to communicate with the staff, and we feel in part it was because we booked through a 3rd party service....maybe, maybe not. After our stay I was sent a survey by email which I filled out and let them know about the non-existent housekeeping and a... More 

Helpful?
1 Thank bartschmid
MoodyGardensHotel, Guest Relations Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear bartschmid, Thank you for taking the time to provide feedback on your recent stay at Moody Gardens. I was very pleased to hear that your second stay was better than your first and you have a much better feeling about staying at Moody Gardens. It is our overriding goal here at Moody Gardens to provide the finest in hospitality... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2015 via mobile

After attending a conference, we booked 2 extra nights at Moody to enjoy the facilities with our infant son. We planned on having a peasant afternoon by the pool, but there's very few umbrellas available and no other source of shade. So we sat at one of the cabanas by the pool for rent ($50/hour--offensively overpriced like everything at the... More 

Helpful?
7 Thank StefanieIsabel
MoodyGardensHotel, General Manager at Moody Gardens Hotel Spa & Convention Center, responded to this review

Dear Stefanielsabel, Please accept my most sincere apologies for the manner in which you were treated during your stay with us. Clearly we could have been more accommodating and I can see how it made for an unfavorable impression. I will visit with our security team and review your comments with them. Overall, however we are the most family-friendly resort... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Self-Serve Laundry

Additional Information about Moody Gardens Hotel Spa & Convention Center

Address: 7 Hope Blvd., Galveston, Galveston Island, TX 77554-8927
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: €147 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moody Gardens Hotel Spa & Convention Center 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Moody Gardens Hotel Spa And Convention Center
Moody Gardens Hotel Hotel Galveston
Moody Gardens Motel
Moody Gardens Galveston
Moody Garden Hotel Galveston
Hotel Style:
#1 Spa Hotel in Galveston
#2 Luxury Hotel in Galveston
#3 Business Hotel in Galveston
#5 Family Hotel in Galveston
#5 Romantic Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Moody Gardens Hotel Spa & Convention Center staff and other travellers.
48 questions
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Questions? Get answers from Moody Gardens Hotel Spa & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Your views consist of the city of Galveston (bleh) or Moody Gardens... take the Gardens...”
 of 5 bubbles weso855, 28 Nov 2016 | Read review
“Best views are the upper floors”
 of 5 bubbles ralphb315, 7 Nov 2016 | Read review
“Don't go to the north tower!!”
 of 5 bubbles bjaytaylor, 7 Nov 2016 | Read review
“The higher rooms have a better view. At check in, let the front desk know if this is your first visit or special occasion.”
 of 5 bubbles joyb645, 6 Nov 2016 | Read review
“Pyramid view is awesome”
 of 5 bubbles 828roxanneb, 3 Nov 2016 | Read review
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