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The location was great for pier access and beach, the staff was very friendly. The hotel itself I'd a bit dated. We must of had a handicap room because the shower head was only 4ft or so tall. The restaurant food was just OK. Only...More
Response from Jung W, General Manager at Four Points By Sheraton GalvestonResponded 1 week ago
Thank you for taking the time to tell us about your experience at our hotel. I apologize for any inconvenience you experienced. I have discussed your comments with our front desk staff and corrective action is being taken to address the deficiencies that you noted...More
People at front desk were very nice. Hotel is very convenient to the ocean right across the street with easy walking distance. The maid service was great made sure all your needs were met. Rooms were very clean and had everything you needed.More
1 Thank shirley R
Response from Jung W, General Manager at Four Points By Sheraton GalvestonResponded 6 September 2017
Thank you for sharing your experience at the Four Points by Sheraton Galveston.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your...More
The Four Points in Galveston has two features that account for the two rating I gave it; across from the Pleasure Pier and Beach; the bed was quite nice. The rest of the hotel is less than mediocre. The staff seemed indifferent and distracted. The...More
Response from Jung W, General Manager at Four Points By Sheraton GalvestonResponded 4 weeks ago
Thank you for taking the time to bring such matters to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. Your feed back provides us with the information needed to correct problems and improve on the...More
Had a very pleasant stay. The room was large, comfortable, clean, and came with a fridge. The bath was clean and plenty large. There were two issues which will be mentioned. One, the selection of TV channels was very limited. Some channels were "digital" and...More
Check in was quick and clerk was pleasant. Room was clean and bed was fine. It’s located on the east end on the Seawall. Can just walk across the street to the beach. I would stay here again because of the location