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My son forgot his wallet at this motel on May 12. It is now June 18 and he still does not have it.
The motel staff told us they have to send it by UPS in order to have a tracking number( not sure of...More
I must say I was very impressed with this location. Super clean & attractive, comfortable bed with nice linens, ceiling fan in the room, along with microwave & mini fridge. Breakfast was pretty good, especially the cinnamon rolls!
A number of things happened during my stay that were annoying, but not major issues. But then one thing happened that pushed me over the edge to write this review.
-The AC was broken in my friend's room (kind of a necessity in Texan summers)....More
We choose this hotel over others and paid extra money because it has a pool. We were not notified about the closed pool at reservation or check-in. We chose a suite. The "Suite" is the same size as a regular hotel room. It was cramped....More
Thank Wes R
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 4 April 2018
Hello Wes R,
First of all, thank you very much for your recent stay at our Holiday Inn Express Gainesville, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with the bed, television, pool and customer service....More
Couples getaway weekend. We had fun but the stay was just ok. We asked for a king size bed and got two queens. We were headed to a concert so decided to just let it be. The room was clean and would serve its purpose....More
1 Thank Loveroftravels17
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 31 March 2018
Thank you for staying with us and for leaving a review. I am happy that the rooms worked for you stay. However, the bed type and the lack of hot water negatively affected your overall satisfaction, but I am happy that the manager...More
Welcome to the Holiday Inn Express Hotel & Suites Gainesville. We feature an elegant three-story interior corridor layout with easy access from Interstate 35 and Highway 82 in historic downtown ...MoreGainesville, Texas! With dozens of dining, shopping and entertainment choices just minutes away, our hotel is the perfect rest stop. Winstar Casino is less than seven miles away. Complimentary shuttle Fri-Sun. We are at the heart of antique shopping in the downtown Gainesville area. We are located just 2 miles from the Gainesville Outlet Mall and only 0.5 miles from the Frank Buck Zoo. North Central College is just 1 mile away. Whether you are relaxing in our indoor heated pool, enjoying the complimentary breakfast, whirlpool, dry sauna, fitness center or the free high-speed Internet access, you'll find our hotel is the perfect retreat away from the hustle and bustle of the business office. We're close to major local businesses like Weber Aircraft, Molded Fiber Glass, Spraylat, Polypipe, Complete Energy, Carol Rose Quarter Hoses and Babcock Ranch. We also can host your upcoming meetings in our spacious executive boardroom, our large meeting room or our breakfast area. Don't forget to check-out our free hot breakfast bar in the morning, featuring gourmet coffee, the best cinnamon rolls, omelets, bacon or maybe even a helping of good old country biscuits and sausage gravy! Join us on your next visit to Gainesville, Texas and Stay Smart! Less
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