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All reviewshi expresslocal attractionsgood nights sleepanother guesthotel roomsfree breakfastchecking outtx arearoom numberstay at this hotel againthe rooms were nicea wonderful stayyogurtfront desk staffhiebradlaundry
Heater clanged all night. Bathroom had mold. Towels were frayed. Free breakfast was terrible. I have stayed at expresses for a very long time and this location was by far the worst ever. They should lose their franchise.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 4 January 2017
Thanks for your candid feedback about the Holiday Inn Express Frisco, TX.
I appreciate that you continue to choose Holiday Inn Express for your travel needs and I can see that you are familiar with our brand standards. Sorry about the disappointments you...More
Amenities are nice, free breakfast, a good affordable place to stay. Everyone was really nice. It could go for some new carpet in the hallways but that's really the only complaint and that's not a big deal
We are IHG spire elite members and can only say that this was the most beat up Holiday Inn express hotel we have ever stayed in. Carpet throughout the hallways are stained up/dirty. Walls are scarred and beat up throughout the building hallways. Walls are...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 2 December 2016
First of all, thank you very much for your recent stay at our Holiday Inn Express Frisco, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness, sound proofing, fitness center and bathroom condition....More
It's was great. Staff was attentive and very helpful. I enjoyed my stay and will come back. Breakfast was excellent every morning. Extended breakfast hours till noon on weekends is an excellent idea. Loved my stay.
Thank Jenny M
Response from Brad B, General Manager at Holiday Inn Express FriscoResponded 31 October 2016
We are so glad you had such a great time! We look forward to your next visit.
they put sop n' wet bed sheets on our bed. they were so wet they had to change the mattress pad! We had to wait over an hour to get someone to come and change them. there was NO Manager on duty that night at...More
Response from Brad B, General Manager at Holiday Inn Express FriscoResponded 19 October 2016
I can completely understand your frustration. My name is Brad and I am the new General Manager of the hotel. Like you, when I travel I expect Holiday Inn Express to provide an excellent level of service and cleanliness. I can assure you...More