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All reviewshi expresslocal attractionsanother guestfree breakfastchecking outtx arearoom numberstay at this hotel againthe rooms were niceyogurta wonderful staynight stayfront desk staffomeletbradlaundrytexas
I have never had such a bad experience in a hotel or any service industry. The night guest services desk person does not know how to speak with or treat her guests. She was extremely rude and arrogant and behaved as if she owns the...More
I am checking out in the next 60 min after a very memorable stay at your hotel. You have a great product and more importantly a great team. Each one of them went out of the way to make sure that I felt completely at...More
We stayed one night and it cost us $150. This is what the room was like:
1. The door handle was broken and just flopped down on the door ... but at least the electronic lock worked;
2. The tap dripped all night ... onto...More
Thank Katrina B
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 18 March 2018
Hi Katrina B,
Thanks for choosing Holiday Inn Express Frisco for your lodging needs.
I understand that we fell short of your expectations on some aspects of your stay particularly with the overall upkeep of our rooms and condition of our facilities. The circumstances you...More
There was a mess up with our reservation, they tried to put 3 people in a room with 1 bed.
The manager was rude about it. The situation could have been resolved very simply but the manager Sabrina made it a very difficult & frustrating...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 11 March 2018
Thanks for choosing us for your lodging needs. I'm sorry to learn about the reservation mix-up and that you were let down by how your concerns were handled. This is certainly not what we expected nor is the impression we'd like to leave...More
The staff was very friendly and accommodating. We had a long day of traveling from Detroit and they even let us check in early. Room was nice. Always can count on the holiday inn express for consistency.