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Doubletree by Hilton, Dallas - Farmers Branch

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Doubletree by Hilton, Dallas - Farmers Branch
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565 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton, Dallas - Farmers Branch
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Showing 550: English reviews
Houston, Texas
Reviewed 20 September 2016 via mobile

This has officially been the worst stay at ANY hotel I HAVE ever experienced !! The front desk staff has been indifferent as to the quality of my stay!! And has been undependable for any and all requests! They have been rude and disgruntled at any and all requests !!they charge $14 for the breakfast which is mediocre at best...

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Helpful?
Thank crystalbusceme
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear crystalbusceme; Thank you for taking the time to post a review. It is through comments such as yours that allow us to better serve all our guests. Please accept my sincere apologies for your recent experiences at our hotel. We always make every effort to service every room, every day. When our guests place a "Do Not Disturb" sign...

Reviewed 19 September 2016 via mobile

Spent weekend here and was very surprise ! This place is very clean and upscale the rooms were spacious and had own private balcony. Comfortable beds clean bathrooms great amenities also. They have a pool but did not use but from what I could tell it was a bit on the small side. We did use the gym area it...

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Helpful?
Thank grttealshark
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear grttealshark; Thank you for your review. We always appreciate positive feedback from our guests. We hope that we can be of service again, next time you are in the area. Sincerely, David Michel General Manager

Reviewed 19 September 2016

Didn't notice my status. No welcome gift. This hotel has no club lounge, and breakfast isn't really paid for if you want anything besides cereal. The arrangement of mixing free and paid amenities is problematic. There was mold visible on the walls in the room. The environmental controls wouldn't regulate so it was either humid and hot or cold and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank TheBeezus
Miri L, on behalf of the staff at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear TheBeezus Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Atlanta, Georgia
Reviewed 16 September 2016 via mobile

The hotel rooms are clean and the beds are comfortable. Additionally, the bathrooms need updating majority. The staff was nice and the gentleman, Adrian, who sets up for catering and meetings is fantastic and is willing to do anything you need. They have a free airport shuttle, yet you aren't close to any restaurants. I took uber to the Omni...

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Helpful?
Thank courtneyg439
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear courtneyg439; Thank you for taking the time to post a review. It is through comments such as yours that allow us to better serve all our guests. I was very pleased to see that you were happy with the service Adrian provided. We do provide shuttle service to DFW airport as well as any other attractions within a 5...

Houston, United States
Reviewed 15 September 2016 via mobile

If you travel to Dallas Cowboys football games you know lodging on game days is expensive and or hard to find. We chose this hotel as an alternative to Arlington. The property has all you need such as bar restaurant fitness and a nice quiet area with mostly businesses or apartments. We stayed in a king room that was spacious...

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Helpful?
Thank Lisa E
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear Lisa E; Thank you for taking the time to post a review. We are always happy to hear from our guests. Our team was very happy to hear that you enjoyed your stay. We look forward to serving you again, next time you are in town. Sincerely, David Michel General Manager

Long Beach, United States
Reviewed 12 September 2016

The staff was extremely helpful throughout our stay. Everyone seemed to be well trained to provide information for a seamless stay and direct us in the right direction. We appreciate being shuttled to the office site and to the airport at the end out stay for no additional cost.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Reina A
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear Reina A; Thank you for taking the time to post a review. Our team is always happy to see the positive impact they have on our guests. We appreciate your comments and your business. We hope that you will visit us again soon. Sincerely, David Michel General Manager

Reviewed 12 September 2016 via mobile

Awesome Hotel. Beautiful surroundings, safe atmosphere. Two moms with two kids each reserve two rooms side by side. The AC went out in my room around midnight. I called for help, they moved me one room down, still beside the other family that we were with, asked me what I wanted to make it ok and I asked simply for...

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Helpful?
Thank K E
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear K E; Thank you for your review. We always enjoy hearing from our guests. It is particularly nice to see all of your positive comments. Again, thank you for your comments and your business. We hope to see you next time you are in town. Sincerely, David Michel General Manager

Yukon, Oklahoma
Reviewed 5 September 2016

I have stayed at this location a couple times both for family/leisure. Both times haven't received my reward points. I had a gorgeous honors room first time second time it was a basic room but was all I needed. Mostly wondering where my reward points are.

Review collected in partnership with DoubleTree by Hilton
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Thank danielpA4145UA
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear danielpA4145UA; Thank you for taking the time to post a review. It is comments such as yours that allow us to better serve all our guests. Please contact the hotel directly, and ask for our Front Office Manager, so that we can investigate why you are not getting your points. Our Hhonors members are critical to our success and...

Corpus Christi, Texas
Reviewed 3 September 2016

The guest rooms and eating areas are very nice and the service is good. The main disappointment was the fitness center. There is little to no airflow, the equipment is dirty, there is only one filthy floor mat, and the TVs either don't work or have few channels. This alone would make me choose another hotel since the fitness center...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mleaha
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear Mleaha; Thank you for taking the time to post a review. Comments such as yours allow us to improve the service we provide to all our guests. Please accept my apologies that the fitness center did not meet your expectations. Be assured that we will monitor the condition and operation of all the equipment in the fitness center. Again,...

Tulsa, United States
Reviewed 2 September 2016

Traveled to Carrolton for Business. Chose this one as I believe it was a 4 star advisor. For the photos, the exterior looked renovated and interior rooms looked decent. However, upon check in the rooms were musty/old smelling, and the room was very outdated, think circa 1990. Bed was OK, but soft. No "pot-holes" so that was better than what...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David P
David M, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Dear David P; Thank you for taking the time to post a review. It is through comments such as yours that allow us to better serve all our guests. Please accept my apology for the dated décor. I assure you we are currently reviewing plans for upgrades and hope to announce those soon. I was pleased to see that our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Dallas-Farmers Branch hotel blends classic elegance with stylish, modern accommodations and amenities, distinguishing us from the ordinary hotels. Treat yourself to one of our 160 spacious upscale guest rooms. Relax with a subtle Merlot in our lakeside lounge, dine in our onsite restaurant offering a scrumptious breakfast buffet with cook to order omelets. Dive into our sparkling outdoor swimming pool, overlooking the Las Colinas Crossings Lake. Marvel at our stunningly lakeside lawns shaded by towering trees and vibrant crepe myrtles. For business or pleasure, our warm contemporary accommodations are designed for your upscale lifestyle. Including oversized work desk, ergonomic Herman Miller chair and task lighting. Our delightful corporate hotel amenities makes for an unforgettable stay. ... more   less 

Additional Information about Doubletree by Hilton, Dallas - Farmers Branch

Address: 11611 Luna Road, Farmers Branch, TX 75234
Region: United States > Texas > Farmers Branch
Price Range: €79 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree by Hilton, Dallas - Farmers Branch 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Doubletree Club Dallas - Farmer`s Branch Hotel Farmers Branch
Doubletree Hotel Dallas
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Questions & Answers

Questions? Get answers from Doubletree by Hilton, Dallas - Farmers Branch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with balcony overlook a pretty lake and trail.”
 of 5 bubbles jtoski, 15 Nov 2016 | Read review
“Choose 5th floor Hilton Honours. We overlooked a car park and had a side view of the lake. Possibly request a lake view room.”
 of 5 bubbles orrfamily4, 15 Nov 2016 | Read review
“Get a balcony room facing the lake...it's nice to wake up to. :)”
 of 5 bubbles Foxxx626, 1 Nov 2016 | Read review
“If something isn't right, don't be afraid to politely let them know.”
 of 5 bubbles 972tarap, 22 Jul 2016 | Read review
“The best views are on the west side of the hotel facing the lake and these have balconies as well.”
 of 5 bubbles leeann_harrison, 28 Jun 2016 | Read review
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