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One of the worst hotel I've ever stayed at and I travel a lot.
1. Room key didn't work every time I left the hotel as well as during check in.
2. Tried to call front desk with cell phone but no one ever answered...More
Needed a place to spend the night in the outskirts of Dallas and was looking for a decent hotel at a reasonable rate. Holiday inn express exceeded my expectations, spacious room with high ceiling, comfortable beds, excellent breakfast but above all things great personnel, attentive,...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 4 days ago
Thank you so much for taking the time to fill out a review, we appreciate the kind words. I will definitely share your comments with my staff they will appreciate it very much. The food next door is amazing! We are very much so enjoying...More
I had pre-planned my stay as I was traveling home to El Paso from Maine so needless to say this was my last stop and I was ready to be home! Immediately upon entering I was amazed by how renovated and gorgeous the main entryway...More
Thank Tori M
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 18 May 2017
Thank you for your review and I will definitely share with my staff on the service side we are always working to get better. I'm happy to announce to you we are about to start a full renovation of our entire hotel rooms and public...More
I will never stay here again. The General Manager of the hotel has zero guest skills. I am a Holiday Inn Gol Card member so I stay at Holiday inn properties a lot. My experience with the GM of this property nearly cost Holiday Inn...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 28 April 2017
I'm very sorry you feel this way I assure you its my intention that every guest get the best possible service while staying at the hotel. If the apology and refund I gave you wasn't enough I apologize again and would welcome the opportunity to...More
We didn't arrive until after 2:00 a.m. Immediately we were approached for 'gas money' from a man we didn't even notice as we were parking in the front of the hotel. The hotel was noisy and seemed in a less than desiable area for that...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 5 December 2016
Thank you so much for taking the time to fill out a review, we apologize for the inconvenience of the person on the street when you arrived. We do everything in our power to ensure those things don't happen however there is only so much...More
US$91 - US$194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Holiday Inn Express Suites - Duncanville Hotel Duncanville ,