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Victoria Palms Inn & Suites

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54 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Clifton
Reviewed 24 November 2015

We had one of the suites. Plenty of room, well equipped, comfortable bed and WOW pools and grounds. Management and staff could not have been more accommodating. Not a fan of breakfast but hey, I did not go there to eat breakfast. Can't wait to go back!

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Helpful?
1Thank boojake
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for you kind review, and are really appreciative of your having shared your experience on this forum. As for our breakfast, we offer a hot breakfast, with fresh whole eggs made daily, and are constantly trying to improve things. If you have any suggestions on how our breakfast may be improved, your feedback would be helpful in...

Rural Manitoba
Reviewed 11 November 2015

Nice clean room. Staff were friendly and helpful when requests were made. The park is gated and has security which makes it very safe for walking. Lots of activities and it is located in a central area not far from McAllen or for a day trip to Mexico.

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1Thank Manitoba_8
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having shared your kind opinion on this forum, and for helping us to spread the word about how different, and great, our resort hotel is. We look forward to your return, and bid you the happiest of travels!

Burleson
Reviewed 14 September 2015 via mobile

We love staying at this place. My grandparents live in the resort and my parents just bought a house there too. We usually stay in a deluxe suite with a hot tub. Perfect for a kiddo. Lots of privacy and lots to do. Breakfast is hit or miss but has a little of everything. We love walking across the border...

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2Thank kalynbell
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for your kind review, as we work hard to provide our guests a comfortable stay at a good value. We look forward to having you back!

Lincoln, Nebraska
Reviewed 27 August 2015

Since moving from the Adult Retirement Community at Victoria Palms Resort, We have had several occasions to utilize the Victoria Palms Suites. While residents, we treated numerous guests to stays in the suites. Recently refurbished and upgraded, the experience has been nothing but good. While not a Five Star Hotel, the amenities and facilities together with the services and activities...

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1Thank flic5180
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for your positive feedback, as we have worked hard to improve our guests' experience at our resort hotel. We try to offer great comfort and value to our guests, and always seek opportunities to improve our services. Thanks, again!

Cleveland, Texas
Reviewed 12 August 2015

We stayed at the Victoria Palms for 3 nights, there were no loud noises, the rooms were quiet and comfortable. They use blackout curtains, so we saw no car lights at night. The room had a small refrigerator, the settings were on the back, it was set a little too cold, so we adjusted that. We had a king sized...

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Helpful?
Thank becca1960
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for having shared your experience on this forum. We did have an issue with one of our ice machines, and have since ordered a brand new one. During the time of your visit, we were in the process of upgrading our Wi-Fi system, and a whole new, top-of-the-line network was completed in early September which should improve...

Reading
Reviewed 5 April 2015

We checked in around 2:30pm after a 3 hour drive, just wanting to relax and hit the nice pool. The receptionist was busy so it took about 8 minutes before she got off the phone to serve us. She had acknowledged our presence on arrival to be fair, and a young man had also greeted us on his way out...

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Helpful?
3Thank RichardHawkins
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I would like to take this opportunity to apologize to you for the difficulties faced while staying with us, and for sharing this with us, as well. I have spoken to our Front Office Manager, with whom you dealt, and will be calling a meeting with staff in order to take this opportunity to try and improve in these regards....

Altoona, Iowa
Reviewed 10 March 2015

We stayed for 3 nights. The place is roomy. Its a little out dated but clean. We got fresh towels etc every day. We had 2 TV's which was nice. The kitchen was nice and it was stocked so you could cook if you chose to do.

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2Thank Fran S
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your positive experiences on this forum! We hope to see you again soon, and will strive to continue improving our service.

Napanee, Canada
Reviewed 15 February 2015

My wife & I recently spent 3 nights at the Victoria Palms in Donna Tx. The room we were in had a king size bed but a very small refrigerator which was not sufficient to hold much. The room was fairly comfortable but was dated and we had trouble our entire stay with Wi-Fi. The breakfast was not bad but...

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3Thank PJ M
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We do thank you for having stayed with us, and for having shared your experience on this forum. While rates are highest during the Winter season, , we have noticed that many complaints lately have been directly related to higher rates. Typically, will find greater value between April and November, as rates average up to 30% less than during our...

Sioux Falls, South Dakota
Reviewed 30 January 2015

Grounds very nice , Beds very comfortable. Rooms were clean when we arrived but through out weeks stay very minimal follow up cleaning done. Coffee pot not cleaned. Daily items used in room such as soap , coffee , cups not replaced 2 days out of 3 . Front desk did not have coffee for replacement on two missed days....

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1Thank dako140
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I do personally apologize to you for your less-than-stellar experience with us. I have printed out your review in order to utilize your feedback for training purposes in hopes of improving service. As for your "value" assessment, January does tend to be one of the more expensive months of the year, due to high area demand. Typically, rates are lower...

Niskayuna, New York
Reviewed 22 January 2015

The room was reasonably clean and the beds and pillows were comfortable, but the water in the shower & at the sink was lukewarm at best for all 6 nights my brother & I stayed there. The continental breakfast was just okay. As others have noted, the landscaping is very nice.

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1Thank Stevnshe
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for having taken the time to share your experience on this forum. While your review mentions some fairly positive things, we are interested in hearing some suggestions from you as to how we could improve our guests' experience, as we are always looking for opportunities to improve. We look forward to seeing you again soon, and wish...

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Victoria Palms-Donna/McAllen offers the most value for your money when staying for business, pleasure, or just passing through. Enjoy a refreshing swim in our heated outdoor pool, open year-round, or relax in our jacuzzi. Appreciate the convenience of our guest laundry facility. Maintain your exercise routine at our on-site fitness center. Take advantage of our business center, with complimentary business services available. Our hotel features 21,000 square feet of meeting and convention space to accommodate virtually any size conference or event. We offer clean spacious rooms, complimentary continental breakfast, complimentary coffee in our lobby and in-room Wi-Fi. All guest rooms include coffeemaker, hairdryer, iron, ironing board, satellite TV, ESPN, and HBO. Most of our guest suites feature full kitchens, including full refrigerator, stove, sink, dishes, cookware, and utensils. Exceptional service, attention to detail, and a friendly and comfortable environment make Lexington Hotel-Victoria Palms-Donna/McAllen your best choice when traveling to Southeast Texas. Join our family at Victoria Palms-Donna/McAllen - you deserve it! Our Guests Come First! ... more   less 

Additional Information about Victoria Palms Inn & Suites

Address: 602 Victoria Palms Blvd, Donna, TX 78537 (Formerly Lexington Hotel - Victoria Palms)
Region: United States > Texas > Donna
Price Range: €58 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Victoria Palms Inn & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Victoria Palms Inn And Hotel Donna
Victoria Palms Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Victoria Palms Inn & Suites staff and other travellers.
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Questions? Get answers from Victoria Palms Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the back of the complex are quiet and away from the road/traffic noise.”
  • 360 View of the master bedroom- with camera on the dresser
  • 360 View of the Dining area looking into Kitchen-Camera on table
  • 360 View of the master bedroom with the camera center of the bed
  • 360 View of the bathroom with the camera on the counter
  • 360 View of the Livingroom space- Camera on the coffee table
porquepine, 15 Mar 2017 | Read review
“If you need a room with wheelchair accessability,roll-in shower, etc. just let them know. They are very helpful.”
61kp, 14 Nov 2016 | Read review
“Back areas near the grapefruit trees are quieter. Sign said 2 grapefruit per person per day. They don't want you to fill a truck.”
755larryr, 19 Dec 2015 | Read review
“Suites on the Northside abut a freeway but noise is negligible”
flic5180, 27 Aug 2015 | Read review
“The wifi came and went. Every thing worked fine in the suites. They have a free breakfast that is good. The staff was awesome. They answered you questions and were very helpful and knowledgable”
493frans, 10 Mar 2015 | Read review
5 of 5