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TownePlace Suites Dallas DeSoto

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103 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Dallas DeSoto
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Showing 103: English reviews
Myrtle Beach, South Carolina
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2016

Our overall experience was "Excellent" in the service provided for us by Shirley Spann, Adriean Smith, Darnell, Roslaind and Marvin. We were in Dallas for a wedding and thanks to our daughter she told us about this place and we agree everything, the room, the breakfast, place was clean in every aspect of the hotel. I will let my family... More 

Helpful?
Thank Linda S
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for taking the time to review your stay with us. I am very happy to hear that our staff make you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon! More 

San Antonio, Texas
Level Contributor
254 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 April 2016

Staff is extremely friendly and this is a great place to stay when you visit the South Dallas area. This hotel is close to the freeway and plenty of things and restaurants in the area. Very convienent!

Helpful?
Thank Davin D
Shirley S, Manager at TownePlace Suites Dallas DeSoto, responded to this review

I am very please to hear that our location fit your needs. My staff was able to make your stay an enjoyable one. More 

Kansas City, Missouri
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 March 2016 via mobile

Came with two others for girls trip from Kansas City. We are staying in a two bedroom suite that includes 1 bathroom and a full kitchen. Each bedroom has a TV and a custom closet system that is very nice for organizing your belongings on longer stays. The staff has been very accommodating and nice. There's a pool but no... More 

Helpful?
Thank Wendy816
Shirley S, Front Office Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for enjoying your stay with us. Please do come back and visit. More 

Suffolk, Virginia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 March 2016 via mobile

I have stayed at this property several times for weekly stays and have been very satisfied for the most part. The staff is friendly and helpful and the hotel is clean and we'll maintained. I would recommend asking for a room on a high floor facing the rear of the property. In the front rooms groups have a tendency to... More 

Helpful?
Thank Slowalkingjoe
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and staff. We do apologize for the issues mentioned in your review, and we do our best to get them taken care of. Looking forward to your next visit. More 

Saratoga Springs, New York
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 February 2016

We stayed here for a week in 2013. The property must have been new then, because we remembered the stay fondly. Needs some proper maintenance, especially in the common areas. The fitness center is a joke. 3 machines total. 1 was out of order, 2 didn't have TV screens, and they are all need some love. 1 of the 2... More 

Helpful?
Thank Marriott_PlatElite
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

We appreciate your taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear things throughout your stay did not meet your expectations. Please note that these issues have been pasted on to the concerns departments. Thank you again for your feedback; and look forward to your next visit. More 

Rockford, Illinois
Level Contributor
5 reviews
3 hotel reviews
Reviewed 25 February 2016 via mobile

Poorly maintained. Clutter in the hallways. Floors in the bathroom and kitchen showed impact of severe water damage. On the last day, the HVAC went crazy and pushed out all kind of heat. Had to turn it off and leave the window open (40° weather) to sleep.

Helpful?
Thank Maurice W
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for your candid feedback, I am very sorry to hear that your stay at the hotel was not up to par. Please note that these issues have been taken care of; and we hope to see you on your next visit to Desoto,TX. More 

Springfield, Missouri
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 February 2016

This hotel is easy to get to from the Interstate and near great shopping and dining. While I may not be spelling her name correctly, Adreana at the front desk was awesome! She went out of her way to make our stay pleasant. I would stay here again just for her! Also, Marvin helped with a television issue quickly and... More 

Helpful?
Thank Speechmom1
Shirley S, Front Office Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for visiting with us. Adrian is a great employee. Who always go above and beyond to make sure our guest enjoyed there stay . Please do come back and visit. More 

1 review
Reviewed 16 February 2016 via mobile

The kitchen manager, Brenda Brown, was absolutely amazing during our stay here at this hotel. Not only did she make sure everyone was happy with the food provided for the continental breakfast, she also greeted every guest. Although our experience with the front desk was less than pleasurable when checking-in, the kitchen manager made our mornings there a wonderful experience.... More 

Helpful?
Thank Camealle D
Shirley S, Front Office Manager at TownePlace Suites Dallas DeSoto, responded to this review

Thank you for staying with us, enjoying your stay . I am happy to know my staff take such good care of you . More 

San Antonio, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 January 2016

First, although I made a reservation on the Marriott site and had my print-out, the hotel was sold out and they could not find my reservation. I finally received a room with one queen bed and on a floor where, despite the rules, someone was smoking heavily. I returned after a business meeting and there were no spaces in the... More 

Helpful?
1 Thank Karen L
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

We sincerely apologize for the issues that occurred during your stay with us. We assure you that this has been passed on to all concerned departments. Again we apologize; and please come stay with again on your next visit. More 

Baltimore, Maryland
Level Contributor
187 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 26 November 2015 via mobile

An arrival gift was not offered for a platinum rewards member. The room was uncomfortably hot and the thermostat was not functional. The breakfast area was not well organized and the food did not appear to be worth wasting time to even try eating it.

Helpful?
1 Thank dunkmct
Shirley S, General Manager at TownePlace Suites Dallas DeSoto, responded to this review

We really appreciate all of our Marriott Elite Members and acknowledging them as such is a must. We sincerely apologize for your not being recognized at check-in or a gift given. We will be providing extra training to our Front Desk Staff to ensure this will not happen again; as well as, the other departments mentioned in your review. Please... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about TownePlace Suites Dallas DeSoto

Address: 2700 Travis Dr, DeSoto, TX 75115-2089 (Formerly TownePlace Suites Dallas DeSoto/Duncanville)
Region: United States > Texas > DeSoto
Price Range: €97 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Dallas DeSoto 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Towneplace Suites Dallas Desoto/Duncanville Hotel Desoto
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Questions & Answers

Questions? Get answers from TownePlace Suites Dallas DeSoto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two bedrooms have one bath, but are large!”
 of 5 bubbles 200nightsontheroad, 11 Jul 2016 | Read review
“I was on the third floor. No noise issues. There was a balcony with no view.”
 of 5 bubbles darlenmm, 30 Jun 2016 | Read review
“Great place to stay prices good!”
 of 5 bubbles LindaS566, 7 May 2016 | Read review
“I was in the 2-bedroom suite at the end of the hotel and it was very quiet.”
 of 5 bubbles Speechmom1, 17 Feb 2016 | Read review
“4th floor room best.”
 of 5 bubbles 954smithl, 12 Oct 2015 | Read review
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