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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,174 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,106: English reviews
Olathe, Kansas
Reviewed 10 June 2015 via mobile

My family recently visited Dallas and the Crowne Plaza downtown Dallas was a pleasant experience. While the room and public areas seemed a bit dated and worn, the service offered by the employees there was spectacular. Every time we had a question Michael at the desk was there to give us the answers we needed. Very helpful. Walter was a...

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Helpful?
Thank Swilly1969
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Swilly1969, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your excellent four star review. We will definitely share all of your comments with Michael and Walter and make sure they are rewarded for their service. Thank you again for staying and for your comments. We wish you many happy returns. Sincerely, Brian Angerer...

Springdale, AR
Reviewed 10 June 2015

Stayed here during the ASSE convention. Great reception during check-in. Bradley at the front desk was helpful and efficient. Room was ok, a little noisy during the early evening. The hotel is near a fire station and it is pretty active. However I did sleep well. Restaurant prices are a little high.

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Helpful?
Thank MTColeman
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear MTColeman, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are glad you enjoyed your stay with us, even if there was a little noise in the evening. Thank you again for staying and for your comments. We look forward to many happy returns. Sincerely, Brian Angerer Front Office...

Johannesburg, South Africa
Reviewed 10 June 2015

Staff were pleasant and helpful. The breakfast environment was cozy and the staff proficient but the food though fresh becomes much if you there for a long stay. The rooms are clean neat and tidy. There was a bit of a wet humid smell in the passage outside the room which seemed to disappear after i spoke to house keeping...

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Helpful?
Thank Anthony S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Anthony S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the four star review. We are glad that you enjoyed your stay with us and will let Shunte know that you appreciated his service. Thank you again, we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Porto, Portugal
Reviewed 5 June 2015

I've stayed at this hotel for a couple of nights. I looked for a central location with a nice price. The rooms are average and they have a nice outdoor pool and a very poor gym. The location in indeed good, close to restaurants and relatively quiet. My biggest disappointment was the breakfast, expensive and the food was not good,...

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Helpful?
1Thank Pedritocalheiros
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Pedritocalheiros, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad that you found your stay satisfactory, except for the breakfast. We will look into your comments and suggestions so we can improve upon them. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza...

Bridgetown, Barbados
Reviewed 4 June 2015 via mobile

It's a nice little hotel. Nothing fancy but very suitable for business travel. Restaurant is ok. Not a wide variety of foods but the food was tasty. There is and indoor pool and a gym with just the basics. Overall the service was good and I would recommend for business travel only.

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Helpful?
1Thank Antonio L
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Antonio L, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We appreciate that you found us adequete for business travelers and will look into having a greater selection of foods in our restaurant. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Nashville, Tennessee
Reviewed 4 June 2015

I needed a reservation in the downtown area and Peggy at the front desk did a good job of fulfilling my request. I needed something near my office that has a good restaurant with some shuttle service. Peggy was very courteous, professional and efficient!

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Helpful?
Thank Britt452
Brian A, Public Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Britt452, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the great five star review. We are very excited and happy to see that you found our front desk service so stellar, and will definitely share your comments with them and specifically Peggy. Thank you again for staying and we wish you many happy...

McAlester, Oklahoma
Reviewed 3 June 2015 via mobile

We came back to Dallas for Comicon and stayed at the Crowne Plaza. It's the perfect location within walking distance of everything we wanted to see and do. It's near the Dallas World Aquarium and The a West End The service was above excellent. The staff was so very polite. It has terrace rooms and an outdoor pool on the...

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Helpful?
Thank VickiShuping
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear VickiShuping, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful five star review. We are certainly happy that you enjoyed the views and everything else we had to offer. We thank you again for staying, and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 2 June 2015

Girls night out! We had a wonderful time. The staff was very helpful and very friendly. Make sure you call the EFrog Service to take you where ever you may need to go in the downtown area. No set fees, those guys work on tips only.

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Helpful?
Thank Ambshan
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ambshan, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate all of your comments and are very glad that you enjoyed your stay with us. We look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Prague, Czech Republic
Reviewed 1 June 2015

The good: Straight in downtown, 5 minute walk to the convention center. Rooftop swimming pool with nice downtown view that closes at midnight. The front desk staff was pleasant enough. The bad: The building is old and so are the rooms. This hotel needs a refurbishment. Despite having 13 floors full of rooms, there is only one car that serves...

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Helpful?
1Thank LuKri
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear LuKri, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We value all of our guest's opinions and use the reviews, like yours, to inform us where improvement is needed. We will address each of your comments with our management and staff, so we can improve for the next guest. Sincerely, Brian...

Missouri City, Texas
Reviewed 1 June 2015

Very dirty hotel. Keep your shoes on in the room, the carpet just felt dirty. Very small rooms, smelled old and musty. The rooms need updating - looked old and worn. Fortunately, we only stayed 1 night - the hotel was loud - music going until the early morning hours - so getting a good nights sleep is out the...

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Helpful?
Thank yrltexas
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear yrltexas, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We will look into the items you mentioned, as we value all of our guests' opinions. Thank you again for staying and for your review. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €110 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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