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26/11/2017 27/11/2017
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    Crowne Plaza Hotel Dallas Downtown

    1015 Elm St, Dallas, TX 75202-3126
    011 353 1800 937 225
    Hotel website
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    26/11/2017 27/11/2017
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    Savings alert: 16% below average rate

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    Overview
    • Excellent35%
    • Very good23%
    • Average21%
    • Poor11%
    • Terrible10%
    Travellers talk about
    “west end” (50 reviews)
    “jfk museum” (25 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Reviews (1,327)
    There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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    281 - 285 of 1,251 reviews

    Reviewed 17 May 2016 via mobile

    Very nice hotel. Absolutely fine for a couple of nights stay whilst discovering what Dallas has to offer. The rooms are clean, the complimentary buffet breakfast (one morning only) was absolutely fine with a good choice. The location was good too. All Staff that we...More

    Thank Valerie E
    Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 5 June 2016

    We're so happy to hear that, Valerie! Dallas is such a wonderful city to explore, we're so thrilled we had the chance to make your trip here so memorable. We take our customer service just as seriously as we do hospitality -- thank you for...More

    Reviewed 17 May 2016

    The hotel personnel were great, but it seems to have had a makeover that is just Spackle and perfume...strong perfume. Yes there was parking attached to the building but it was $14. Nice that its walking distance to the West End. But getting off the...More

    1  Thank WestTexan
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 18 May 2016

    Dear WestTexan, Thank you for staying with us at the Crowne Plaza Dallas Downtowna and for sharing your opinion. We appreciate your feedback and are sorry you had such an experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

    Reviewed 17 May 2016

    From arrival to departure, one of the most disappointing hotel stays I have had in the city of Dallas. Public space was disgusting, room hallways smelled musty, as did my room. The fitness center is far from what I would expect from a major flag...More

    Thank Gerald M
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 18 May 2016

    Subject: RE: Your Recent Stay at the Crowne Plaza Dallas Downtown From: "Brian Angerer" <bangerer@crownedallas.com> To: jerrymcconway@simplythebestwriting.com I have credited your account. Yours In Hospitality, Brian S. Angerer Director of Revenue Management/Front Office Manager T: 214-742-5678 F: 214-379-3577 E: bangerer@crownedallas.com Crowne Plaza Dallas Downtown 1015...More

    Reviewed 12 May 2016

    I stayed here on business, and had a great stay. Parking and front desk staff was friendly at check in and expedited the process of getting me to my room. The elevator has a room key swipe to keep out the riffraff. I was on...More

    Thank Captain_Deguello
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 13 May 2016

    Dear Captain_Deguello, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and that you would recommend our hotel. We definitely wish you many happy returns. Sincerely, Brian Angerer Front Office Manager...More

    Reviewed 12 May 2016 via mobile

    As other reviewers have noted the Crowne is due for a major update. That said, the location is very good, the staff is friendly, and the rooms are a value when compared to other downtown hotels. Depending on your needs and budget this facility may...More

    Thank tmiboise
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 13 May 2016

    Dear tmiboise, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and value your opinion in regards to our need for an update. Thank you again for staying with us. Sincerely, Brian Angerer...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$109 - US$233 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 293
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Priceline, Splitty, Cancelon, Hotwire, Orbitz, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Dallas >
    • Downtown Dallas
    • Also Known As
    • Dallas West End Hotel ,
    • West End Hotel Dallas ,
    • West End Dallas
    Add Photo Photos
    Traveller (264)
    Room & Suite (144)
    Dining (32)
    Pool & Beach (26)
    Hotel & Grounds (185)
    Bathroom (12)
    Business Centre & Event Rooms (12)
    Nearby
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    .56 km away
     
    Hyatt Regency Dallas
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    Magnolia Hotel Dallas Downtown
    3,404 reviews
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    Omni Dallas Hotel
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Lorrie W
    30 September 2017|
    AnswerShow all 3 answers
    Response from rhiannadow4 | Reviewed this property |
    No, it will not. We went to the Cowboys stadium actually. The hotel shuttle only does a 3 mile radius.
    1
    Vote
    Cathy W
    20 September 2017|
    AnswerShow all 6 answers
    Response from rhiannadow4 | Reviewed this property |
    They do hold 50/night on a credit card for damages and things like that.
    1
    Vote
    maryhmcdow
    19 July 2017|
    AnswerShow all 2 answers
    Response from Hunter R | Reviewed this property |
    The pool is on the top floor and yes it is a rooftop pool but it is very out dated/A bit rundown. I'm not sure where the fitness center is I did not visit the fitness center.
    0
    Votes
    Room Tips
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