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Crowne Plaza Hotel Dallas Downtown

CrownePlaza.comUS$88*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$105*
US$88*
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US$89*
US$89*
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Crowne Plaza Hotel Dallas Downtown
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1,225 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,154: English reviews
Las Vegas, Nevada
Reviewed 5 November 2015

From the greeting by the valet parking attendant, check in hostess, room service, house cleaning to the security staff throughout the facility I received courteous, proffecional service. My room was 1127, and was very comfortable. My only complaint is the noises during the night. I don't know if it was plumbing sounds or what but it wasn't bad enough to...

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Helpful?
Thank Brian R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Brian R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are sorry for any unexplained noises, we will look into this. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas...

Windsor, England, United Kingdom
Reviewed 4 November 2015

Great location this hotel for JFK museum, rooms were extremely comfortable, but hotel corridors and restaurant could do with a face lift. Went down to breakfast but couldn't see it was far too dark subdued lighting, probably great if I had a skin full the nite before! Reception friendly. Stayed the one night. I would recommend for 1-2 nights.

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Helpful?
Thank Stuart B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Stuart B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We appreciate the feedback and are glad that you would recommend us for a 1 or 2 night stay. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

San Diego, California
Reviewed 31 October 2015

Perfect location, clean rooms, Reliable shuttle service to IDA , They also do special runs when they can within 5 miles. Special thanks to Ibrahim Salama for his attention and for all his efforts to make us & all his guests happy .I do recommend this hotel and ill be coming back

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Helpful?
Thank Sheela l
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for spreading the word, Sheela! I sincerely appreciate your kind words about our location, amenities, and service -- I know Ibrahim will be thrilled with your compliments, too. Can't wait to see you again! Till next time, Matthew, Director of Rooms

Wolverhampton, England, United Kingdom
Reviewed 30 October 2015 via mobile

We stayed here for 2 nights in Oct 2015. We wanted a hotel that was close to the Texas Book Depository. The hotel staff were really friendly and helpful, the room was adequate but there was a strong musty smell. The restaurant was good. I didn't feel comfortable taking my family out after dark as the area seemed to attract...

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Helpful?
Thank Manager-CTT
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and your opinions, and we will look into the issues associated with the walls in your bathroom. Thank you again for sharing with us.

Phoenix, Arizona
Reviewed 30 October 2015

I stayed at the hotel for a large conference and it was recommended by the conference. I travel frequently for work and am usually happy with anywhere I stay. When I first arrived, I was pretty happy with the Crown Plaza in downtown Dallas. The hotel is close to the convention center, a couple blocks from Dealey Plaza, and has...

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Thank Kate H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Lots and Lots of Cricketts in Downtown Dallas Quote from Mike Merchant from an urban entomologist for Texas AgriLIFE Extension Service: “Cricketts aren’t carriers of diseases and are a mere nuisance to people” Thank you for staying with us at Crowne Plaza Dallas Downtown. We would like to inform you that the Texas area experiences crickett traffic. Twice a year...

Florida
Reviewed 26 October 2015

The hotel lobby is nice, the staff is friendly and the beds are comfortable. However, once you leave the lobby, the whole place is dirty. The area around my shower, the light fixtures and the walls were very grimy. The maids are working hard every day, but they must never have time to do a real scrubbing. The carpets in...

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Helpful?
Thank Reedmoore
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Reedmoore, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and your opinions, and we will look into the issues associated with the walls in your bathroom. Thank you again for sharing with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Tolleson, Arizona
Reviewed 26 October 2015 via mobile

We were in town for a football game and this was the perfect location. Close enough to sightseeing and nightlife. We went out on Halloween and ended back at the club in the hotel since nothing else looked as fun. We took uber or walked just about anywhere & had super friendly staff to assist. The rooms were clean and...

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Helpful?
1Thank Erica C
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Erica C, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are glad you had such a great time. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Philadelphia, Pennsylvania
Reviewed 19 October 2015

I think the other reviewers hit the nail on the head when they wrote that the hotel is tired and outdated. I travel a lot for business and I am generally forgiving of older hotels, but there was just something else about the Crowne Plaza Hotel in Downtown Dallas that made it not quite comfortable or welcoming to stay. This...

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Helpful?
3Thank amandaelsewhere
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Sorry your stay didn't meet your standards, Amanda. It definitely sounds like our service and maintenance teams weren't as efficient or knowledgeable as I'd normally expect, and I apologize for the added discomfort. I'm doing my best to correct these issues as soon as I can, and I hope you'll give us another chance to impress you the next time...

Auckland, Auckland, New Zealand
Reviewed 15 October 2015

We stayed here two nights. Check inn staff friendly. There seemed to be a lot of people hanging around outside the Hotel who were not staying there. There is a night club next to the Hotel which seemed to attract young noisy people. The Hotel room was clean but tired and could do with an upgrade, Would not stay here...

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Helpful?
1Thank Helen C
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and will are sorry you were unhappy with your stay and accomodations with us. We will look into all of the issues that you discussed. Thank you again for staying and for sharing your opinion. Sincerely,...

Cypress, Texas
Reviewed 11 October 2015

This is the first one-star review I have given on Trip Advisor, but this hotel is horrible. It is located on the outskirts of downtown in a sketchy area. I did not feel safe in the hotel, even though it required a hotel key card to access the guest floors. The hotel interior is in bad shape. The hallway on...

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Helpful?
2Thank KatieBelle24
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear KatieBelle24, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and will are sorry you were unhappy with your stay and accomodations with us. We will look into all of the issues that you discussed. Thank you again for staying and for sharing your opinion. Sincerely, Brian...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €86 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade when booking....sometimes it works”
KarenwG5297TA, 15 May 2017 | Read review
“Hope you do not get room like our one”
1charlie, 22 Apr 2017 | Read review
“Upper levels to look out further.”
meerk, 22 Mar 2017 | Read review
“Stay away.”
Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
Kazaglen1, 27 Feb 2017 | Read review
5 of 5
CrownePlaza.com
US$88* /night
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Orbitz.comUS$89
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