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Crowne Plaza Hotel Dallas Downtown

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1,174 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
Reviewed 3 January 2017 via mobile

I booked a room in this hotel for New Year's Eve because I knew there was a big party. The evening was a disaster, no organization at all. We had to wait 2 hours to dine and the buffet was empty. So for 80 dollars for each one of us we ate 2 meat balls and nothing else (not kidding,...

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Helpful?
Thank Elena S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Elena S. Thank you for visiting the Crowne Plaza Dallas Downtown for the Dallas NYE Ball. We appreciate the candid comments and are sorry you were not satisfied with the Dallas NYE Ball and will pass your comments along to those who were running the event. Thank you again for your comments. Sincerely, Brian Angerer Director of Front Office...

San Francisco, California
Reviewed 22 December 2016

A few months ago I stayed three nights here. Because I am a long-time member of the Holiday Inn "club," I used points and did not have to pay. The problems began at the airport--I had to make two calls to get the shuttle. The first night, there was a loud party in the room next to mine after 10...

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Helpful?
Thank Darwin P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Darwin P, Thank you for staying with us at the Crowne Plaza Dallas Downtown during a special event weekend of college football rivalry (UT vs. OU), and for sharing your experience. We appreciate the feedback and are sorry you were one of the few guests, on site that particular weekend, not partaking in the festivities. We do our best...

Dublin, Ireland
Reviewed 21 December 2016 via mobile

I stayed at this hotel while I was in Dallas for thanksgiving week and found little to complain about considering other reviews I've read. The room and hotel in general was very clean and the staff were very friendly and helpful. There was quite a bit of noise coming from the next room and also from outside during the night...

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Helpful?
Thank Brian E
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Brian E, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Pittsburgh, Pennsylvania
Reviewed 20 December 2016 via mobile

This is a top-notch hotel, without a doubt. Rooms are luxurious, staff is friendly, breakfast was great (though expensive). After staying at a lot of budget hotels on this trip, it was nice to spend time at a really quality hotel. So, if it's so great, why the loss of two stars? A hidden charge. We paid for the breakfast...

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Helpful?
1Thank Mike L
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Mike L, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Midland, Texas
Reviewed 20 December 2016

I have been involved with the Crowne Plaza in many respects recently. This trip was a business trip, my first to Dallas. I stayed for 4 days excellent accommodations in terms of comfort and cleanliness. Staff went above and beyond which always plays heavily into the review. The beds are comfortable, the location is in walking distance to restaurants.I would...

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Helpful?
Thank longjioni
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear longjioni, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Quincy, Massachusetts
Reviewed 13 December 2016 via mobile

Hotel was located in downtown Dallas and was within walking distance of a lot of Dallas attractions. The room was very spacious and had plenty of room for almost another double. However, I had major issues with the air conditioning and also the shower. Air conditioning was very inconsistent and temperature went up and down a lot without touching the...

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Helpful?
Thank mattheweng5
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Matteweng5, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your three star experience. We appreciate the feedback and will definitely look into the issues with the shower and bathroom. Thank you again for staying with us. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Knoxville, TN
Reviewed 11 December 2016 via mobile

This is a nice hotel, and my room was clean. The mattress was a little firm for my liking, but I know that I like softer mattresses than most people. There was a refrigerator & microwave in my room, which was very convenient. I would suggest that one be prepared to take a taxi or ride-share service, rather than relying...

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Helpful?
Thank EastTNVol
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear EastTNVol, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will look into the issues you have brought to our attention. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas...

Reviewed 10 December 2016 via mobile

We decided to stay here instead of driving the hour home after a concert. Front desk personnel were friendly and helpful. You can definitely tell this is an old hotel. Rooms smelled musty and wall paper gave it away. Nothing fancy about this hotel. Just a place to stay while downtown.

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Thank scott v
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Scott V, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Spartanburg, South Carolina
Reviewed 9 December 2016 via mobile

Let me start by saying the people at the front desk were always nice and helpful to me. Unfortunately they were the only hightlight. The valet service is the worst that I have ever dealt with. The husky/fat guy with the shuttle service was the most unfriendly, moodiest, and laziest while the other guy parking cars in the day was...

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Helpful?
Thank Catrina J
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Catrina J, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 7 December 2016

It's very old and plain. Bathrooms were small and cramped for 2 people to get ready. We paid about $145 per night which was all about location. Can't beat the location. There were loud protesters with speakers going off for 2 hours on the Saturday evening. Lots of street noise during the Friday. We slept ok though. Nice people working...

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Helpful?
Thank Damian G
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Damian G, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €115 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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