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Crowne Plaza Hotel Dallas Downtown

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Traveller (287)
Room & Suite (292)
Dining (38)
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Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(55 reviews)
“walking distance”(55 reviews)
“jfk museum”(27 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,428)
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21 - 25 of 1,348 reviews
Reviewed 9 May 2018

We had a pleasant stay here at Crowne Plaza, the room was nice, and the staff friendly, and we were lucky enough to have a spectacular view of the city. We walked around quite a bit of downtown area. The hotel is on the west...More

2  Thank silvian542
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 11 May 2018

It was wonderful having you stay with us, and I'm so glad you enjoyed your comfortable room and our convenient location. It sounds like you took advantage of the latter and got to see some great Dallas sights. I hope this means we'll get to...More

Reviewed 8 May 2018

Audrey who works on the front desk is the best feature of this hotel. She is vivacious and helpful and efficient! Audrey works the swing shift. I began sneezing the minute I walked into the room. The room reeks of cleaning products and their perfume....More

2  Thank CASanMarino
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 10 May 2018

Thank you for your very detailed review. I'll be sure to share your kind words with Audrey -- she'll be delighted her energetic service made your stay special. I appreciate that you've pinpointed some high points and low ones from your time here -- we'll...More

Reviewed 6 May 2018

My husband and I stayed at this hotel for one night in April. The room was nice, especially for the price we paid. The parking was not on the expensive side considering Downtown location of the hotel, and it is inline with other hotels in...More

Thank bsanders2018
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 10 May 2018

I'm glad you could join us! Our staff strives to make you feel right at home, and it's nice to know we met that goal. We'd love to welcome you back to enjoy all our amenities and small details if you visit Dallas again. Warm...More

Reviewed 4 May 2018 via mobile

This hotel really needs some love and care. It is old. The staff is good but I might try somewhere else next time and Uber around. The restaurant at breakfast was understaffed. The food was lame at best. The breakfast room was decorated in 1960,...More

1  Thank Roy S
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 10 May 2018

It's rare that we leave a guest with this impression, Roy -- most find our hotel to have a quaint, enjoyable charm. That said, I appreciate you sharing this feedback with me. Regarding your breakfast, we're always happy to bring out a new plate when...More

Reviewed 4 May 2018

I stayed at this hotel for a conference, and I can assure you I shall NEVER again!!! It was dirty, over priced and extremely unorganized. I was double charged, and to date, the hotel still refuses to settle my charges!

1  Thank CitifyfiedGirl
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 7 May 2018

This is obviously concerning, as you most certainly shouldn't have been overcharged. I hope you'll give us a call at (214) 742-5678 so we can get this resolved. Best, Michael Renner

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$93 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$93 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (287)
Room & Suite (292)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Beth B
4 June 2018|
AnswerShow all 4 answers
Response from doctall41 | Reviewed this property |
Yes, Their free shuttle would take you to AAC
0
Votes
Jen S
21 April 2018|
AnswerShow all 5 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
4
Votes
Room Tips
"Ask for a room on a high floor"
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"I was next to the Coke machine but did not hear it."
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"The entire hotel desperately needs to be renovated! No room is a good room!"
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"Choose a good room by staying somewhere else"
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