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4/12/2017 5/12/2017
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    Crowne Plaza Hotel Dallas Downtown

    1015 Elm St, Dallas, TX 75202-3126
    011 353 1800 937 225
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    4/12/2017 5/12/2017
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    US$210
    US$171
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    Traveller (264)
    Room & Suite (144)
    Dining (32)
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    Overview
    • Excellent35%
    • Very good23%
    • Average21%
    • Poor11%
    • Terrible10%
    Travellers talk about
    “west end” (46 reviews)
    “jfk museum” (25 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
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    Rooms
    4 Dec5 Dec
    |
    1 room, 2 adults, 0 children
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    Reviews (1,328)
    There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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    21 - 25 of 1,252 reviews

    Reviewed 10 October 2017 via mobile

    Was a little worried when we walked into the lobby. It was a bit dated but the rooms were clean and nice. It was worth the price we payed. The location in downtown Dallas was great and close to everything. I would recommend staying here...More

    Thank Mark H
    Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 11 October 2017

    Mark, I'm happy to hear you found our rooms clean and comfortable. Plus, our proximity to so many great locations makes a stay here even better. Thanks for your review! Best, Michael Renner, Front Desk Manager

    Reviewed 8 October 2017

    Just a fantastic hotel and overall great experience. Our room was extremely clean and felt very updated. We return to Dallas annually after having lived there for twenty years. The location is perfect, very convenient to get on 3 major highways makes it easy to...More

    Thank ronstadtr
    Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 11 October 2017

    I'm so happy to hear that you loved our convenient location and have been able to make your trip so wonderful. I was also glad to know our staff could provide a friendly and efficient check-in. Thanks for the recommendation! Best, Michael Renner, Front Desk...More

    Reviewed 7 October 2017

    This hotel was pre-booked for a business meeting. Lobby seemed okay upon arrival. However, I believe the elevator is a time machine. When the doors opened I walked back into the 70's. This hotel is dated, and due to that it doesn't even appear that...More

    1  Thank Roger P
    Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 11 October 2017

    Roger, while you enjoyed staying in the heart of Dallas, I'm sorry to hear you were disappointed with your stay here. Our guest's safety is of our utmost concern. We also maintain a strict cleaning schedule and want people to find their rooms clean and...More

    Reviewed 28 September 2017

    Although we experienced a number of issues during our stay, the most troubling was the valet losing our keys on the 2nd day of our stay. When we contacted the hotel, we were told the valet was contracted, and was an issue between us and...More

    1  Thank Eric C
    Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 4 October 2017

    I can understand how frustrating it was when your key was lost, Eric, and I want to make sure to let you know that I am truly sorry for the inconvenience this resulted in. We train our team to be helpful and attentive and it...More

    Reviewed 26 September 2017

    My daughter and I stayed for 2 nights and the hotel was very nice. We both thought the beds were very comfy and our last day we were able to get a late checkout (1 extra hr.) which helped out. The hotel is clean and...More

    Thank fergusonv
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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$109 - US$231 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 293
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Cancelon, Hotwire, Orbitz, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Dallas >
    • Downtown Dallas
    • Also Known As
    • Dallas West End Hotel ,
    • West End Hotel Dallas ,
    • West End Dallas
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    Traveller (264)
    Room & Suite (144)
    Dining (32)
    Pool & Beach (26)
    Hotel & Grounds (185)
    Bathroom (12)
    Business Centre & Event Rooms (12)
    Nearby
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    3,405 reviews
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    Omni Dallas Hotel
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Lorrie W
    30 September 2017|
    AnswerShow all 3 answers
    Response from rhiannadow4 | Reviewed this property |
    No, it will not. We went to the Cowboys stadium actually. The hotel shuttle only does a 3 mile radius.
    1
    Vote
    Cathy W
    20 September 2017|
    AnswerShow all 6 answers
    Response from rhiannadow4 | Reviewed this property |
    They do hold 50/night on a credit card for damages and things like that.
    1
    Vote
    maryhmcdow
    19 July 2017|
    AnswerShow all 2 answers
    Response from Hunter R | Reviewed this property |
    The pool is on the top floor and yes it is a rooftop pool but it is very out dated/A bit rundown. I'm not sure where the fitness center is I did not visit the fitness center.
    0
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