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Crowne Plaza Hotel Dallas Downtown

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Traveller (283)
Room & Suite (289)
Dining (38)
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Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(53 reviews)
“walking distance”(55 reviews)
“jfk museum”(26 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,411)
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11 - 15 of 1,332 reviews
Reviewed 3 weeks ago

Visited the hotel as part of a conference and found everything was to a high standard; my colleagues all agreed. Hotel is also within an easy stroll for most of downtown shops organizations - a really good location. All the staff I met were pleasant...More

1  Thank Kevin L
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 weeks ago

I'm delighted our hotel impressed you during your short stay, Kevin. It's awesome our convenient location allowed you to make the best of Dallas, too! Looking forward to hosting you again next time you're in town. Best, Michael Renner

Reviewed 3 weeks ago

Stayed there due to business meeting downtown. Staff was friendly at check in but after that very unprofessional. I valet parked my truck and had my tailgate stolen. The manger on duty was rude and had a don't care attitude. Assistant came and wrote up...More

Thank Brown B
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 2 weeks ago

We already reached out to you on Yelp, Brown, but we want to reiterate that we're so sorry for what happened to your truck. This is obviously concerning, as our parking garage is very secure and this has never happened before. I can, of course,...More

Reviewed 3 weeks ago

This Hotel was a very positive experience for my family and me. The room was very clean. The staff very helpful and friendly. We thought the service was excellent, and the hotel staff was very helpful with all of our requests and needs. Free WIFI...More

1  Thank abadela
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 weeks ago

I'm thrilled you and your family enjoyed your stay with us. We'll always provide our guests with the accommodating care and friendly service. Thanks for the support, and if you ever need a room in the future I hope to welcome you back! All the...More

Reviewed 3 weeks ago via mobile

Never been to Dallas, I was pre-booked for a presentation at Trulucks. Another guest wrote "tired", wow past tired like retire renovate. Same state as the Seattle CP rooms look like a throwback from 1980s. There is a shuttle, 3 mile driving radius. Didn't want...More

Thank Kevin0323
Response from Michael R, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 weeks ago

Thanks for the feedback, Kevin. We're disappointed the classic style of our rooms weren't quite what you expected. We're happy you got a chance to explore the nearby downtown area, though. If you'd like to speak with someone directly, we can be reached at (214)...More

Reviewed 3 weeks ago

The problems associated with this hotel are numerous. The hotel management booked a S&M convention replete with whips and chains and marijuana on the same weekend as they booked rooms for 16-17 year old volleyball girls! When confronted by irate parents the management said it...More

1  Thank Elizabeth S
Response from Brian A, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 weeks ago

The Crowne Plaza Dallas Downtown is committed to providing the best possible hospitality services to the diverse interests of the greater DFW market. From time to time, differences arise between the variety of groups we serve. The evening of April 21, 2018 presented an instance...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$100 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$100 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (283)
Room & Suite (289)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Jen S
21 April 2018|
AnswerShow all 5 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
3
Votes
jessica a
4 March 2018|
AnswerShow all 5 answers
Response from michaela3640 | Reviewed this property |
There is a great neighborhood sushi bar just about 2 blocks away, across the street, When exiting front of hotel head left.
0
Votes
Room Tips
"Ask for a room on a high floor"
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"I was next to the Coke machine but did not hear it."
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"The entire hotel desperately needs to be renovated! No room is a good room!"
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"Choose a good room by staying somewhere else"
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