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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,169 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
Reviewed 2 days ago NEWvia mobile

Crappy area, if you want to be downtown then by all means but the hotel is very outdated as well as funky smelling like an old hotel smells. We got stuck in the damn elevator and the food prices are way to high I think. Alot of sketchy characters and homeless around outside.

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Helpful?
Thank Edelll
Amarillo, Texas
Reviewed 3 days ago NEW

I had to visit Baylor Hospital and had to stay a couple of nights, I was told to call Crowne Plaza because they help people out and give discounts to patients at Baylor Hospital, I was told $99 and then charged $164 the also charged me twice for parking. The staff was rude the whole time. I will not go...

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Helpful?
Thank Tim P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tim P, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion of our property. We appreciate the feedback and are so sorry you did not understand that the rate when you made your reservation. We are also very sorry if somehow you were double charged for parking, and if you brought...

Nelson, New Zealand
Reviewed 1 week ago

Rooms a bit dated but nice; restaurant and food was excellent and nice enough bar; and valet service and number of valets excellent; location very hard to beat; or impossible really for the price; but two things; one is not enough staff on desk/reception; and 2nd is the lack of any tourist info/daily paper etc; so not to true Crown...

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Helpful?
Thank gmal0ne
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear gmal0ne, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 1 week ago

We don't allow pets in hotels in our country and to have to listen to dogs barking in the night was a bit much it didn't appear as if reception could do anything about it(or didnt want to). Bloody hideous. Having said that the hotel was handy to what we wanted to do in Dallas.

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Helpful?
Thank Rob S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rob S., Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Toronto, Canada
Reviewed 1 week ago

This hotel is right downtown in Dallas, close to the center of business activities. It probably would be a good location for sightseeing as well( walking distance to Dealey Plaza). The hotel is clean and comfortable, and I appreciated that self-parking in their underground garage was an option. The common areas were in great shape, and the room was clean...

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Helpful?
Thank bcarlson2017
Brian A, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience.

N. Ireland
Reviewed 2 weeks ago

Had a great stay at this hotel. Rooms large with good amenities. Didn't use the pool as it was in December. Bit anxious of the area after reading previous reviews but need not have worried. Felt safe walking around.Just couple of blocks from Dealy plaza and tram from airport stops practically outside the hotel. Ate breakfast one morning. It was...

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Helpful?
Thank RiceNI
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience.

Kitchener, Canada
Reviewed 2 weeks ago

I flew in to Dallas for a concert and a mini vacation with my teenage daughter and my mother. I booked this hotel on Hotels.com and got a great deal, so I was a bit worried. It turned out the hotel was very nice and located within walking distance of the train from the airport. There were plenty of restaurants...

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Helpful?
Thank AJC700
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear AJC700, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 2 weeks ago via mobile

I booked a room in this hotel for New Year's Eve because I knew there was a big party. The evening was a disaster, no organization at all. We had to wait 2 hours to dine and the buffet was empty. So for 80 dollars for each one of us we ate 2 meat balls and nothing else (not kidding,...

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Helpful?
Thank Elena S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Elena S. Thank you for visiting the Crowne Plaza Dallas Downtown for the Dallas NYE Ball. We appreciate the candid comments and are sorry you were not satisfied with the Dallas NYE Ball and will pass your comments along to those who were running the event. Thank you again for your comments. Sincerely, Brian Angerer Director of Front Office...

Adelanto, California
Reviewed 2 weeks ago

The second time we stayed at the Crowne Plaza visits were very nice. So clean, friendly, comfortable, and safe. A Special shout out to Michael for selecting a Great Room on 19th floor complete with a refrigerator which I greatly appreciated since we stayed 3 nights.  The hotel is close to shopping and walking distance to good eating places that I...

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Helpful?
Thank aburitan
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear aburitan, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will let Michael know you sent him a shout out. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza...

San Francisco, California
Reviewed 4 weeks ago

A few months ago I stayed three nights here. Because I am a long-time member of the Holiday Inn "club," I used points and did not have to pay. The problems began at the airport--I had to make two calls to get the shuttle. The first night, there was a loud party in the room next to mine after 10...

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Helpful?
Thank Darwin P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Darwin P, Thank you for staying with us at the Crowne Plaza Dallas Downtown during a special event weekend of college football rivalry (UT vs. OU), and for sharing your experience. We appreciate the feedback and are sorry you were one of the few guests, on site that particular weekend, not partaking in the festivities. We do our best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €107 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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