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Crowne Plaza Dallas Downtown

Traveller (299)
Room & Suite (344)
Dining (50)
Hotel website
1015 Elm St, Dallas, TX 75202-3126 See on map
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Airport Transportation
3.5 Star accommodation
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30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,444)
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1 - 5 of 1,360 reviews
Reviewed 3 days ago

For transparency, this was sent to hotel parent IHG - whose reply on FB was "sorry about that, hope you come back soon" The hotel General Manager (Dan) did not even reply. THIS IS MY LETTER TO THE HOTEL& IHG be sure to read the...More

2  Thank Chris D
Hotel's Favourite
Reviewed 20 June 2018

We've stayed there twice now and both times and have enjoyed the accommodations~~the bar and restaurant served excellent foods and drinks, the staff was so nice from reservation to check out~~even when there was an issue, the Management solved it swiftly and to our satisfaction~~we'll...More

Thank RESwife
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 22 June 2018

I'm so glad you both enjoyed staying with us! We're always happy to provide a wonderful stay and an easy check-in process. Thanks for the kind words, and we'll see you next time. Best, Michael Renner

Reviewed 4 days ago via mobile

I was extremely disappointed with the Crowne plaza the entrance leads you to believe this is an up to date hotel ( in fairness they were under going construction) the construction element I have no issues with, however I do have a problem with hall...More

1  Thank samyeadon
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded today

I'm so sorry to hear you weren't pleased with our service. We do our best to accommodate to our guests, but if we're previously booked, then we can't guarantee you a room for an additional night. I hope you understand that. Regarding the smell or...More

Reviewed 6 days ago

Stayed here for a night while in town on business. Found the hotel to be very nice and comfortable. It was easy to get in and out of from the interstate, staff was friendly and prompt to address any needs. It is so nice to...More

Thank jst0ll
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 3 days ago

Thanks for the support! Glad to hear you enjoyed every aspect of your stay with us. Regarding the noise, we'd be happy to move you to a different room if we have room for it. please let us know next time you're in the area...More

Reviewed 2 weeks ago

Staff was extremely nice and helpful. The guest rooms were very nice and clean. Recently renovated so everything is new. We also held a meeting in their conference center, which was very nice. The banquet staff was very accommodating and food was great. Great over...More

1  Thank ralexander139
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 1 week ago

Thanks for the support! Glad to hear everything met your needs. Let us know if you ever need a place to stay or host a meeting -- we're here for you. -Michael Renner

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Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Room Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Price range
US$105 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Price range
US$105 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Traveller (299)
Room & Suite (344)
Dining (50)
Pool & Beach (35)
Amenities (42)
Business Centre & Event Rooms (29)
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Questions & Answers
Ask a question
9 August 2018|
AnswerShow all 5 answers
Response from Pandora F | Reviewed this property |
I felt as safe as in any other city.
Beth B
4 June 2018|
AnswerShow all 4 answers
Response from doctall41 | Reviewed this property |
Yes, Their free shuttle would take you to AAC
Room Tips
"Rooms on the higher floors have very nice view at knight."
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"Would say higher the floor the quieter the room we are on 15th floor pool view ok for noise"
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"There are lots of choices, pick anopther property"
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"Nice view at higher levels"
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