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For transparency, this was sent to hotel parent IHG - whose reply on FB was "sorry about that, hope you come back soon"
The hotel General Manager (Dan) did not even reply.
THIS IS MY LETTER TO THE HOTEL& IHG be sure to read the...More
We've stayed there twice now and both times and have enjoyed the accommodations~~the bar and restaurant served excellent foods and drinks, the staff was so nice from reservation to check out~~even when there was an issue, the Management solved it swiftly and to our satisfaction~~we'll...More
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 22 June 2018
I'm so glad you both enjoyed staying with us! We're always happy to provide a wonderful stay and an easy check-in process. Thanks for the kind words, and we'll see you next time.
I was extremely disappointed with the Crowne plaza the entrance leads you to believe this is an up to date hotel ( in fairness they were under going construction) the construction element I have no issues with, however I do have a problem with hall...More
1 Thank samyeadon
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded today
I'm so sorry to hear you weren't pleased with our service. We do our best to accommodate to our guests, but if we're previously booked, then we can't guarantee you a room for an additional night. I hope you understand that. Regarding the smell or...More
Stayed here for a night while in town on business. Found the hotel to be very nice and comfortable. It was easy to get in and out of from the interstate, staff was friendly and prompt to address any needs. It is so nice to...More
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 3 days ago
Thanks for the support! Glad to hear you enjoyed every aspect of your stay with us. Regarding the noise, we'd be happy to move you to a different room if we have room for it. please let us know next time you're in the area...More
Staff was extremely nice and helpful. The guest rooms were very nice and clean. Recently renovated so everything is new. We also held a meeting in their conference center, which was very nice. The banquet staff was very accommodating and food was great. Great over...More
1 Thank ralexander139
Response from Michael R, Manager at Crowne Plaza Dallas DowntownResponded 1 week ago
Thanks for the support! Glad to hear everything met your needs. Let us know if you ever need a place to stay or host a meeting -- we're here for you. -Michael Renner