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Hilton Dallas Park Cities

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Traveller (70)
Room & Suite (133)
Dining (45)
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Overview
  • Excellent49%
  • Very good28%
  • Average13%
  • Poor7%
  • Terrible3%
Travellers talk about
“preston center”(13 reviews)
“front desk”(80 reviews)
“valet parking”(47 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Hilton Dallas Park Cities
Special Offer:SMU Special Vistors Rate
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Offers from Hilton Dallas Park Cities
Special Offer:SMU Special Vistors Rate
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (763)
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354
212
100
56
27
Show reviews that mention
All reviewspreston centerfront deskvalet parkingexecutive levelgreat hotelhighland parkrestaurants and shoppingwithin walking distanceconvenient locationrooftop poolvalet stafflove fieldbusiness travelereasy accessbed was comfortablebusiness tripfitness center
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71 - 75 of 749 reviews
Reviewed 14 September 2017

Excellent custpomer service Hotel is pleasant , location is great staff is well trained and great service The staff allowed us to watch the football game at the executive lounge to compensate for the TV sound not working in bar area.

Review collected in partnership with Hilton Hotels & Resorts
Thank R2266DAjimb
Response from Sean K, Front Office Manager at Hilton Dallas Park CitiesResponded 18 September 2017

It is our pleasure to make your stay as comfortable as possible and your comments help us achieve these goals our staff strive for on a daily basis. Look forward to a return visit.

Reviewed 7 September 2017

I had a wonderful experience at the Parks Cities Hilton. From the moment I stepped out of my cab to the moment I left, every employee I encountered was very friendly, helpful, and kind. I felt like a queen! I can't wait to book my...More

Review collected in partnership with Hilton Hotels & Resorts
Thank G6062YSangelab
Response from Sean K, General Manager at Hilton Dallas Park CitiesResponded 8 September 2017

It is a pleasure to have a guest acknowledge the hospitality which is shown to them upon their visit. Your compliments will be shared with each of them. We appreciate your business and thank you, again, for choosing the Hilton Dallas Park Cities. Look forward...More

Reviewed 5 September 2017

Housekeeping didn't come till I called At 315. Ac was not working. Great location in park cities Front desk was good. Cafe was excellent service and attentive. They really stood out. It is a nice hotel and pool was small but good.More

Review collected in partnership with Hilton Hotels & Resorts
Thank K862QZaaronm
Response from Sean K, General Manager at Hilton Dallas Park CitiesResponded 7 September 2017

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments referencing our Front Desk and Restaurant team members. I...More

Reviewed 1 September 2017

Location great, front desk staff great, rooms not as nice as expected. Mold in shower, slow to clean and restock daily. Charge daily valet rate with no street parking available. Pool nice, gym nice. Starbucks in lobby not great. Good internet access. Had to have...More

Review collected in partnership with Hilton Hotels & Resorts
Thank debbiegE3251RC
Response from Sean K, General Manager at Hilton Dallas Park CitiesResponded 3 September 2017

We appreciate you taking time to share your experience. We are glad to hear the comments about the staff and recognize the opportunities and have addressed them immediately with the staff to correct them. We hope to see you back again in the near future.

Reviewed 21 August 2017

Love this Park Cities gen. Close to SMU, shopping, restaurants. The staff is courteous and efficient. The look and feel of this hotel is very modern and clean. Perfect place for family or for meetings. I highly recommend.More

Review collected in partnership with Hilton Hotels & Resorts
Thank 138janism
Response from Sean K, General Manager at Hilton Dallas Park CitiesResponded 25 August 2017

It is always good to hear from guests experience on how they liked their stay. Our hotel is set within a unique area with being so close to downtown and walking distance to many stores, restaurants, pharmacies and any other establishment you may need. Thank...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$139 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Dallas
#27 Romantic Hotel in Dallas
#36 Business Hotel in Dallas
Room types
Non-Smoking Rooms
Details
Price range
US$139 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Dallas
#27 Romantic Hotel in Dallas
#36 Business Hotel in Dallas
Room types
Non-Smoking Rooms
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Traveller (70)
Room & Suite (133)
Dining (45)
Pool & Beach (2)
Amenities (54)
Business Centre & Event Rooms (3)
Questions & Answers
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Jmolu4
20 July 2017|
AnswerShow all 6 answers
Response from Erica S | Reviewed this property |
We did not use the pool and honestly, have no idea if there was a pool. We have been there in the fall and late winter so no pool interest. They are nice enough where I bet if they do have a pool they'd figure out a way to... More
1
Vote
James B
23 November 2016|
Answer
Response from Sean K | Property representative |
Good evening. We have 224 guest rooms.
0
Votes
Mary Ann B
4 August 2016|
AnswerShow all 3 answers
Response from Jon T | Reviewed this property |
It is in the downtown area with everything else, such as the arena & jfk memorialnl. if you take a uber or taxi you'll be fine, juat don't rely on the transportation, it's not reliable at all.
0
Votes
Room Tips
"Ask for rooms on a higher floor"
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"The rooms were very quiet, but the bar could get loud."
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"Rooms in back may be a little quieter so you don't hear the highway traffic."
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"Ask for an end room such as #927. 10th floor is cool because exec lounge is on floor 10."
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