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My visit at this beautiful hotel was very nice. My visit was unexpectedly cut short due to a reservation issue, however once I got to the hotel, my stay was wonderful. The breakfast & dinner at the hotel was great. Restaurant staff extremely professional &...More
Response from Sarah M, Manager at Hilton Dallas Park CitiesResponded 11 April 2018
Thank you for the thoughtful comments regarding your experience at our hotel. Our goal is to meet all of our guest’s expectations and to maintain a high level of service that our guests have come to expect. It is a pleasure to know that our...More
This hotel offers a great location to bars, restaurants, business and the DFW airport. There were excellent restaurant choices in walking distance if dining outside of the hotel. The hotel staff are friendly and extremely accommodating.
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Response from Sarah M, Manager at Hilton Dallas Park CitiesResponded 6 April 2018
Your comments are very much appreciated. All our team members strive to make our guests feel comfortable and have an enjoyable stay. We are glad that you had the opportunity to visit our lovely hotel and hopefully will return soon!
I found the hotel great, nicely decorated, and the live music in the bar downstairs helps a lot building up good mood.
Staff is polite and efficient for both check-in and check-out. The rooms are pretty large and nicely conceived, although a bit dark. And...More
Response from Sarah M, Manager at Hilton Dallas Park CitiesResponded 5 April 2018
Thank you so much for the thoughtful feedback!I apologize for the inconvenience you encountered during your stay. I will make sure that these issues are discussed with our team members so that we can improve these areas. Appreciate your feedback as it has been very...More
Location is perfect as it walking distance to may business and restaurants. Rooms are clean and the lobby bar and restaurant are well decorated and food and drinks are great
Within a 5 minute walk are several places for coffee and breakfast as well as...More
Thank Jason H
Response from Sarah M, Manager at Hilton Dallas Park CitiesResponded 2 April 2018
Appreciate your comments. Our location is a focal point for many travelers because of the walking distance to many shops, restaurants, pharmacy, etc. Our bar setting is very cozy and radiates a friendly atmosphere where our guests can make memories and enjoy returning.
No housekeeping! Left at 10am, came back at 4pm, room had not been serviced. Spoke with housekeeping and told them they could come at 5:30pm when we would be leaving. Arrived back after midnight to a room that had not been touched. terrible.
Thank Kyle Y
Response from Sarah M, Manager at Hilton Dallas Park CitiesResponded 28 March 2018
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret that we fell short of your expectations pertaining to the housekeeping and...More
We did not use the pool and honestly, have no idea if there was a pool. We have been there in the fall and late winter so no pool interest. They are nice enough where I bet if they do have a pool they'd figure out a way to... More
We did not use the pool and honestly, have no idea if there was a pool. We have been there in the fall and late winter so no pool interest. They are nice enough where I bet if they do have a pool they'd figure out a way to get you a drink!