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Crossland Economy Studios - Dallas - North Addison - Tollway

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Crossland Economy Studios - Dallas - North Addison - Tollway
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54 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Economy Studios - Dallas - North Addison - Tollway
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Showing 53: English reviews
Gold Coast, Australia
Reviewed 11 January 2016 via mobile

Turned up and we're given keys to a room that already had people in it. Not a good start We had booked non smoking and we're put in a smoking room. We booked a single room with a queen or king bed. Our smoky room had two double beds. Really bad experience. I'm hoping there are better places in Dallas...

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Helpful?
Thank Josh B
Mexico City
Reviewed 8 December 2015 via mobile

We had stayed here before under Homestead. Wow I cant believe how it has gone down. DIRTY. From food cartons on the parking to overflowing bins by the stairs did not prepare us for the dirty room . Trash on the floor , dirty bathroom and water running in the toilet. Changed room and not quite so dirty , sheets...

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Helpful?
Thank vagabondMexicoCity
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our staff to ensure our hotel and rooms meet our company’s high standards. I really appreciate you bringing this to our...

Mount Ida, Arkansas
Reviewed 6 October 2015 via mobile

This is a sad hotel and I'm so mad at Hotwire for saying this is 2 star. I think this is for people looking for work or a place to live. It is not a hotel. It's really worn out. The door barely opened. There are cigarette butts on the stairs, there are cigarette burns on the sink, it smells...

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Helpful?
1Thank terryguerra
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the conditions you experienced. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like...

Eugene, Oregon
Reviewed 1 September 2015

Not as bad as some of the reviews make it sound, but definitely needs updating and a lot better cleaning. Holes in the walls, burn marks on the sink of a non smoking room. Could smell smoke from outside or room next door. Staff was ok, check in person really did not like her job, check out clerk much friendlier....

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Helpful?
Thank calitx
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that our rooms and service were below standard. Please accept my apology. Your comments were reviewed by the staff, and we will take action to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you...

Houston, Texas
Reviewed 20 June 2015

I've stayed here on business multiple times, never had an issue. As a chizzler business traveler I can look past the mounds of garbage in the stairwells, dirty carpet, ducked taped tv remote, you get the idea......but I draw the line at being a free lunch for a bunch of bedbugs. Woke up after the first night with telltale bites...

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Helpful?
2Thank sweetbabies2
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our staff on the importance of thoroughly cleaning and inspecting rooms as well as working with our outside vendor to...

Garland, Texas
Reviewed 13 December 2014

I have stayed at this hotel twice in the last three months. This is a good hotel with great value for the price. The location in Addison on the Tollway is very good with numerous good restaurants within a mile or less from the property. The rooms are clean and comfortable, the kitchenette (full size refrigerator, cooktop and Micro) is...

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Helpful?
1Thank Joe V
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I appreciate you taking the time to write such a nice review of the hotel. It's great to hear that you enjoyed our location close to many restaurants, and that the night attendant was able to check you in quickly. The staff and I are proud to have provided you with a clean, comfortable room and amenities that met your...

Tyler, Texas
Reviewed 7 December 2014

I didn't think a chain could be a step down from Extended Stay, but this is. This is the bare minimum. The tub coating was peeling. The room had been smoked in. There were cigarette burns on bathroom fixtures. Staff was new and slow, but very helpful. I was upgraded to a room with two beds after asking, which was...

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Helpful?
Thank ScottyWood1927
Ogden, Utah
Reviewed 31 October 2014

This property is inexpensive for the Dallas area, but there is a reason. The rooms need some serious updating. The bathroom in my room had extensive mold around the bathtub and what looked like cigarette burns on the counter top. The room also had an unpleasant odor. the staff was friendly, but management needs to spend some time cleaning and...

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Helpful?
Thank Wine_loving_Chef
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room had severe cleanliness issues and an odor. In response to your review, I will be working with my housekeeping staff to deep clean our rooms. As well, I will be working with my maintenance staff to make updates to our rooms....

Dallas, Texas
Reviewed 30 October 2014

there is only two clerks here that are helpful and i have stayed on property five months. Will review again next month.this is the property located by racetrack gas Gas station off trinity mills by tollway.

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Helpful?
Thank mark h
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for your recent review of your stay. I regret to read that you have only received helpful service from two of our staff members. In response to your review, I will be working with my staff to review our customer service standards to ensure that we are consistently providing great service. Thank you very much for providing us...

Garland, Texas
Reviewed 17 September 2014

if you are staying only a night or two, and have no other options and are really tired, this place is adequate. would not recommend it if you have plans for extended stay. the carpet and bedspread feel filthy, the air conditioner was loud, old and moldy, the furnishings are old and scankie, the TV is ancient and it took...

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Helpful?
2Thank Linda S

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
At Crossland Dallas- North Addison Tollway, we provide our guests with excellent long-term stay options. Because we're located close to several nearby businesses and the Dallas/Ft. Worth International Airport, we're your best local choice for business and extended-stay hotels in the area. We also offer pet-friendly* accommodations for those traveling with their beloved canine friends. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more   less 

Additional Information about Crossland Economy Studios - Dallas - North Addison - Tollway

Address: 17425 Dallas Pkwy, Dallas, TX 75287-7310 (Formerly Homestead Studio Suites)
Region: United States > Texas > Dallas
Price Range: €50 - €64 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Economy Studios - Dallas - North Addison - Tollway 2*
Number of rooms: 121
Reservation Options:
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Also Known As:
Homestead North Tollway Addison Dallas Hotel Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crossland Economy Studios - Dallas - North Addison - Tollway staff and other travellers.
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Questions? Get answers from Crossland Economy Studios - Dallas - North Addison - Tollway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check the room before checking in.”
  • carpet rippled and stains
  • broken lock
  • toliet under sink
  • everything peeling
 of 5 bubbles amyuco, 20 Nov 2016 | Read review
“Rooms on the south or north side are preferable to me than those in the middle but all are good since the property is small.”
 of 5 bubbles 589joev, 12 Dec 2014 | Read review
“Not for the country club set.”
 of 5 bubbles ScottyWood1927, 7 Dec 2014 | Read review
“If you are going to stay here, try to get a room further back from the highway. Also, the rooms do not have Hairdryers in them, so bring your own if you choose to stay there.”
 of 5 bubbles Wine_loving_Chef, 31 Oct 2014 | Read review
“there are no good rooms.”
 of 5 bubbles lindasQ7775YO, 17 Sep 2014 | Read review
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