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Sheraton Dallas Hotel

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#41 of 196 Hotels in Dallas
Certificate of Excellence
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2,507 Reviews from our TripAdvisor Community

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Showing 2,436: English reviews
Reviewed 22 November 2014

Staying at the Sheraton Dallas for my 21st birthday was amazing! Teidra Brown started the visit off great at the front desk. She was very fun! She was super inviting to me and my friends. It really made an impression!

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Helpful?
Thank Jwikander
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jwikander, Thank you for sharing your review with us. We are glad to know we were able to be a part of your special birthday experience and we invite you to return to the hotel for another great and memorable stay with us. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 21 November 2014 via mobile

Here for Margarita ball, stopped in to finish my work day before the party begins, and Jessica Granda in Draft was awesome! I'll be back to be treated the way she handled my visit! Food was great, and the drinks were excellent! I always look forward to my stay!

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Helpful?
Thank Rob L
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Rob, We are very pleased to know that Jessica did such a great job with your order and made you feel welcome during your visit. We look forward to welcoming you back for another enjoyable experience in the future! Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 19 November 2014

Came in on a stop over to Mexico for a wedding. Sara Marie was the host in the SPG suite and she was great. She sat and chatted with us, gave us great places to check out and even a map of how to find the bank. Thanks Sara!

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Helpful?
Thank Shanfitzpaty926
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Shanfitzpaty926, Thank you for taking the time to share your review with us. We are thrilled to know that you enjoyed your Sheraton Club Lounge experience and that Sara Marie provided you with outstanding service. We hope the wedding was just as good as your stay, and we invite you to return to the Sheraton Dallas the next time...

Wichita Falls, Texas, United States
Reviewed 19 November 2014

when we got there , the soap in the bathroom was used and had a hair in it , the pillows on the second bed were dirty and smelled of sweat, an hour before check out the water was turned off , and the entire hotel was dirty, my recommendation until the Sheraton does renovation just book the omni its...

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2Thank Jason C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jason, We apologize that you were given a room that had not been properly serviced by housekeeping. We have shared your review with the housekeeping management team and the front office. We also apologize for the water shut down, however this was a planned shut down and we did our best to inform our guests that this was occurring....

Houston, Texas
Reviewed 19 November 2014

I visited the Sheraton Dallas for our annual TCA conference. I had an issue with my original room, but was apprehensive about complaining as they were extremely busy. I waited until the next day to voice my concerns. The associate I spoke with, Verlencia, was very apologetic and accomodating. She far exceded my requests and even later inquired if my...

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Helpful?
Thank Kiesha T
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Kiesha T, We appreciate you taking the time to share your review with us. We apologize for the issue you encountered with your original room, however we are pleased to know that your second room far exceeded your expectations. We invite you to stay with us again in the future for another great experience. Sincerely, Ted LePak Brand Reputation...

Reviewed 18 November 2014 via mobile

Have to say this is a great place to stay. Everyone at the hotel was great to deal with and I was constantly approach and ask if I needed anything. The social bar was great along with Draft sports bar. If anything could be improved, would be the morning buffet. Selection was fine but quality was off especially for $20....

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Helpful?
Thank Chips_Magoo
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chips_Magoo, Thank you for sharing your great experience with us. We have shared your review with the restaurant management team and we invite you to stay to the Sheraton Dallas the next time you are in the area. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Chicago, Illinois
Reviewed 16 November 2014

Beyond disappointing. Simply awful. Bottom line, avoid. An "Executive Suite" is a meeting room, with zero "normal bedroom" furnishings. The heating system, simply did not exist: nor in the summer, does functioning air conditioning. On our stay, water was shut-off at 10:30 AM. Try taking a shower with zero water. Then, there were the "100% convention events", apparently underwriting almost...

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1Thank Ronald G
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Ronald, We apologize for your experience. We did send out email notifications to our guest’s through their registered confirmation email addresses informing them that there was a scheduled improvement that was to be conducted on our boiler system that Sunday. Our executive suites have a living room that can double as a meeting room, and a bedroom that is...

Arlington, Texas
Reviewed 12 November 2014

I am going to be staying here in the next few days. I usually use priceline.com bidding feature to secure accommodations and am very happy when I score this hotel. Its in a prime location downtown right next to a train stop that serves all lines. The rooms are clean and usually have a nice view of downtown. Unless its...

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Helpful?
Thank smeyers08
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello smeyers08, Thank you for sharing your review with us. WiFi is not free in our rooms unless you are an SPG member. We do offer free WiFi on the first two floors and at the Link@Sheraton and the Sheraton Club Lounge. We look forward to welcoming you back to the Sheraton Dallas for another great stay. Sincerely, Ted LePak...

chicago, illinois
Reviewed 11 November 2014

Checked in by Raven Cimone- an outstanding associate who was energetic, enthusiastic, and warm. She made the extra effort to get us a perfect room We are so happy here. The bed is huge and has like threefold comforters...and the plows are 100 percent down as well. Bathroom has lots of soaps and towels. Full length mirrors at the closet...

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Helpful?
Thank dsir
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello dsir, We appreciate you sharing your review with us. We are pleased to know that Raven, Sonia, and Sara Marie all provided you with outstanding service. We will be sure to recognize their willingness to go above and beyond for our guests, and we invite you to return to the hotel the next time you journey to Dallas. Sincerely,...

El Dorado Hills, United States
Reviewed 11 November 2014

I had the pleasure of staying at the Sheraton downtown Dallas hotel for a business conference. The hotel staff from friendly, helpful, and accommodating from beginning to end. The hotel hosted a conference attended by approximately 500 people and handled all logistics with ease and grace. The conference rooms were always clean and ready for use on time. I was...

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Helpful?
Thank Shannon H
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Shannon H, Thank you for sharing your review with us. We are pleased to know that you enjoyed your stay in one of our suites and that you found our hotel to be very convention friendly. We invite you to return to the hotel again in the future, for the chance to enjoy our restaurants and our Make a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €155 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#23 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high to improve the view”
 of 5 bubbles 554grahamc, 18 Jan 2017 | Read review
“Ask for a room on a high floor for a better view of the city. The corner junior suites are very nice.”
 of 5 bubbles marycathyjoneslmp, 16 Jan 2017 | Read review
“All higher rooms have a better view”
 of 5 bubbles 875joea, 20 Dec 2016 | Read review
“Ask for a high room to enjoy the view.”
 of 5 bubbles richardbV3626QO, 20 Dec 2016 | Read review
“Ask for a room on the City side”
 of 5 bubbles RuthlessBunny, 14 Dec 2016 | Read review
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