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Sheraton Dallas Hotel

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#45 of 200 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,557 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEWvia mobile

We stayed here to attend a conference. There were lots of floors and rooms! Upon our initial visit to our room, we found an unkempt bed, towels on the floor in the bathroom and other items askew in the bathroom...... we froze thinking we were in someone else's room! Tried to call the front desk: no answer. So we trudged...

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Helpful?
Thank Wendi W
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Wendi W, We apologize that your first room hadn’t been cleaned, however we are pleased to know that the problem was quickly resolved and you were satisfied with your second room. We invite you to return in the future, so we can give you another enjoyable experience without the inconveniences you encountered during this stay. Sincerely, Ted LePak Brand...

Mount Dora, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

This hotel is in a great location downtown. There are two DART stations within a minute walk from the hotel doors. Within 40 minutes, you can be in Plano, Garland, SMU, Richardson, DFW/ Love Field, Carrollton just to name a few. The property is clean and staff are pleasant. The rooms aren't the biggest but are adequate. Many rooms do...

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Helpful?
Thank Miami622
About Hotel's Favourite Review
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Miami622, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay and our central location in the downtown Dallas area. We invite you to return for another great stay the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Mount Gilead, Ohio
Reviewed 3 days ago NEW

Beautiful hotel in the heart of downtown. The staff in all areas are very good to excellent. The staff tries very hard to please and does an excellent job of caring for your needs. I would definitely stay again.

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Helpful?
Thank CMHEurope
Brighton, Michigan
Reviewed 3 days ago NEW

To start with - this place is huge! This hotel almost had a Casino-like feel; with multiple towers, a very large lobby, dining rooms, and atmosphere. Having said that, for being that large the service was very good, and the wayfinding was good throughout. The rooms were very large, and very roomy. The beds were OK; not the most comfortable,...

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Helpful?
Thank Matt S
South Carolina
Reviewed 5 days ago NEWvia mobile

My daughter & I recently stayed here during a cheer trip for NCA. This location was one of the possible stay to play hotels we could choose from. Check in was a insane considering the amount of people in for NCA but they did get us in early so that's a plus! Our room was fabulous! Very huge! The bathroom...

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Helpful?
Thank Janna C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Janna C, We apologize for the issues you experience with room service and valet. We have shared your review with those department's respective managers and we are sorry that the volume of guests affected your service and your experience with us. We invite you to return to the hotel the next time you journey to Dallas so we can...

Boston, Massachusetts
Reviewed 1 week ago

Had one of the worst stays of my life!! Front desk staff was extremely rude and not very Customer Serice friendly!! Left due to the fact that rooms were filthy, smelled of marijuana and other unmentionable smells. Front Desk Supervisor was of no help at all. Checked out and went to the Sheraton Suites Dallas Market Center instead. Atleast they...

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Helpful?
Thank lindaandgerrysmith
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello lindaandgerrysmith, We apologize for the issues you experienced with your room. Our team cares about our guests and would have been glad to move you to another room. We have sent our housekeeping team to inspect and treat any smells that were in your room and although we appreciate the creative pun, no part of our hotel is located...

Palacios, Texas
Reviewed 1 week ago via mobile

I was here for 3 nights with some girlfriends and we really enjoyed our little staycation. In the morning, we were greeted with beautiful views of Dallas. We stayed in the North Tower of the hotel. The beds were wonderful and clean. The room that we had was a double bed room. The bathroom was clean and had plenty of...

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Thank Audry K
Houston, Texas
Reviewed 1 week ago via mobile

Large capacity hotel in a central location to convention center and restaurants. Rooms a bit dated but the prices, attention and service are very good. Good main floor bar-restaurant as well as a large breakfast restaurant.

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Thank JazzScuba
Adelaide, Australia
Reviewed 1 week ago via mobile

Only spent 2 nights here. Very large hotel with complimentary wifi. Rooms and service were both good. The menu was a little boring of you were there much longer than a couple of days. Plenty of options within walking distance though.

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Thank Derek S
Denver, Colorado
Reviewed 2 weeks ago via mobile

For $300 a night, this hotel was mediocre at best. So the good: **It's a large property (great for events) with generous on-site dining options. **Rooms have been updated. **Close to a lot of things in Downtown The not-so-good: **Rooms are crowded and very, very loud! From humming of HVAC, to loud engines, to loud toilets flushing-bring earplugs or white...

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Helpful?
Thank AThompson921
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello AThompson921, We apologize for the noise issues you experienced during your stay. We invite you to return to the hotel in the future, and to connect with me personally at ted.lepak@sheraton.com and I will make sure you are placed in a quiet and comfortable room. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €165 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better”
 of 5 bubbles 618chandrap, 2 Mar 2017 | Read review
“I think rooms in the center towers have better views, our view was not great”
 of 5 bubbles cmaloney70, 2 Mar 2017 | Read review
“Center Tower 3251, larger than the standard rooms with a lot of natural light. My white noise machine drowned out the elevator door dinging.”
 of 5 bubbles janelled, 1 Mar 2017 | Read review
“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, 19 Feb 2017 | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 17 Feb 2017 | Read review
5 of 5