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Sheraton Dallas Hotel

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#45 of 200 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,564 Reviews from our TripAdvisor Community

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Showing 2,492: English reviews
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Huntsville, Alabama
Reviewed 4 days ago NEWvia mobile

I was in an accident just a couple of weeks before the show dates for NADeFA leaving me with a broken ankle and crushed heel. I almost cancelled because I am on a knee scooter and felt like it would be too difficult for me. My husband promised to help me get around so we kept our reservation. When we...

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Thank bmkennedy
Mount Dora, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

This hotel is in a great location downtown. There are two DART stations within a minute walk from the hotel doors. Within 40 minutes, you can be in Plano, Garland, SMU, Richardson, DFW/ Love Field, Carrollton just to name a few. The property is clean and staff are pleasant. The rooms aren't the biggest but are adequate. Many rooms do...

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1Thank Miami622
About Hotel's Favourite Review
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Miami622, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay and our central location in the downtown Dallas area. We invite you to return for another great stay the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 4 days ago NEWvia mobile

The hotel was about what I expected. The staff was friendly. This is a great place to stay for a quick weekend visit. The hotel is walking distance form some good restaurants. My only complaint is that our room didn't have a mini fridge. Also, the magnifying mirror over the vanity is up extremely high and cannot be adjusted down....

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Thank Kristin S
Kennewick, Washington
Reviewed 5 days ago NEW

Stayed here during a business meeting in March 2017. They have numerous meeting rooms. I have been told that they can hold the largest number of persons in these large meeting rooms. Enough for our 400+ employees. The rooms are excellent. They have a restaurant and bar and a coffee shop very similar to Starbucks. The weight room is very...

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Thank David A
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello David A, Thank you so much for being a recent guest of ours during your March business meeting. Furthermore, we are delighted to hear you enjoyed some of the many wonderful amenities that our 1,841 room hotel has to offer. On behalf of the entire team, we warmly welcome you to return next time you are in Dallas. Please...

Toronto
Reviewed 5 days ago NEW

We stayed in this hotel for 2 nights last month as tourists. I have downgraded what would have been a 4-star rating to a 3-star rating because there is no free wi-fi - even in the lobby. With everyone needing wi-fi, I am floored that a Sheraton needs to tack on an extra $14 per day to their customers who...

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Thank TravelerFromToronto2
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello TravelerFromToronto2, On behalf of our team, we thank you for being a recent guest of ours and are happy to hear you enjoyed the many activities that the hotel and city of Dallas has to offer. One of the many benefits of enrolling into our complimentary SPG Program is that you receive not only free internet, however points and...

Tucson, Arizona
Reviewed 5 days ago NEWvia mobile

Thank you Victor Aguilar (Concierge) for going out of your way to help me print the required documents for our awards ceremony today. Its always stressful being on the road and not having all of our office equipment available to us and you patiently worked with me to find solutions to my printing problems and made sure we got what...

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Helpful?
Thank GPAZ270
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello GPAZ270, Thank you so much for sharing details of your most recent stay with us. Although we are delighted, we are not surprised that one of our own went above and beyond. It is in our associates nature to help our guests any way we can and we will be sure to recognize Victor for the great job he...

Denver, Colorado
Reviewed 1 week ago via mobile

Overall, I don't know if I'd stay here again due to the cleanliness. Pros: -Good location -Friendly staff -Great gym -Good club lounge Cons: -Room was really dirty. You could tell the floors hadn't been vacuumed, and I had a chocolate bar smudged into the carpet next to the desk. The bedskirt linens were covered in stains: it looks like...

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Helpful?
Thank DenverCO303
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello DenverCO303, Thank you so much for your valuable feedback. We sincerely apologize that we did not meet your expectations with cleanliness. Our team strives to make sure our rooms receive personal attention and care and from what I hear we certainly fell short of that. Additionally, we are delighted that you enjoyed the location and staff. Our team members...

La Jolla, CA
Reviewed 1 week ago via mobile

This is a very large, multiple tower hotel designed to support the Dallas convention center and other downtown business travel. As such, it has a sports bar, big breakfast area, and is otherwise very large. I thought that it was good for its purpose, but the service doesn't feel personalized, and because it's so massive, you feel like just another...

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1Thank TXTBOOK
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello TXTBOOK, We apologize that your service did not feel personalized. Our team strives to make sure our guests receive personal attention and care so they do not feel lost in the crowd. We invite you to return to the hotel in the future. If you do return, please connect with me at ted.lepak@sheraton.com and I will personally look into...

Reviewed 1 week ago via mobile

We stayed here to attend a conference. There were lots of floors and rooms! Upon our initial visit to our room, we found an unkempt bed, towels on the floor in the bathroom and other items askew in the bathroom...... we froze thinking we were in someone else's room! Tried to call the front desk: no answer. So we trudged...

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Helpful?
Thank Wendi W
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Wendi W, We apologize that your first room hadn’t been cleaned, however we are pleased to know that the problem was quickly resolved and you were satisfied with your second room. We invite you to return in the future, so we can give you another enjoyable experience without the inconveniences you encountered during this stay. Sincerely, Ted LePak Brand...

Mount Gilead, Ohio
Reviewed 1 week ago

Beautiful hotel in the heart of downtown. The staff in all areas are very good to excellent. The staff tries very hard to please and does an excellent job of caring for your needs. I would definitely stay again.

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Thank CMHEurope
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello CMHEurope, We are delighted to hear that you enjoyed your stay with us in the heart of downtown. There is really so much to see and do around the hotel. Furthermore, we are happy to hear our staff went above and beyond for you during your time with us. We hope you will choose us again in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: €163 - €287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
24 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better”
 of 5 bubbles 618chandrap, 2 Mar 2017 | Read review
“I think rooms in the center towers have better views, our view was not great”
 of 5 bubbles cmaloney70, 2 Mar 2017 | Read review
“Center Tower 3251, larger than the standard rooms with a lot of natural light. My white noise machine drowned out the elevator door dinging.”
 of 5 bubbles janelled, 1 Mar 2017 | Read review
“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, 19 Feb 2017 | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 17 Feb 2017 | Read review
5 of 5