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InterContinental Dallas

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InterContinental Dallas
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720 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Austin, Texas, USA
Reviewed 24 September 2014

Here for a veterans reunion group. We were impressed with the staff as soon as we arrived. Room was very nice and clean. The best experience was with the dining room for breakfast and lunch. Very good food and excellent service. The banquet food was good, too.

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Helpful?
Thank Chauvin
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Chauvin, Thank you so much for choosing to stay at the InterContinental® Dallas for your reunion and for taking the time to share such wonderful comments while you are still at the hotel. I am very happy to hear that you are enjoying our accommodations, culinary offerings and that you were impressed with our staff, I will definitely relay...

MADISON
Reviewed 20 September 2014

Overall, I would give this hotel 4 stars. The beds in the rooms were very comfortable, actually I slept thru the night. Everyone was very friendly and professional. The restaurant had good food but on the pricey side.

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Helpful?
Thank CLARKE J
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear CLARKE J, Thank you for taking the time to share your recent experience with us. I am happy to hear that you found our beds to be comfortable and our staff to be friendly and professional, I will definitely relay the kind words to my team. We hope to welcome you again in the near future. Sincerely, Stefan Huber...

Clearwater, Florida
Reviewed 14 September 2014

Recently chose this hotel for a stay near the Galleria/Plano and was disappointed that it's not up to the standards of other Intercontinental Hotels I've stayed at. The room was ordinary, no refrigerator other than one to dispense items for sale, lacking in outlets (and they solve that with extension cords (see photo), parking is horrible. The parking issue annoyed...

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Helpful?
Thank Steve S
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Steve S, I appreciate you taking the time to provide us with such a detailed overview of your recent stay and for expressing your concerns. I am glad to hear that you found the location to be good and enjoyed the Starbucks in our lobby. With respect to your other observations, I could go on to give you highly...

Reviewed 3 September 2014 via mobile

I recently was asked to speak at a trade convention that was held at the InterContinental Hotel in Dallas, so I decided to stay there the night before the event. When I arrived I was impressed with lobby and the other common areas. However my impression changed when I got to my room. The rooms are old and tired and...

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Helpful?
Thank Steve H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Steve H, Thank you for taking the time to share your recent experience with us and I am glad that you decided to stay the night prior to your speaking engagement. I am happy to hear that you were impressed with the lobby and common areas but regret that our rooms did not meet your expectations. If you could...

Reviewed 2 September 2014 via mobile

I stay in the Intercontinental at the Cleveland clinic routinely and have always loved it, very polished and elegant. The one in Dallas was as exceptional. Very convenient location, around the block from Belt Line's huge assortment of restaurants and bars, and just a short ride up the Parkway to the great shopping in Frisco! Service was impeccable, and the...

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Helpful?
Thank Mitzi H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Mitzi H, Thank you so much for choosing to stay at the InterContinental® Dallas and for being such a loyal guest of our brand. I am extremely happy to hear that you found your stay to be exceptional and that you would highly recommend our property. We hope to have another opportunity to serve you again in the near...

Princeton, New Jersey
Reviewed 2 September 2014

This is a very old hotel, which on its own is not necessarily a bad thing, however, if you combine a dated property with terrible customer service and an incredibly unclean environment, then 3-strikes...your out. I had visited this hotel 15 years ago and was brought back to it for a wedding in the area. The room rate was very...

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Helpful?
Thank Ven K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ven K, Thank you for taking the time to express your concerns regarding your recent stay. I am extremely sorry to hear that we did not meet your expectations and that you experienced several customer service issues during your visit. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do...

Carmel, California
Reviewed 2 September 2014

The hotel is a sort of standard metropolitan large hotel. The general amenities are pretty expected stuff. The pool requires a stroll through lobby. The wait line at Starbucks in the morning is really long if there is a group in residence. The one restaurant is mediocre with much higher than mediocre pricing. The bar/lounge area is spacious and MUCH...

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Helpful?
Thank Onthefly11
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Onthefly11, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that your enjoyed our shuttle service and found our staff to be very professional and helpful, I will definitely relay the kind words to my team. We hope to have another opportunity to serve you...

Tulsa
Reviewed 2 September 2014

We stayed here last weekend for the Plano soccer tournament. The location was ideal for all involved and was big enough to accommodate both of our teams. The good: The room rate, the beds were comfortable, the buffet for my son was awesome for just $10, and the service was impressive. The Bad: The double beds (not queens) are old...

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Helpful?
Thank PRVistor
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear PRVistor, I appreciate you taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that our location was ideal for your soccer tournament and that you found our beds to be comfortable, enjoyed the buffet and found the service to be impressive, I will most certainly relay your kind...

San Diego, CA USA
Reviewed 2 September 2014

Great location, wonderful staff, excellent breakfast buffet but facility is showing her age. We reported that the toilets were not working well twice with no results. As an Ambassador Club member we received GREAT value.

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Helpful?
Thank Garyp29991
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Garyp29991, I appreciate you taking the time to share your recent experience with us and thank you for being such a loyal customer of our brand. I am happy to hear that you enjoyed our location, breakfast buffet and found our staff to be wonderful, I will most certainly relay your kind words to my team. In regards to...

Chicago, Illinois
Reviewed 27 August 2014

Despite some mediocre reviews, I decided to chance the hotel for a few nights of a business trip. It certainly isn't the worst place I've ever stayed, but I've certainly stayed at much better for less money in bigger cities. That might explain why, when most of the hotels in the area are close to sold out, staying in the...

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Helpful?
1Thank ChiTownLGBTTraveler
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear ChiTownLGBTTraveler, I appreciate you taking the time to provide us with such a detailed overview of your recent stay and I'm sorry to hear that we did not meet your expectations. I'm a bit surprised to hear that you felt the hotel was empty as we are one of Dallas' premier hotels for business travelers and conventions. During your...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: €143 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with a Club Room”
 of 5 bubbles Memphis_11, 18 Jan 2017 | Read review
“High floors are quieter with ballroom parties. You'll also have first access to elevators that fill up quickly on the way down. descending.”
 of 5 bubbles EdH465, 17 Jan 2017 | Read review
“Higher floors away from the elevator and ice machine.”
 of 5 bubbles 362ryanh, 31 Dec 2016 | Read review
“go to crowne or staybridge”
 of 5 bubbles asiarider, 15 Dec 2016 | Read review
“Good luck finding one that someone hasn't smoked in.”
 of 5 bubbles Wavshrdr, 13 Dec 2016 | Read review
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