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InterContinental Dallas

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InterContinental Dallas
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708 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Dallas
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Showing 687: English reviews
Chicago
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 August 2014

Recently stayed at this hotel for an overnight business trip. When I arrived to my non-smoking room, it smelled like stale smoke. I went down to the front desk to inquire whether they allowed smoking. They noted they did not, but were willing to switch my room and have housekeeping come and "freshen" up. When I returned later that night,... More 

Helpful?
Thank chicagomember
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear chicagomember, I appreciate you taking the time to express your concerns regarding your recent visit and I truly wish you would have allowed us to switch your room if you were unsatisfied. I am happy to hear that you found our staff to be friendly and hope you give us another opportunity to better serve you. Sincerely, Stefan Huber... More 

Houston, Texas
1 review
Reviewed 19 August 2014

Not sure what everyone else is complaining about. The place is very nice and the staff was professional. When you first walk in the decor is amazing. They also have starbucks inside the hotel. The beds were super comfortable especially after working on the project we had that week. The hotel bar had good drinks an attentive staff. I did... More 

Helpful?
Thank jeffreytravel1978
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Jeffreytravel1978, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a wonderful overview of your recent stay. I am extremely happy that our decor to be amazing and staff very nice and professional, I will definitely relay the kind words to my team. We look forward... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014 via mobile

1) received a non-smoking room that smelled like cigarettes with air freshener sprayed over. 2) There is a crazy number of conferences resulting in drunken conference-goers loudly wandering the halls looking for their rooms at 1:30am on a work night (yes, conference-go'ers, some of us are at the hotel must sleep so we can work in the morning. 3) The... More 

Helpful?
Thank Brenda B
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear BrendaB14, Thank you for taking the time to express your concerns regarding your recent stay. I am extremely sorry to hear that we did not meet your expectations and that you experienced several issues during your visit. It is our responsibility to make your business trip an enjoyable one and I regret that we failed to do so. Please... More 

Travellers are raving about these Dallas hotels

Atlanta, Georgia, United States
Level Contributor
241 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 18 August 2014 via mobile

The public spaces are very impressive. My room, on the 3rd floor was far from that. The extra door lock was inoperable. The desk lamp had a short in it and blinked whenever turned on. The phone by the bed was broken. The A/C never chilled the room to the set temp. There was a strangers hair in the coffee... More 

Helpful?
Thank Paul K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Paul K, I appreciate you taking the time to express your concerns regarding your recent visit and I am extremely sorry to hear that it wasn't a more pleasant stay. I am happy to hear that you found our public spaces to be impressive and that you received excellent customer service from Joetta, I will most certainly relay your... More 

oklahoma
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 August 2014 via mobile

Needed a last minute place for one night and found a great bargain on Priceline's Express Deals. Have stayed in many Dallas hotels through the years but never this one. My daughter and I were thrilled from the moment we walked in the lobby. It was definitely a welcome sight after traveling all day from the West Coast. The rooms... More 

Helpful?
Thank soonermom
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear soonermom, Thank you so much for taking the time to provide us with such a wonderful overview of your recent visit. I am happy to hear that you enjoyed our hotel design, accommodations and had a restful sleep in our super comfortable beds. We hope to welcome you again in the near future. Sincerely, Stefan Huber General Manager More 

Farmers Branch, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

I will have to say, the hotel staff here were some of the best I have encountered in my years of business travel. I love the convenience of Starbucks being in the hotel and that it is close to several restaurants. The only complaint that I have is that for the Intercontinental brand, the rooms do not seem to be... More 

Helpful?
1 Thank Robert M
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Robert M, Thank you for taking the time to share your recent experience with us. I am extremely happy to hear that you enjoyed our location, Starbucks amenity and found our staff to be some of the best you've encountered, I will definitely relay your kind words to my team. We hope to welcome you again in the near... More 

Ardmore, Oklahoma
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2014 via mobile

Staff was extremely helpful. Interior was beautiful. The view from the room was great. I was not a fan of the locked refrigerator full of overpriced goodies. No refrigerator for personal use. No continental breakfast at this place. The staff is the best attribute of this hotel. It's a toss up as to whether or not I would stay here... More 

Helpful?
2 Thank Kay W
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Kay W, I appreciate you taking the time to share your recent experience with us. I am happy to hear that you enjoyed our interior design and found our staff to be extremely helpful, I will definitely relay your kind words to my team. In regards to a personal refrigerator, please note that we do offer refrigerators to guests... More 

oklahoma
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2014 via mobile

Another good Priceline value - $76 for a very nice hotel. Front desk check- in was kind enough to ask if I wanted high up and close to elevator. Rooms double beds nice business layout. Bathroom clean and very well equipped. Convenient Starbucks in lobby with nice gift stores. Overall very business classy hotel.

Helpful?
Thank tminick
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear tminick, Thank you for taking the time to provide us with a brief overview of your recent stay. I am happy to hear that you enjoyed your stay and we hope to welcome you again in the near future. Sincerely, Stefan Huber General Manager More 

boston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

We just had a conference here a couple of weeks ago , and I would say it is the best hotel that we used by far. Staff is definitely top notch - they attended to my requests and I have to admit, I'm not the easiest person to deal with. Meeting space looks great - love the chandeliers, guest rooms... More 

Helpful?
Thank iluv2travelBoston
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear iluv2travelBoston, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a glowing review. I am happy to hear that you found our staff to be top notch and enjoyed our meeting space, accommodations and lobby bar. We hope to welcome you again in the near future.... More 

St. Petersburg, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

I got bug bites and not only did the day manager; general manager; and head of risk clearly not care at all--I didn't even get the courtesy of them returning my call. I have never been so disappointed in a major chain and I travel a lot. I ended up paying $200 for urgent care and medicines--let alone the cost... More 

Helpful?
2 Thank u10mk71
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear u10mk71, I appreciate you posting this review as this is the first we are hearing about the issue you described. After reading your post, we have done some extensive research, including reviewing all of our internal/external systems and guest call logs that we have recorded, to determine that we had ONE recorded bed bug claim back in April. If... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: €100 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#29 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are more quiet, understanding that this is a also a great conference center”
 of 5 bubbles charlesmK8609DC, 1 Nov 2016 | Read review
“Ask for a high floor near the elevator. It's not noisy at all. Also make a fun special request and see if the staff deliver.”
 of 5 bubbles mattwT3261PH, 7 Oct 2016 | Read review
“keep away from 3rd floor as it has meeting rooms and offices”
 of 5 bubbles canadian175, 27 Sep 2016 | Read review
“Not much nice views any where. We were on 14th floor and it was OK. Pick a high floor and see what you get.”
 of 5 bubbles birdatman, 21 Aug 2016 | Read review
“Rooms are assigned at check in. It's the luck of the draw (or the mood of the desk clerk).”
 of 5 bubbles PatrickErvin, 14 Aug 2016 | Read review
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