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Comfort Suites Smyrna

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130 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Smyrna
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Showing 129: English reviews
Reviewed 25 September 2016 via mobile

My boyfriend and I chose to stay here last minute for a concert in Nashville. The hotel is about 15 minutes from Nashville, so it is perfectly located. There are a bunch of restaurants nearby (Cracker Barrel is right next door). The front desk staff don't have the greatest customer service skills. Most front desk usually say "hello" when you...

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Helpful?
Thank dcj1009
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for staying with us. We are glad that you enjoyed your stay. We will look into further of your concerns about the printer problem and the staff services. We hope that you can give us a try again.

Woodlawn, Illinois
Reviewed 21 September 2016 via mobile

We had an excellent visit, room was excellent and the staff was very helpful. Good hot breakfast to start the day. The hotel was very clean, and well lit in the parking area. We would stay here again.

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Helpful?
Thank Michael P
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thanks for staying with us. We are glad that you enjoyed every facility and amenities that the hotel provides. Hope to see you next time.

Reviewed 14 August 2016 via mobile

My fiancé travels due to work and his company put him in this hotel for 3 weeks. I visited him since I was close to the area, was a nice hotel and very clean I never interacted with the staff so I have no comment on that. My problem was what happened when my fiancé lost his key card to...

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Helpful?
Thank Kirsten F
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

We are so sorry to hear about your loss of possessions. The police detective that came to the hotel to investigate this case found no forced entry to the guest room door. No hinges to the door was found tampered with. Again we apologize for your situation. Nonthless if the hotel find any clues or missing items, we will contact...

Parsons, Kansas
Reviewed 19 July 2016

Are first night had kids playing and so loud after 10:00 pm went to front desk and they told me I would have to deal with it myself. The front desk person was on there personal phone and did not seem want to be bothered.

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Helpful?
Thank lewism223
Comfort Suites S, General Manager at Comfort Suites Smyrna, responded to this review

We are so sorry for the problem. And we will look in to this. Thank you for the feed back.. and you have a wonderful day. Thanks Patricia

Miami, Florida
Reviewed 16 June 2016 via mobile

Overall my experience at Comfort Suites was excellent - in particular the staff were extremely helpful and friendly. The rooms were clean and the bed extremely comfortable. I give 5 stars for this hotel.

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Helpful?
Thank TRANEE B
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you very much for hosting your birthday party at our hotel. We appreciate your business. I am glad that your event was a success at our hotel. Thanks for a positive review. Hope to see you again in future. Patricia Mcqueen Guest Relations Manager

Linn, Missouri
Reviewed 21 May 2016 via mobile

Stopped here after a day of driving and thought the hotel looked new and nice. Area was well lit and appeared to be safe. Rooms were a little pricey for what they are, $139 for a double queen. Front desk staff in both the morning and evening were lacking social skills. Rooms were spacious and clean - didn't hear much...

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Helpful?
Thank Wolfeaj
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you for your review. We sincerely apologize for the front desk staff social skills. We are currently working to replace some staff members. In reference to the breakfast choice, we have implemented Comfort Suites standards. WE hope that you can give us another try.

jones ok.
Reviewed 14 April 2016 via mobile

Not a good stay . Site was impressive on a hill above other establishments. "Back view is trucking warehouse " Keep window closed you won't see it . Thought oh well need a place for the night tired one hour before dark . Again impressive look about the place from three sides . I do appreciate a safe place for...

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Helpful?
Thank ronniem574
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

Tennessee
Reviewed 30 March 2016

Having lived in Smyrna since 2008 I was getting married and choose to spend my last single night here with my best man, place was clean and so was our room, unfortunately we overslept and missed breakfast so can comment but overall the Hotel was clean and tidy, front desk was polite and we encountered no problems with anything

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Helpful?
Thank MEB505
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

We are delilghted that your stay was comfortable. Our beds are very comfy may be the reason you slept over. We also have a very delicious breakfast. We hope next time you visit you get to enjoy our breakfast.

Crestwood, Illinois
Reviewed 25 March 2016

We picked up a roadside coupon for the motel and found it to be a great place to stay at a good price! The room was nicely furnished and beds were comfortable. The pool and hot tub were clean and a perfect temperature. The complimentary breakfast included excellent biscuits and sausage gravy. Kudos to the food attendant. We were sorry...

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Helpful?
Thank CrestwoodChuck
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thanks for a great review. We hope you can come visit again.

Lawrence Ks
Reviewed 17 February 2016

As I expect from a Comfort Suites, the room was spacious, comfortable, and well laid out. I don't know if the walls were thinner or the guests louder, but it was noticeable. We were on the top floor. No outside noise, otherwise. The bathroom was showing signs of needing some work, like grout and needing new paint or wallpaper. Breakfast...

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Helpful?
Thank John K
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms

Additional Information about Comfort Suites Smyrna

Address: 3001 Highwood Blvd, Smyrna, TN 37167
Region: United States > Tennessee > Smyrna
Price Range: €102 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Smyrna 2.5*
Number of rooms: 64
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Also Known As:
Comfort Suites Smyrna Hotel Smyrna
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Smyrna staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the 3rd floor”
 of 5 bubbles wigley4rus, 2 Jan 2017 | Read review
“Quiet away from the highway”
 of 5 bubbles 245patm, 2 Oct 2016 | Read review
“Look for coupons at the Interstate reststops”
 of 5 bubbles CrestwoodChuck, 25 Mar 2016 | Read review
“Go some where else.”
 of 5 bubbles lonniel29, 28 Dec 2015 | Read review
“Go somewhere else.”
 of 5 bubbles evannap2015, 16 Oct 2015 | Read review
5 of 5