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Resort at Governor's Crossing

Traveller (452)
Room & Suite (189)
Pool & Beach (96)
225 Collier Dr, Sevierville, TN 37862-6911 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Fitness centre
3.5 Star accommodation
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2 Dec3 Dec
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,429)
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All reviews full kitchen lazy river bedroom condo pool attendant water slides washer and dryer pool area pigeon forge indoor waterpark fresh towels great for kids living area putt putt all ages sleeper sofa toilet paper family vacation
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1 - 5 of 1,425 reviews
Reviewed yesterday via mobile

We just left today and I have to say the staff was extremely nice and helpful. Ricky and the girl he was working with Saturday night were both some of the best hotel staff members we have dealt with. Our room was, I’m assuming an...More

Thank alishal0426
Reviewed 3 days ago

First impression was just ok as my husband said the check in desk was kinda small and univiting and got backed up quick (5 folks in front of him for a 5pm check in). He overheard the staff tell at least 2 people their rooms...More

Thank Docsbob
Response from TheResort, Manager at Resort at Governor's CrossingResponded 2 days ago

Thank you for taking the time to let us know how your stay was. Please rest assured, we pride ourselves on offering clean and functional rooms along with superior customer service. These issues are most certainly not typical of us here at The Resort. Please...More

Reviewed 2 weeks ago

Let me start by saying the ladies at the front desk were very polite and welcoming. I arrived to check into the hotel on October 14th sometime after lunch. The ladies were very nice and I was optimistic about my stay here. Upon entering the...More

Thank SheaRou
Response from HEATHER C, Manager at Resort at Governor's CrossingResponded 2 weeks ago

We offer a heartfelt apology that this issue happened while on vacation and staying with us. We looking into this situation and agree we wished your first impression was better. We want you to know that you are not overlooked and unimportant , we take...More

Reviewed 3 weeks ago

My family of five which included an 18 month old granddaughter stayed here from Sunday to Sunday and it was one of the best vacations we have been on. It is located off the parkway and close to many shopping locations, restaurants and entertainment venues....More

1  Thank Eddie W
Response from HEATHER C, Manager at Resort at Governor's CrossingResponded 3 weeks ago

Thank you Eddie for staying with us and writing such a great review. Our top priority is to make sure guest and their families enjoy their time with us. We are glad we were quickly able to fix any issues that arose. We are adding...More

Reviewed 5 weeks ago

This was our second stay at this resort, and once again we found it to be clean and comfortable. The two-bedroom, two-bath unit was spacious and well furnished with everything we needed. Everyone we met on the staff—from the front desk to housekeeping to maintenance—was...More

Review collected in partnership with this hotel
1  Thank Maukenites
Response from HEATHER C, Manager at Resort at Governor's CrossingResponded 4 weeks ago

Thank you again for choosing to stay with us for a second stay. We are glad you enjoyed the 2 bedroom condo and we love when our guest feel at home with us. We look forward to seeing you again soon. Heather, Customer Service Agent

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Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Price range
US$89 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Price range
US$89 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Traveller (452)
Room & Suite (189)
Pool & Beach (96)
Dining (1)
Amenities (43)
Outdoor Waterpark (23)
Family and Play Areas (19)
Indoor Pool (12)
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Questions & Answers
Ask a question
3 October 2018|
AnswerShow all 5 answers
Response from HEATHER C | Property representative |
No, wristband needed currently but in 2019 there will be.
3 October 2018|
AnswerShow all 5 answers
Response from alyssaneavitt | Reviewed this property |
Nope, the indoor pool is only accessible from inside the resort and the outdoor pool in the middle of a big semi circle made by the buildings. No wrist bands required.
Matt T
11 August 2018|
AnswerShow all 3 answers
Response from vonfaknam | Reviewed this property |
There are height and weight minimums and I believe suggested maximums posted by the slides. I don't remember what they are though. There are not attendants by the outdoor slide and only at the bottom of the indoor slides
Room Tips
"People were very loud at the pool until at least 11 o’clock every night so if you value your sleep get up..."
10 Oct 2018
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"Request a room with a pool or street view"
28 Sep 2018
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"best view rooms are pool view in building 1. you get a view of the mountains"
16 Sep 2018
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"Ask for room away from construction."
30 Aug 2018
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