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Wilderness at the Smokies Resort

04/06/2017 05/06/2017
1 room 2 adults 0 children
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2,477 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,476: English reviews
Ft Gay, Wv
Reviewed 18 December 2014 via mobile

This place is by far the best waterpark on the planet !! The kids had a blast for their birthday while we was there. Spent 3 nights and loved every minute of it and the best part was only $130 night with 5 waterpark passes cant wait til next year

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Helpful?
Thank Ken14fan
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Ken 14fan, Thank you for taking a few minutes to write us a review! We're so happy that you enjoyed your stay here with us and we welcome you back anytime. This resort is a lot of fun for all ages! See you all soon! Sincerely, Amanda Murphy

Cumming, Georgia
Reviewed 16 December 2014

Took the family for an overnight stay traveling through to Michigan. We loved it, and are excited to return. We were impressed with the room, and enjoyed all that the hotel had to offer. We wished we could stay longer, but unfortunately wedding obligations were calling our name. I do recommend skipping the thirsty miner hotel restaurant and eating elsewhere.

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Helpful?
1Thank Leon S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Leon S., Thanks for taking a few minutes to leave us a review! We're so happy that you enjoyed your stay here with us and we welcome you back anytime. Hopefully next time, you'll have more time to visit. Sincerely, Amanda Murphy

Kingsport, Tennessee
Reviewed 16 December 2014

The room was large, clean, and well-equipped with refrigerator, microwave, and table for eating. The decor was rustic-cabin. Front desk people were efficient and friendly. My husband and I stayed one night for the Santa Hustle Road Race. The packet pick-up was in connected conference center. Everyone was friendly and efficient. The parking was great. I have a new car...

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Helpful?
Thank Zadach
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Zadach, Thank you for taking the time to write us a review. We are pleased to hear that you all enjoyed your time here while participating in the Santa Hustle. What a fun event! We hope to see you back for the next hustle run. Sincerely, Amanda Murphy

Reviewed 10 December 2014

The hotel at this "resort" is very large. I had no idea the size until I got there. Our room was ok, but the furniture was bit run down, with the "leather" worn off the couch. It literally took us almost a good 5 minutes of power walking and if we could time the elevators right to get to the...

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Helpful?
2Thank Ashley E
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Ashley, Thank you so much for submitting your feedback. This is a very large resort you are right, there is a lot of walking to be done here. Because the resort is so large and we have multiple buildings, we do provide an onsite shuttle that continuously makes it way around our resort to keep you out of the...

South Point, Ohio
Reviewed 10 December 2014

We went on Nov. 30th and stayed at the River Lodge. Rooms was nice and the beds was comfortable. Since it was a Sunday/Monday the indoor water park was basically dead. No lines to do anything except the body surfing. It was so nice, kids loved the wave pool. Had one problem and that's why i didn't give it a...

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Helpful?
Thank Aaron F
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Aaron, Thanks so much for taking the time to write us a review. We appreciate your feedback! We are happy to hear that you and your family enjoyed your stay here with us. I do apologize for the charge on your card , after paying cash for your room. Unfortunately, banks do not issue a credit right away, which...

Flatwoods, Kentucky
Reviewed 9 December 2014

The staff was so professional and helpful, always being willing to help. The rooms are very accomodating..especially the suites. It is a very kid friendly resort. We were there for a large event and things were very smooth. Shuttle time was still reasonable. It was a little loud.

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Helpful?
Thank SLRKY1960
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear SLRKY1960, Thank you for taking the time to submit your feedback. We are pleased to hear about your great vacation experience here with us! That's exactly what we strive for. We hope to see you all return very soon. Sincerely, Amanda Murphy

Pocahontas, Arkansas
Reviewed 7 December 2014 via mobile

This is an amazing place to take the kids for a mini vacation! The rooms are excellent, super clean with amazing decor! This makes our third straight year of spending the kid's spring break at this awesome indoor water park!

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Helpful?
Thank Michael M
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Michael M, Thank you for taking the time to write us a review. We are thrilled to hear that you all have so much fun and are repeat guest. That is our goal. We hope to see you all here with us this Spring Break! Sincerely, Amanda Murphy

Athens
Reviewed 5 December 2014 via mobile

We normally stay a wk in our timeshare that's in January but we wanted to take the kids for a nights get away. We booked a bunk bed room. The boys loved them but we were awaken at 5 am with creeking and popping sounds in the wall and ceiling. The bed was even vibrating! I called front desk and...

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Helpful?
Thank Bradboy2014
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Bradboy2014, Thank you for taking the time to write us a review! Our bunk units are fairly popular with the kids, for sure. It is very possible that your room was located very close to the laundry room. I do apologize for any "squeaks" you were hearing. I will definitely have our maintenance staff take a look at our...

Branson, Missouri
Reviewed 3 December 2014

We reserved one of the Presidential Reserve Rooms. It was amazing! We had a private balcony overlooking the golf course. Two full bedrooms and two bathrooms. Full kitchen, living room, and full sized washer and dryer. I know the water park is a big draw, but we didn't visit it. The only thing that I didn't like was the distance...

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Helpful?
Thank Eric S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Eric, Thank you for taking the time to write us a review. We are pleased to hear that you enjoyed your stay here with us! We are looking forward to seeing you and your family back in the near future. Sincerely, Amanda Murphy

Reviewed 3 December 2014

Myself, my husband, our 3 year old boy, and our 4 month old daughter went for a one night stay. We had a blast! We reserved a fireplace suite, and it was perfect. Plenty of room, spacious bedding accommodations, and even a nice size kitchenette. The place was very clean and comfy! We will be going back!

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Helpful?
Thank Jessica B
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Jessica, Thank you for taking the time to submit your feedback. We are all pleased to hear what a wonderful time you and your family had while staying with us. Thank you for the awesome review. We sure hope to see you all back very soon for many more great memories! Sincerely, Amanda Murphy

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
46 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best view is near outside water park”
Y3176AFtinah, 3 May 2017 | Read review
“If you booked at the Stonehill Lodge make sure you go there to check-in instead of the main check-in at River Lodge.”
JBennett82, 26 Apr 2017 | Read review
“Horrible on the first floor!”
  • Hair and dirt from one swip of kitchen floor
  • Months of dirt above dining room table
susanjane1951, 14 Apr 2017 | Read review
“We enjoyed a family room with a queen bed, a bunk with a queen on the bottom, easily sleeps five.”
tzbarker1, 13 Apr 2017 | Read review
“River Lodge side for easy access to indoor waterpark”
Kdrich, 12 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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