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Wilderness at the Smokies Resort

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2,408 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,407: English reviews
Atlanta, Georgia
Reviewed 24 February 2015

I was skeptical of staying here based off the bad reviews but I had a great time. 3 people checking in guests so no wait, clean room, and best thing of all...no waiting for slides so was able to ride each twice. Waiting an hour plus for rides like most amusement parks just kills it for me. Clean facility with...

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5Thank Charles R
Johnson City, Tennessee
Reviewed 23 February 2015 via mobile

Great place we stayed there last night and enjoyed everything. My daughter loved the pool which was very warm and kid friendly. The restaurant was not very good but that was not a huge disappointment as there are many restaurants nearby. Overall we had a great experience

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2Thank Adelynnnbailee
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Adelynnnbailee, Thank you for taking the time to write us a review. We're glad you enjoyed your stay here with us and welcome you back anytime! Sincerely, Amanda Murphy

Advance, North Carolina
Reviewed 23 February 2015

We stayed Feb 20th-22nd. Check in wasn't until 4, but we were able to check in around 2 so we could pick up our complimentary Ripley's Aquarium ticket. The process was easy, and including waiting in line, it took less than 10 minutes. We stayed on the third floor closer to the restaurants and indoor water park. If possible, I...

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3Thank mosercm
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear mosercm, Thank you for taking the time to write us a review! We appreciate all the details you shared. I am happy to inform you that we are working on expanding our wifi for a stronger signal throughout the entire resort. Very pleased to hear you all enjoyed your trip. I do apologize for any foul language you heard...

Knoxville, Tennessee
Reviewed 22 February 2015

The rooms were nice, However we had to wait a while to get the room and the door shut to the other room and we were locked out, but that's the only problems we had.The staff was nice and the water park was fun.

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Thank Rachel S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Rachel S, Thank you for taking the time to write us a review! Glad to hear you all had a good time. We all hope to see you back very soon! Sincerely, Amanda Murphy

Chatsworth
Reviewed 20 February 2015

We had a great stay here.Checkin was fast,room was nicely stocked and clean.Lots of fluffy towels.There is also a 2 eye stove top in the studio rooms that are not listed as the amenities.we had read some bad reviews about the food,but we had to order pizza from one of the snack bars because we were snowed in. It was...

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Thank Cathy H
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Cathy H, Thank you for taking the time to write us a review! We are so pleased to hear that you had a such a good time here with us! We look forward to having the opportunity to serve you all again! Sincerely, Amanda Murphy

Decatur, Georgia
Reviewed 20 February 2015

The place was great. We were supposed to stay here one night on our way up to a cabin we rented. Due to weather conditions we were not able to make it and ended up spending three nights here. The staff is great all the way around. Particularly one of the front desk clerks named Sunshine. She was super informative...

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Thank jeff l
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear jeffl, Thank you for taking the time to write us a review! We are very pleased to hear that you all had a great time here with us! I do apologize that we fell a bit short in the restaurant with the lack of healthier items available for you. We will share you suggestion with our F&B Director. We...

Reviewed 20 February 2015

We recently stayed one night 2/16-2/17. The check in line was really long- about 1-1.5 hours. If you want to start using the water park at 12pm like their website says i recommend getting there around 11am to wait in line. The hotel was 85% full per the front desk and while it was busy it was not overwhelming like...

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Thank Alison P
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Alison P, Thanks so much for taking the time to leave us a review! We're so happy to hear that you had such a great time and even happier that you are planning a return trip! That's what we strive to provide. We looking forward to having you all back! Sincerely, Amanda Murphy

Dallas, Georgia
Reviewed 20 February 2015

Wilderness at the Smokies is a lot of smoke and mirrors. We booked a vacation there using the website on our week off from teaching/work. The resort had a buy two nights get one free special we got. After driving 3 plus hours from Ga. with our two younger children ages 8 and 5, I got in the line to...

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4Thank JHurst2014
Temple, Georgia
Reviewed 20 February 2015 via mobile

We checked in at 7pm, we did not have to wait in line. I heard others state they got there at 2pm and had a 90 minute wait to check in. Room service could not handle the demand. Food took close to 2 hours for delivery. The room was nonsmoking but smelled of stale cigarette smoke. All things considered, the...

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1Thank gbwith10
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear gbwith10, Thanks for taking the time to write us a review! First of all, let me apologize for the smell of cigarette smoke in your room. All of our rooms here at the Wilderness are non-smoking rooms. Unfortunately, some people do not respect that which creates issues for everyone else. We have an ozone procedure that we perform on...

Ocean Springs, Mississippi
Reviewed 19 February 2015

We spent 3 days here with two 11-yr-old boys & it was an ideal place to keep them entertained. The water park is awesome -- especially during icy, snowy weather. There's also an outdoor water park, but it wasn't open in winter. My personal favorite feature was the bar where we could sip delicious drinks while the kids played. We...

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3Thank Susan G
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Susan G, Thank you for taking the time to write us a review! We are so pleased to hear that you all enjoyed your stay! We look forward to having the opportunity to serve you and your family again in the near future! Sincerely, Amanda Muprhy

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: €313 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
41 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Forget it!”
 of 5 bubbles Dan_Judy77, 18 Mar 2017 | Read review
“4th floor for less noise. Many beds, little square footage.”
 of 5 bubbles sarahH3682FX, 16 Mar 2017 | Read review
“Not as kid friendly as it could be!”
 of 5 bubbles drussell, 15 Mar 2017 | Read review
“Check everything out yourself....”
 of 5 bubbles iusvir, 7 Mar 2017 | Read review
“Get a room away from the water park, or on an upper floor, mornings and evenings it sounds like a heard of cattle running by.”
 of 5 bubbles whip177, 28 Feb 2017 | Read review
5 of 5