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Wilderness at the Smokies Resort

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2,465 Reviews from our TripAdvisor Community

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Showing 2,464: English reviews
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Asheville, North Carolina
Reviewed yesterday NEW

I took my family there for a night in mid April and stayed there at their Hotel on property. It is a beautiful first class facility no doubt about it and they have everything you need to be a self contained resort if you don't mind taking a shuttle across the street to one of their water parks and their...

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Helpful?
Thank Terry F
Reviewed 2 days ago NEW

While we were there on our stay for the cheer competition I was very upset with the quality of stone hill lodge. It started with check in and having to call over the clerk to let her know I was there to check in. It wasn't too big of a deal because it was 2 am and I understood she...

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Thank Missy E
Glen Burnie, Maryland
Reviewed 2 days ago NEW

We stayed here for 3 nights for a cheerleading competition. Room was great for the most part. I did not like how there is no sink in the toilet area of the bathroom, as this was difficult to wash hands without waking people in the middle of the night. Other than that we felt the room was a great value...

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Thank JBennett82
Rocky Mount, North Carolina
Reviewed 2 days ago NEW

Took the kids (9 & 2) here on Spring Break and we really enjoyed ourselves!! We had a bunk suite in River Lodge and it was very comfortable and spacious. The hallways are so looong!!! It seems as if you have to walk a half mile or so to get to the attractions. The check-in was quick and easy and...

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Thank Crystal I
Maryville, Tennessee
Reviewed 3 days ago NEWvia mobile

This is our second stay in as many years. We are local (we live about an hour away). After last years trip, our kids asked for a spring trip in lieu of expensive Christmas gifts. The rooms have always been nice and well equipped. There were NO bedbugs. We were warned to inspect our room. I did so before any...

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1Thank Shaun O
Louisville, Kentucky
Reviewed 4 days ago NEWvia mobile

We enjoyed our stay but most of all I want to thank the lost and found. My daughter could not find her phone we hunted everywhere. The lost and found department called me back twice. They double checked the room and were very kind. They assured me they would continue looking. Today they called and located the phone. I feel...

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Thank Stacie820
NC
Reviewed 4 days ago NEW

The room was nice, clean and average. It is not as expensive as Great Wolf Lodge (GWL), but very similar as even the rides pretty much mimic what is available at GWL. While the air in the indoor water park was nice and warm, my girls (12 and 14) didn't enjoy the water park for very long because the water...

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Thank Ilovenc
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that are doing very well. We share all comments with our Directors and Managers who, in...

Reviewed 5 days ago NEWvia mobile

First off I've read some of these negative reviews, someone actually said " I didn't know there was another outdoor water park, someone should of told me". Really ? There are 3 waterparks, 2 outdoor and 1 indoor. STAY AT RIVER LODGE! That's where everything your kid wants to do is located. It houses the indoor water park, the arcade...

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1Thank jamus e
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that are doing very well. We share all comments with our Directors and Managers who, in...

Hendersonville, North Carolina
Reviewed 6 days ago NEWvia mobile

We stayed in a bunk suite in the River Lodge. The room was clean & beds were comfortable. Indoor water park was great - something for everyone. The wave pool is awesome. All of the employees we encountered were friendly.

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2Thank mel19782017
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that are doing very well. We share all comments with our Directors and Managers who, in...

Oak Ridge, Tennessee
Reviewed 6 days ago NEW

We were just here for the day so I won't comment on the rooms. I was pleasantly surprised by the actual waterpark though. It was clean and pleasant and the life guards appeared attentive. It was crowded and noisy but not unbearable. I had dreaded the trip here but I would consider visiting again after this experience.

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1Thank Lisa B
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that are doing very well. We share all comments with our Directors and Managers who, in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: €102 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
43 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you booked at the Stonehill Lodge make sure you go there to check-in instead of the main check-in at River Lodge.”
JBennett82, 26 Apr 2017 | Read review
“Horrible on the first floor!”
  • Hair and dirt from one swip of kitchen floor
  • Months of dirt above dining room table
susanjane1951, 14 Apr 2017 | Read review
“We enjoyed a family room with a queen bed, a bunk with a queen on the bottom, easily sleeps five.”
tzbarker1, 13 Apr 2017 | Read review
“River Lodge side for easy access to indoor waterpark”
Kdrich, 12 Apr 2017 | Read review
“our bunk suite with the balcony was great over looking the ourdoor water park”
oquan123, 11 Apr 2017 | Read review
5 of 5