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Hampton Inn Sevierville

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Traveller (40)
Room & Suite (37)
Pool & Beach (7)
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Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“pigeon forge”(55 reviews)
“indoor pool”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Hampton Inn Sevierville
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Sevierville
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (653)
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653 results
Traveller rating
388
158
61
30
16
Traveller type
Time of year
LanguageEnglish
388
158
61
30
16
Show reviews that mention
All reviewspigeon forgeindoor poolthe breakfast areacomplimentary breakfastthe hotel staffclean roomsgreat place to staybed was comfortableconvention centerthe staff was friendly and helpfulvery nice hoteldesk clerkeasy accesslocation is greatup to datewould definitely stay here againnice room
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1 - 5 of 653 reviews
Reviewed 4 days ago via mobile

A family getaway was just what the doctor ordered. The rooms were nice but a little pricey. Rooms were clean and the housekeeping staff was very accommodating. The breakfast was a little skimpy and only ran from 6am -9am. Must people on vacation like to...More

Thank musicnside
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 3 days ago

Dear Rita, While we appreciate your feedback, I'm not sure if you have the correct hotel. Our hotel does not have rooms that are accessible from the outside, we have interior entrances and we take our guests security seriously. Also, our breakfast is served daily...More

Hotel's Favourite
Reviewed 2 December 2017

ndWe stayed for one night in the Hampton Inn Sevierville at the end of November. We were heading to Pigeon Forge to see the Christmas lights. This hotel is right on the main road going from Sevierville to Pigeon Forge, so it was easy to...More

2  Thank Junusebopp
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 5 December 2017

Dear Junusebopp, We loved having you stay with us to ring in the Christmas season and we're so happy you had a terrific stay in one of our king suites. Thank you for complimenting our newly remodeled rooms and glad our location was perfect for...More

Reviewed 5 days ago

We booked this hotel for one night in order to drive toward the Great Smokey Mountains National Park the next day. The hotel was clean, staff was very friendly (even helped us with better directions than we had), and, of course there is a free...More

Thank JWTSatty
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 4 days ago

Thank you for choosing to stay with us on your visit to the Smokies. I'm thrilled to hear you enjoyed our clean hotel, friendly staff, free breakfast buffet, heated indoor pool and convenient yet quiet location. Hope you will choose us again when you visit...More

Reviewed 1 week ago

Very enjoyable experience mostly because the counter, kitchen and cleaning staff were SO friendly and helpful. That means a great deal to me...especially when I'm staying somewhere for 4 or 5 days on business.More

Review collected in partnership with Hampton
2  Thank jeffreywilliamson
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 1 week ago

Thanks Jeffrey! I'm so glad to hear you had a very enjoyable stay with us. Thank you for acknowledging our wonderful staff and I'm glad we made your stay memorable. I hope you will choose us for all your business lodging needs in the area...More

Reviewed 1 week ago

The accommodations were SO clean & comforable! The staff was accommodating & friendly ..the complimentary breakfast was delicious. I most definitely will make a return stay & recommend it to everyone!More

Review collected in partnership with Hampton
2  Thank nckywilcat
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 1 week ago

I am so thrilled to hear you had a Fabulous stay with us at the Hampton Inn Sevierville. Thank you for complimenting our hotel, staff and breakfast. Your repeat business and recommendation is the biggest compliment, so thank you for recommending us and we look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$100 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$100 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (40)
Room & Suite (37)
Pool & Beach (7)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Wayne H
No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!
31 March 2015|
Answer
Response from GM-HIS | Property representative |
Dear Wayne H, I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn... More
2
Votes
gibbstown
13 February 2015|
AnswerShow all 5 answers
Response from GM-HIS | Property representative |
Dear Gibbstown, As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a... More
0
Votes
Wayne H
Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!
30 December 2014|
Answer
Response from TwigCaldwell | Reviewed this property |
I too got no where with the manager. I feel that we will no longer stay at this establishment. When the manager is on the defense from the start there is something wrong with the system or the manager.
1
Vote
Room Tips
"The rooms are fairly quiet and there was not any loud disturbances"
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"If you don't want to listen to traffic all night stay on the even side rooms"
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"Check out the Moonshine place located behind Pets Smart."
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"ask for a room at the back of the hotel to cut down on traffic noise"
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