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Best Western Plaza Inn

1,945 reviews
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Traveller (336)
Room & Suite (146)
Pool & Beach (53)
Overview
  • Excellent54%
  • Very good33%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“dixie stampede”(184 reviews)
“indoor pool”(182 reviews)
“mountain view”(62 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Plaza Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,945)Write a Review
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1,929 results
Traveller rating
998
640
197
58
36
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998
640
197
58
36
Show reviews that mention
All reviewsdixie stampedeindoor poolmountain viewthe breakfast arearoom was cleanwafflesgreat place to stayprivate balconybiscuits and gravycontinental breakfastwould stay here againhot tubeasy accessfamily vacationenjoyed our stayparking lotvisit pigeon forge
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1 - 5 of 1,929 reviews
Reviewed 1 week ago

The lady at the front desk was awesome. My husband had the flu and she gave us a room next to the indoor pool where my kids just had to walk out of the room. our housekeeper was great and brought us fresh towels every...More

1  Thank shanestafford78
Response from Michael S, General Manager at Best Western Plaza InnResponded 6 days ago

Thanks for all the wonderful praise and comments. I am so glad to see that you had an "awesome" stay with is. This year has been a bad year for the flu. I hope your husband is feeling better. I will pass on all the...More

Hotel's Favourite
Reviewed 7 November 2017

We stayed here for our first stay in Pigeon Forge! It was so clean and the room was HUGE! When we arrived there was a not so friendly clerk that told us our room was being cleaned but when we returned to pick up our...More

1  Thank SouthernWonderlust
Response from Michael S, General Manager at Best Western Plaza InnResponded 15 November 2017

Thanks for the great review. I am glad to hear that you enjoyed your stay with us.

Reviewed 1 week ago

This place is average. We have stayed here twice. The first stay was better than this past stay. Very noisy with the housekeepers pushing carts outside of doors. You can hear doors slamming and people talking through the walls. The laundry room was right next...More

Review collected in partnership with Best Western
1  Thank brandih642
Response from Michael S, General Manager at Best Western Plaza InnResponded 1 week ago

Thanks for the review! So sorry to hear about the bad experience you had with us this time. We have many different room types to choose from. I would advise a room surrounding the indoor pool where you wouldn't have to go outside in the...More

Reviewed 2 weeks ago via mobile

Not recommended. The carpet smelled, I had allergies during my stay. Roaches, and found hairs on the bed underlinings. Had to run to the pharmacy and buy Lysol. I rented 2 adjacent rooms for my family.More

Thank Max T
Response from Michael S, General Manager at Best Western Plaza InnResponded 1 week ago

Thanks for the review! I am sorry to see you had such a negative experience. As you can see from our reviews this is typically not a problem we hear about. I wish you would have relayed your concerns to staff personally. If there was...More

Reviewed 2 weeks ago

Clean and comfortable, bath a little small and dated. Indoor pool was clean but good be a little warmer, spa was nice and hot. Breakfast was good but can get a little tight with all the rooms in this hotel.More

Review collected in partnership with Best Western
Thank J5813OQmarks
Response from Michael S, General Manager at Best Western Plaza InnResponded 1 week ago

Thanks for the review! I'm glad to hear you enjoyed your stay with us. We appreciate your comments and will use this in order to make future stays better. Thanks for choosing Best Western Plaza Inn for accommodations and we look forward to seeing you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Hot Tub
Pool
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$70 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#14 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$70 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#14 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (336)
Room & Suite (146)
Pool & Beach (53)
Dining (6)
Hotel & Grounds (261)
Bathroom (16)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
lakegirl2
3 October 2017|
AnswerShow all 2 answers
Response from Carma A | Reviewed this property |
it will be by then,but the indoor one will be open year round.
1
Vote
Janet P
17 September 2017|
Answer
Response from Fire15 | Reviewed this property |
It is not covered
1
Vote
Edward C
27 August 2017|
AnswerShow all 3 answers
Response from momtonate | Reviewed this property |
If you show your military ID it will work as proof, no need to bring your DD214. We stayed there earlier this month and we used my husband's ID.
0
Votes
Room Tips
"The third floor is quiet"
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"We have stayed on each of the floors and have had no issues with any of them."
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"Top floor is good for seeing Christmas lights."
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"I was on first floor with only a vies of the parking lot 2nd floor would have been preferable"
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