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Smoky Shadows

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479 Reviews from our TripAdvisor Community

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Showing 477: English reviews
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Reviewed 2 days ago NEWvia mobile

I spent 3 nights at this hotel with my husband and two small children (March 17-20) upon arrival the lady at the front desk was very polite , my room smelled great and was very clean ! the Jacuzzi was large with powerful jets! I had one king size bed and a pull out couch (which was brand new!) I...

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2Thank Ashley71092
Reviewed 1 week ago via mobile

They were in the middle of updating the motel when we were there but our room was clean. Bathroom and jacuzzi tub clean and they kept us well stocked with towels, wash clothes, soap, and coffee! Very quite and no one bothered us! It's not a resort but great prices for being so close to Gatlinburg! Would definitely stay again!

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1Thank Tiffani H
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Tiffani H, Thank you so much for choosing Smoky Shadows and for posting this review of your visit. Hopefully our renovations will be complete soon. Every room will have a whirlpool tub and some will have operational fireplaces. We hope you will make us your home when you travel to the Pigeon Forge area. Most sincerely, Smoky Shadows Pigeon...

Reviewed 3 weeks ago via mobile

Luv this place very good place and very close to everything staff is great rooms are amazing the big tub that is in the middle of the room is big enough me and my wife get in it and can enjoy the Jets that ate in the tub

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Thank Robert B
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Robert B You just made our day, we are so glad that you enjoy staying with us when you and your wife need some alone time. Every room has a jacuzzi tub and our conner room have a working fireplace and a jacuzzi tub. Our renovations will be complete very soon so please make us your home when you...

Crandall
Reviewed 13 February 2017 via mobile

We had a very great stay in the king room we stayed in It was very clean and the bed was very soft and comfortable. It had a great view. They are still remodeling but we will visit again. The hotel staff was very friendly.

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Thank Travis M
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Travis M: Thank you for choosing our hotel for your Mini Vacation. We are so glad that we met your expectations and that your patience during our ongoing remodel. We look forward to seeing you again soon. Most Sincerely, Smoky Shadows Pigeon Forge, TN

Reviewed 5 February 2017 via mobile

The service here was horrible! The staff are rude! The room were not clean. The blinds were broke, the heat wouldn't work and the side of the jacuzzi tub was missing and was a hazard. Called down to the office and the receptionists were rude and didn't care! We will never stay at this place again. Called down and asked...

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Thank Anda M
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Anda M Thank you for choosing us for your recent vacation in Pigeon Forge We sincerely apologize that your room was not prepared properly for occupancy. Rest assured your comments have been addressed to avoid the same type incident in the future. Thank you again for your time for choosing our hotel and for posting this review. Most Sincerely,...

Newport, Tennessee
Reviewed 30 January 2017 via mobile

They have NO BREAKFAST WHAT SO EVER, NOT EVEN DONUTS!!! Trip Advisor says Free Breakfast, that is TOTALLY FALSE. I'VE NEVER heard of a motel, that Didn't At Least have donuts. Jacuzzi is Great, But Don't listen to what trip Advisor says

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Thank JARI3815
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear JAR13815 We sincerely apologize for the "free breakfast" that you saw on Tripadvisor. This should have not been on the site. We stopped breakfast during our renovations and took it from all sites. Thank you for letting us know of this glitch so we can make the correction. Again, we apologize for the inconvenience to you. Smoky Shadows Pigeon...

Norfolk
Reviewed 2 January 2017

I found this listing on booking.com with some great reviews and pictures only to arrive with my family and realize that it was not the hotel that we were led to believe that it was. The reception experience was very good and the clerk's ability to communicate cross culturally was excellent. The room itself was also very clean despite having...

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1Thank Revc2
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Revc2 We are sorry that we did not meet your expectations. We do appreciated your very insightful review so we know of your experience. You are right, we are currently renovating the facility, our new owners hope to have this completed very soon and the older part of the building that you mentioned will be torn down. Thank you...

Reviewed 26 December 2016 via mobile

I had read some bad reviews,so I was a little skepital. When we arrived,check-in was fast. Parking is not as bad as other people said.The entrance is dated,and could use some care.The elevator is slow,and could us a little care also. The hallways could use some paint,but all in all are pretty good. The room was huge. It kinda had...

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1Thank Cathylachacha
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Cathylachacha Thank you for your comments on your recent stay at Smoky Shadows. The items you mentioned will be addressed as we continue with our renovations and upgrades, it is a slow but sure process. Your business is also appreciated and we do hope you will visit again when you come to the Pigeon Forge area. Smoky Shadows Pigeon...

Reviewed 19 December 2016 via mobile

When we first saw the hotel from the road we were a little nervous. But... don't be quick to judge. The room was clean and quiet. Everything worked fine and the kids really enjoyed the in-room jacuzzi. The beds were comfortable and we slept just fine. The best amenity is definitely the price. $48.00 a night.... you can't beat that!

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3Thank Paul S
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Paul To exceed your expectations is our goal, we are so glad that we were better than you expected. Our renovations are ongoing and hopefully will be completed by spring. Thank you for choosing our hotel and for posting this review of your visit. Please make us your home when you visit the Pigeon Forge area. Smoky Shadows Pigeon...

Reviewed 9 December 2016

We stayed at Smoky Shadows motel in Pigeon Forge through a deal we got on Hotwire. We weren't sure what to expect with a $35/night and very mixed reviews, but were pleasantly surprised. As with most motels/hotels in the Pigeon Forge/Gatlinburg area, it is dated. You just have to know that going in. Last I heard, this motel was renovating...

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4Thank Heather C
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Heather We are so glad that you were pleasantly surprised with the Smoky Shadows hotel in Pigeon Forge. Yes, we are currently updating our facility and renovations should be complete in 2017. Thank you for choosing our hotel and for recommending this "Hidden Gem" to other travelers. We hope you will make us your home when you come back...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Smoky Shadows

Address: 4215 Parkway, Smoky Shadows Motel And Conference Center, Pigeon Forge, TN 37863-4011
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: €45 - €94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smoky Shadows 2*
Number of rooms: 157
Reservation Options:
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Also Known As:
Smoky Shadows Motel And Hotel Pigeon Forge
Smoky Shadows Hotel
Smokey Shadows Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Smoky Shadows staff and other travellers.
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4 months ago
Clinton, Iowa
over a year ago
hickory
over a year ago

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Questions? Get answers from Smoky Shadows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location if you don't mind a hotel that is a bit rough around the edges. Employees are very nice and do an excellent job.”
 of 5 bubbles Revc2, 2 Jan 2017 | Read review
“Stayed on the 7th floor and loved it. Not sure what the person complaining about the elevator was on about, elevator was fast!”
 of 5 bubbles F558DKheatherc, 9 Dec 2016 | Read review
“Every room has it's own balcony but the rooms on the back of the hotel have a better view.”
 of 5 bubbles 940carlm, 29 Nov 2016 | Read review
“Middle building is best room 472 was good for us.”
 of 5 bubbles royjuju, 27 Oct 2016 | Read review
“Ask for room with a view of the creek.”
 of 5 bubbles RazorbackWARD, 22 Oct 2016 | Read review
5 of 5