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Smoky Shadows

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483 Reviews from our TripAdvisor Community

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Showing 481: English reviews
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Reviewed 4 days ago NEW

Our room was clean but the toilet leaked occasionally, the sink faucet linked all the time. We had an extra blanket, but mother in law was in next room didn't have one so we shared it with her, we did not get a do not disturb sign, the ice machines on most of the floors didn't make ice and were...

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Helpful?
Thank Linda H
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Linda, We apologize that you were assigned rooms that were not prepared properly. As you know we are renovating the entire hotel and it is obvious that these rooms needed more attention. Rest assured we will certainly do all possible to insure this does not happen to other guest. We appreciate your business and hope you will come back...

Tennessee
Reviewed 2 weeks ago

(Trip date- April 1-3). I have stayed at Smoky Shadows for several years. The price was always great so my husband and I could always sneak in a weekend getaway and stay here. The lady at the front desk upon check in was very nice. They are in the process of renovating the entire hotel. The construction was not an...

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Helpful?
Thank TennesseeGirl82
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear TennesseeGirl82. We are so sorry that you experienced problems during your visit. Most of all, we are sorry that you felt that we did not care. Will you please call the hotel (865) 453-7155 and ask for Jessica. We need to know all the details and correct this situation. Again, we are so sorry about this, we appreciate your...

Reviewed 3 weeks ago

My husband and I stayed for two nights. We had a hot tub, king size bed, with a desk, and river view. We couldn't have asked for more a beautiful place to stay. The hotel was in the process of updating but it never bothers us in any way. The only suggestion is that an elevator be added to the...

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Helpful?
Thank Amanda H
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Amanda H, Your comments just had our day. We are so pleased that you have found us to be your home when you travel to Pigeon Forge. We have plans to add another elevator very soon. Thank you so much for your review and most of all, thank you for choosing our hotel. Most sincerely, Smoky Shadows Pigeon Forge,...

Reviewed 3 weeks ago via mobile

Checked in, room was not cleaned. Found a cigar in the pillow case. No table or chairs in the room. One outdoor chair on patio. The blinds were all busted up. Had to take cold showers cause no hot water. The staff were so rude and not accommodating. We asked for towels and the lady said she can't bring towels...

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Helpful?
Thank Marissa R
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Marissa R, We are sorry that you were checked into a room that was not ready to rent. As you can tell, we are renovating and somehow, our housekeeping staff missed your room. We sincerely apologize for this and the inconvenience to you. We will begin offering breakfast when renovations are completed. Most sincerely, Smoky Shadows Pigeon Forge, TN

Reviewed 20 March 2017 via mobile

I spent 3 nights at this hotel with my husband and two small children (March 17-20) upon arrival the lady at the front desk was very polite , my room smelled great and was very clean ! the Jacuzzi was large with powerful jets! I had one king size bed and a pull out couch (which was brand new!) I...

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Helpful?
4Thank Ashley71092
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Ashley 71092, Thank you for sharing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay, you help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Most sincerely, Smoky...

Reviewed 15 March 2017 via mobile

They were in the middle of updating the motel when we were there but our room was clean. Bathroom and jacuzzi tub clean and they kept us well stocked with towels, wash clothes, soap, and coffee! Very quite and no one bothered us! It's not a resort but great prices for being so close to Gatlinburg! Would definitely stay again!

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Helpful?
4Thank Tiffani H
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Tiffani H, Thank you so much for choosing Smoky Shadows and for posting this review of your visit. Hopefully our renovations will be complete soon. Every room will have a whirlpool tub and some will have operational fireplaces. We hope you will make us your home when you travel to the Pigeon Forge area. Most sincerely, Smoky Shadows Pigeon...

Reviewed 26 February 2017 via mobile

Luv this place very good place and very close to everything staff is great rooms are amazing the big tub that is in the middle of the room is big enough me and my wife get in it and can enjoy the Jets that ate in the tub

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3Thank Robert B
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Robert B You just made our day, we are so glad that you enjoy staying with us when you and your wife need some alone time. Every room has a jacuzzi tub and our conner room have a working fireplace and a jacuzzi tub. Our renovations will be complete very soon so please make us your home when you...

Crandall
Reviewed 13 February 2017 via mobile

We had a very great stay in the king room we stayed in It was very clean and the bed was very soft and comfortable. It had a great view. They are still remodeling but we will visit again. The hotel staff was very friendly.

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Helpful?
2Thank Travis M
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Travis M: Thank you for choosing our hotel for your Mini Vacation. We are so glad that we met your expectations and that your patience during our ongoing remodel. We look forward to seeing you again soon. Most Sincerely, Smoky Shadows Pigeon Forge, TN

Reviewed 5 February 2017 via mobile

The service here was horrible! The staff are rude! The room were not clean. The blinds were broke, the heat wouldn't work and the side of the jacuzzi tub was missing and was a hazard. Called down to the office and the receptionists were rude and didn't care! We will never stay at this place again. Called down and asked...

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Helpful?
Thank Anda M
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear Anda M Thank you for choosing us for your recent vacation in Pigeon Forge We sincerely apologize that your room was not prepared properly for occupancy. Rest assured your comments have been addressed to avoid the same type incident in the future. Thank you again for your time for choosing our hotel and for posting this review. Most Sincerely,...

Newport, Tennessee
Reviewed 30 January 2017 via mobile

They have NO BREAKFAST WHAT SO EVER, NOT EVEN DONUTS!!! Trip Advisor says Free Breakfast, that is TOTALLY FALSE. I'VE NEVER heard of a motel, that Didn't At Least have donuts. Jacuzzi is Great, But Don't listen to what trip Advisor says

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Helpful?
Thank JARI3815
Gloria B, Guest Relations Manager at Smoky Shadows, responded to this review

Dear JAR13815 We sincerely apologize for the "free breakfast" that you saw on Tripadvisor. This should have not been on the site. We stopped breakfast during our renovations and took it from all sites. Thank you for letting us know of this glitch so we can make the correction. Again, we apologize for the inconvenience to you. Smoky Shadows Pigeon...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Smoky Shadows

Address: 4215 Parkway, Smoky Shadows Motel And Conference Center, Pigeon Forge, TN 37863-4011
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: €57 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smoky Shadows 2*
Number of rooms: 157
Reservation Options:
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Also Known As:
Smoky Shadows Motel And Hotel Pigeon Forge
Smoky Shadows Hotel
Smokey Shadows Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Smoky Shadows staff and other travellers.
10 questions
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6 months ago
Clinton, Iowa
over a year ago
hickory
over a year ago

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Questions? Get answers from Smoky Shadows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room with river view”
lindahU6791YU, 25 Apr 2017 | Read review
“Ask for a room facing the river. It is nice to set on the balcony and listen to the river.”
TennesseeGirl82, 11 Apr 2017 | Read review
“Riverview rooms are beautiful”
  • desk with USB outlets
  • Fireplace, hot tub, and dining table
  • Couch and King bed
amandahB8307TM, 8 Apr 2017 | Read review
“Great location if you don't mind a hotel that is a bit rough around the edges. Employees are very nice and do an excellent job.”
Revc2, 2 Jan 2017 | Read review
“Stayed on the 7th floor and loved it. Not sure what the person complaining about the elevator was on about, elevator was fast!”
F558DKheatherc, 9 Dec 2016 | Read review
5 of 5