We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Let me preface this review by noting we have stayed here multiple times in the past. We've had small issues before but nothing major. This stay, however, presented more problems than in the past. To begin with, the front desk staff had to be some...More
Thank Allison S
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 6 days ago
We're sorry to hear that you weren't fully satisfied, Allison. We do have many return guests like yourself and highly value that business. We have many staff at the front desk who love working with each other and with the customers (especially, the repeats), so...More
My husband and our 2 kids, ages 17 and 12, stayed at spirit of the smokies from June 4-June 7. We had a 2 queen room facing the front of the hotel. Unfortunately our balcony was part of the overhang for the entrance so we...More
1 Thank erin7logan2
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 1 week ago
Thank you for your feedback, Erin & Logan. We will certainly pass it along.
The room smelled of musty mold as soon as we walked in. Air conditioner was leaking reported the problem before we left for the day and came back to an even bigger wet spot on the carpet. Couldn’t give us a different room and didn’t...More
3 Thank Laurie S
Response from SmokiesLodge, Front Office Manager at Spirit of the Smokies Condo LodgeResponded 3 weeks ago
We are VERY sorry to hear that you had an issue with your stay... we strive to resolve ANY issue immediately for our guests. We do see that you were monetarily discounted, though that is not a resolution sufficient enough for us. We have just...More
When we checked in they had all the paperwork wrong was charging our room to someone else. When we got to the room the floor was stained , Black mold in the corners Something had stained the window where you couldn't see out. We talked...More
Thank Joseph P
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 2 weeks ago
First, you booked through booking.com, which means you are the only one who inputted the name for the booker and the name for the reservation. The "someone else" is the other person in the party whose name you put the reservation under! You are the...More
Don’t fall for the newly renovated rooms statement on the website. Our room had faded comforters, worn chair, stained carpet and what looked to be mold in the closet. Not to mention the dust bunnies near the door. Very disappointing.
1 Thank blessed2bafarmer
Response from SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo LodgeResponded 4 weeks ago
We are very sorry to hear that you did not enjoy your stay with us. We are committed to an excellent standard of cleanliness and our head of housekeeping endeavors to ensure this standard is always met.
Response from SmokiesLodge | Property representative |
Our rooms have been certified as condos, but they are sold separately like hotel rooms, though we do have adjoining doors, so that you could build up to a two or three bedroom unit. A 3 bedroom unit would be a Single King... More
Our rooms have been certified as condos, but they are sold separately like hotel rooms, though we do have adjoining doors, so that you could build up to a two or three bedroom unit. A 3 bedroom unit would be a Single King with a Jacuzzi and private balcony connected to a Single Queen with a kitchen, fireplace, dining table and twin sleeper sofa and then connected to a Double Queen room with private balcony. Hope that helps!