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SpringHill Suites Pigeon Forge

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SpringHill Suites Pigeon Forge
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735 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Tennessee
Reviewed 4 weeks ago

While in this area on business, I had the opportunity to stay at this location. I had stayed at another Marriott location several days prior and was not happy with the staff's handling of a situation in the hotel. Was very glad that one didn't work out as it forced me to find another hotel in Pigeon Forge. This property...

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Helpful?
Thank Mark M
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Mark M, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. We are pleased you enjoyed your stay and look forward to your return on your next visit.

Brunswick, Georgia
Reviewed 16 January 2017 via mobile

It was a quick over night, but good!! Night auditor was nice! Room was clean and I saw the nice slide, wish I had time to use it. Only negative is that my room was next to the breakfast prep room. I am a heavy sleeper, but the noise from cabinets, drawers, etc could be clearly heard and woke me...

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Helpful?
Thank Elcaleno
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Elcaleno, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. We are pleased you enjoyed your stay, and I apologize that you were woken up. We have spoken with the proper teams and can assure you they are working to reduce the noise.

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 12 January 2017 via mobile

We had a 2-queen suite. Much smaller than appears in photos. Beds and pillows were incredibly comfortable. Bathroom was large with sink and counter separate. A hair dryer was provided. Despite advertising "kitchenette", it has only a small sink atop a small fridge (no freezer) and small microwave. There was a one cup coffee maker. No utensils except 2 "picnic...

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Helpful?
Thank A TripAdvisor Member
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge. We appreciate your feedback, and will discuss your recent concerns with our team. Thank you again for your review, and we look forward to welcoming you back on your next visit to Pigeon Forge.

Reviewed 8 January 2017

We stayed here in December and booked a suite. The suite was really small. Some of the standard Marriott rooms we stayed in were way more spacious than what they called a suite her. The hotel was overpriced for the space they offered. It was clean but cramped. The staff was not very friendly and looked uncomfortable dealing with visitors...

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Helpful?
Thank shalmathews
David D, General Manager at SpringHill Suites Pigeon Forge, responded to this review

Thank you for sharing your recent visit to the SpringHill Suites in Pigeon Forge. Your comments are very important to us as we work to continuously improve on our hotel products and service. Please accept our sincere apologies for the size of your guestroom suite not meeting your expectations and for the indifferent service mentioned in your survey. Your comments...

Reviewed 8 January 2017 via mobile

Really like this hotel nothing queen good customer service very knowledgeable about the area good breakfast Nice outside hot tub in the heart of all the action located in real close down all your main attractions

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1Thank Jeffrey W
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Jeffrey W, Thank you for your review of our beautiful Springhill Suites in Pigeon Forge, Tennessee. We are please you were able to enjoy one of our many amenities that we have to offer. Our team, strives to provide clean and comfortable suites, healthy breakfast, and friendly service. Thank you again for your review!

Reviewed 27 December 2016 via mobile

This is a nice place to stay, right off the main strip of Pigeon Forge. It's right in the middle of the Christmas area and a block from the Island. The hotel is clean, modern and has a pretty good breakfast. My only complaint about our stay was how bad the internet was. It was sluggish when I was on...

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Helpful?
1Thank Matthew H
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Matthew H, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. We are glad you enjoyed your stay and apologize for your issues with the internet. Thank you again for taking the time in writing this review.

Reviewed 21 December 2016 via mobile

I've stayed at this place several times over the years. Always great service, clean and comfortable rooms. Sleep better in their beds than I do at my own home. Rates are very reasonable. Highly recommend for families and business both. Awesome place and conveniently located.

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Helpful?
Thank Blessed5402
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Blessed5402, Thank you for your review of our beautiful Springhill Suites in Pigeon Forge, Tennessee. We appreciate your recommendation and are pleased your stay was to your standards. Thank you again for your review.

Reviewed 21 December 2016

Disclosure: A family member works for Marriott. This was a beautiful hotel. They designed it to fit in with the mountain TN look. The breakfasts are great for a family about to spend the day in Dollywood. Rooms have space. Indoor and outdoor pool. Hot tub is outside and can be used year round. The hotel is just a few...

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Helpful?
Thank Jack L
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear Jack L, Thank you for your review of our beautiful Springhill Suites in Pigeon Forge, Tennessee. Our team works diligently to ensure every guest has impeccable accommodations, large healthy breakfast and friendly service with a smile. Thank you again for your review!

Duncan, South Carolina
Reviewed 20 December 2016 via mobile

This Marriott is clean and comfortable, but the reason I gave it an "excellent" review is the service. Every staff member we encountered was very friendly. The gentleman that helped with breakfast/lobby area was especially hospitable --going out of his way to accommodate us. (I wish I has taken note of his name. ) This is our 2nd time staying...

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Helpful?
Thank KaraMarieG
Cheyenne G, Front Office Manager at SpringHill Suites Pigeon Forge, responded to this review

Dear KaraMarieG, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. We are pleased you enjoyed your stay, and I will definitely be sharing you kind comments with our team. Thank you for your review and we look forward to your return visit.

Huntsville, Alabama
Reviewed 30 November 2016

We were on the fifth floor in one of the smallest rooms. The first day they did not have maid service except for those who had requested it. Since I had arrived late the evening before, I was not aware that I needed to request service. The third day I had to request maid service and then found that my...

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Helpful?
2Thank Penny M
David D, General Manager at SpringHill Suites Pigeon Forge, responded to this review

Thank you for your review concerning your recent stay at the SpringHill Suites in Pigeon Forge, Tennessee. Your comments have been reviewed and addressed with our team and we send our sincere apologies for not meeting your, or our, expectations during your visit with us. Our goal is to provide the very best product and customer service to each and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 

Additional Information about SpringHill Suites Pigeon Forge

Address: 120 Christmas Tree Ln, Pigeon Forge, TN 37863-3365
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: €91 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Pigeon Forge 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Marriott so you can book your SpringHill Suites Pigeon Forge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Pigeon Forge staff and other travellers.
12 questions
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Coastal South Carolina, South Carolina
Boaz, Alabama
over a year ago
Melbourne, Florida
over a year ago

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Questions? Get answers from SpringHill Suites Pigeon Forge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would not recommend the 2 queen /sofa bed family suite. It was tiny”
 of 5 bubbles shalmathews, 8 Jan 2017 | Read review
“Stayed on the first floor which was quiet and convenient to parking, breakfast and pools.”
 of 5 bubbles mc10ac, 17 Nov 2016 | Read review
“Rooms on the east side face a green area and were very quiet.”
 of 5 bubbles 714bonnies, 15 Oct 2016 | Read review
“We stayed on ththe first floor”
 of 5 bubbles writingracin, 25 Sep 2016 | Read review
“rooms a little further away from the elevator lobby are quieter”
 of 5 bubbles 724greggp, 11 Sep 2016 | Read review
5 of 5