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Sheraton Nashville Downtown Hotel

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#30 of 156 Hotels in Nashville
Certificate of Excellence
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Sheraton Nashville Downtown Hotel
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1,079 Reviews from our TripAdvisor Community

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Showing 1,053: English reviews
Pigeon Forge
Reviewed 1 week ago via mobile

Our family of 4 stayed here for two nights. There is an indoor heated pool that my little boys enjoyed. The breakfast buffet was delicious and had fresh fruit, pastries, oatmeal, yogurt, made to order eggs, meat, and biscuits and gravy and cost about $65 for our family. They also had Krispy Kreme donuts out in the lobby with fresh...

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Helpful?
Thank Rhonda C
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Rhonda C, We are more than thrilled by your review of your recent stay with us at The Sheraton Nashville Downtown! It is truly wonderful to hear that you and your family enjoyed your time and had the chance to also enjoy the additional outlets available on property such as our Bar and Lounge and breakfast restaurant! We look...

Raleigh, North Carolina
Reviewed 2 weeks ago

Nice hotel for a business trip. Nice big room and bathroom, easy checkin, bar in lobby, nice VIP lounge, big fitness center, walking distance to many restaurants and downtown Nashville scene, close to airport. But...no quick coffee in the lobby in the morning?? Went looking for coffee first morning...only option was $4 coffee in sit-down breakfast restaurant. Ended up walking...

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Helpful?
Thank Tracy S
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Tracy S, We greatly appreciate you taking the time to review your most recent stay with us at The Sheraton Nashville Downtown. We are pleased to hear you enjoyed our newly renovated property and its additional amenities within. We truly thank you for your feedback and hope that we may have the chance to welcome you back in the...

Atlanta, Georgia, United States
Reviewed 2 weeks ago

The Sheraton has an excellent location for a walking tour of the entire downtown area. Please, bring your walking shoes and be prepared for any weather changes because you will want to cover some miles to uncover all that Nashville has to offer. The lobby is spectacular. Rooms were fun and our 17th floor window gave a spectacular view of...

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Helpful?
Thank Greg P
San Jose, California
Reviewed 2 weeks ago

I'm a regular at Sheraton's and this one has a good downtown location, it's attractive lobby and clean cut rooms suggest a very positive potential experience. But then managements sets in.....and boy are they lacking that at this Sheraton! Breakfast buffet offers soggy scrambled eggs and plenty of fat & dairy options, but little to no vegetables. Rooms are clean...

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Helpful?
Thank mitchell_cutler
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear mitchell_cutler, We appreciate you taking the time to review your recent stay with us at The Sheraton Nasvhille Downtown. Although we are pleased to hear that you enjoyed our newly renovated property, we are displeased to learn about the items of your stay that did not meet expectation in regards to your breakfast as well as your front desk...

Pleasant Prairie, Wisconsin
Reviewed 2 weeks ago

We had a great stay at the Sheraton Nashville Downtown hotel in late October. It started with the fantastic staff when we checked in. We were early but they made an extra effort to get us a room in as short of time as possible. The room was very comfortable and had everything we needed / wanted. All the hotel...

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Helpful?
Thank hoffmcm
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear hoffmcm, We could not be more thrilled by your review and specifically your experience you had during check in. We love to hear that our associates are welcoming and hospitable! We are also pleased to learn that you had the chance to use our on property shuttle service! We thank you for your review and hope to see you...

Chicago, Illinois
Reviewed 2 weeks ago

Very comfortable and has a cool modern feel to it! The staff is extremely nice to us and very accommodating! Everyone smiles and pets our dog Louie. They are dog friendly here and that's a huge plus for us. It's a fun hotel, very clean and close to the strip of fun bars and great restaurants. We will definitely come...

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Helpful?
Thank 651catem
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear 651catem, It so truly wonderful to hear that our associates were nothing but friendly and hospitable throughout your stay and welcoming to your dog Louie. We are also pleased to know that you enjoyed our newly renovated property and all of its modern decor. We thank you for choosing The Sheraton Nashville Downtown and look forward to welcoming you...

Indiana
Reviewed 2 weeks ago

We spent a quick weekend here in mid-November, and the highest praise I can give is, we'll be back! The hotel is very nice-- clean, well-maintained, the staff was welcoming -- but the location is everything. You're a 5-minute walk from Puckett's, and ten to all the madness of lower Broadway. Food service and bar were good, but if you're...

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Helpful?
Thank cbl60
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear cbl60, We are so thrilled to hear that you will be seeing us again! It is truly wonderful to know that you not only enjoyed our newly renovated property but also its location to all of the nearby attractions! We look forward to welcoming you back once more! Sincerely, Dan Deaver Hotel Manager

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

My husband and I went to this hotel for a conference, and stayed there 5 nights. Service in this hotel is very bad. On the first night, the room was very cold, and we called the reception to ask for blankets and said that it was urgent because we had to wake up very early (5AM). Because it took hours...

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Helpful?
Thank Cigdem Gizem P
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Cigdem Gizem P, On behalf of my team at the award winning Sheraton Nashville Downtown, I would like to thank you for your time and review of your experience. While I am pleased to read that you enjoyed our shuttle service, I am puzzled to read your other comments regarding our service. This is quite alarming and indeed regrettable...

Milwaukee, Wisconsin
Reviewed 3 weeks ago

Nice, clean hotel. A few blocks away from Broadway, which will make this a quiet hotel too. They have a shuttle that will take you to/fro short distances, if you don't want to walk. Open atrium style hotel, but room was quiet and nice. What you would expect from Sheraton. Nice beds, room pretty dark too. Nice lobby, easy check-in....

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Helpful?
Thank abmilw
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear abmilw, We greatly appreciate your review of your most recent stay with us at The Sheraton Nashville Downtown. We are pleased to hear that you enjoyed our property and its newly renovated guest rooms. We do sincerely apologize for the disturbance you experienced during your stay in regards to our property's most current beautification and the lack of communication....

DANDRIDGE
Reviewed 3 weeks ago via mobile

Comfortable and spacious suites. Friendly and helpful staff. Conveniently located to downtown attractions be foot. Had been a while since I last stayed here but glad I did again. Will be staying again next month, while in town for business too.

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Helpful?
Thank bfain
Dan_Deaver, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear bfain, We are thrilled by your review and so very pleased to learn that you enjoyed your stay with us as well as our newly renovated guest rooms. We are thrilled to hear that we will be welcoming you back within the month! Sincerely, Dan Deaver Hotel Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 

Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219-1706
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: €222 - €481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Odigeo and Jetsetter so you can book your Sheraton Nashville Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#10 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Nashville Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Nashville Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Thought not having a refrigerator was odd for the room. Would have been nice with dinner leftovers. Was told there was a fee per night for one, which I thought was poor. Lots of fees taxed on to stay for no reason.”
 of 5 bubbles trod002, 3 Dec 2016 | Read review
“High floor not necessarily best because elevators are jam packed, super slow in rush hour, and not all working.”
 of 5 bubbles tracys364, 25 Nov 2016 | Read review
“High floor will give the best views in any direction. Plus, you get the added benefit of the glass elevators in the open lobby.”
 of 5 bubbles GregP325, 23 Nov 2016 | Read review
“Nice views on higher floors.”
 of 5 bubbles cbl60, 21 Nov 2016 | Read review
“Starwood Guest Floors are lovely and renovated. Not sure if the renovation is hotel-wide.”
 of 5 bubbles TravelfromNYC, 16 Nov 2016 | Read review
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