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Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)

189 reviews
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Traveller (43)
Room & Suite (33)
Dining (7)
Overview
  • Excellent20%
  • Very good30%
  • Average25%
  • Poor14%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)Write a Review
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All reviewsshort cabwaffle house across the streetpancake machineroll in showerweight roomfree breakfaststaying downtownthe breakfast areaking suiteoutdoor poolup to dateclean roomsdowntown hotelbroadway streetinterstateplatinumuber
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1 - 5 of 186 reviews
Reviewed 1 week ago

It doesn't get much worse than this. Bugs (one giant one) in my bathroom... Nobody would do anything even after I called the front desk. I guess it's a common occurrence at this horrible hotel. Breakfast staff could care less. It's just a horrible hotel.More

Thank Jeff B
Response from Allyson T, Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)Responded 1 week ago

We would like to sincerely apologize for this previous stay. We are truly sorry about this experience you had previously encountered. We wanted to reach out to inform you that we do care about this situation. We have taken the necessary actions to get this...More

Hotel's Favourite
Reviewed 26 November 2017

We stayed here for one night after exploring downtown Nashville. Keith checked us in and he was so very kind and helpful. He welcome us in at Platinum members and said if we needed anything at all, to let him know. The room was in...More

Thank Jon W
Reviewed 3 weeks ago via mobile

We stayed at this hotel due to trusting the Holiday Inn Express name and trusting the franchise, but this was a real disappointment. It was very dated, dirty and worn. It has a tiny elevator that is really beat up and slow! Bathroom was dirty...More

Thank kholder1024
Response from Allyson T, General Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)Responded 2 weeks ago

Good afternoon, We are terribly sorry that this experience was not the best. We do try our very best to ensure that guests stay with us and depart happy. We hope that this previous stay has not discourage you from trusting other IHG properties. We...More

Reviewed 28 November 2017 via mobile

Great customer service, literally if they worked here and was up front during my check-in, they spoke to me. Plus an upgrade to a suite. If you are traveling for anything on a budget this is work looking at.

Thank Nick T
Reviewed 9 November 2017 via mobile

Made a res on Nov 1 for Nov 7 one nite stay. Arrived by air from Dallas at 1030 PM. Arrived at hotel around 11 PM to find they'd given my room away at 530 PM!!!! And the cc had already been charged!!! Then they...More

Thank JANN A
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Dry Cleaning
Laundry Service
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$144 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$144 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (43)
Room & Suite (33)
Dining (7)
Pool & Beach (2)
Questions & Answers
Ask a question
Herb007
27 November 2015|
AnswerShow all 3 answers
Response from hexsnash2 | Property representative |
Hi~ I am so sorry - but our pool is not heated. We have an outdoor pool and it is now closed for the season until Memorial Day weekend.
0
Votes
trendi3
17 May 2015|
Answer
Response from Allyson T | Property representative |
Good Afternoon Trendi3, We are looking to have the renovation done in June. We are getting our new furniture delivery this week and next. It is 8 to 10 minutes to get from our hotel to downtown. Please let me know if you... More
0
Votes
Room Tips
"They are all very good, no road noise at all!"
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"Rooms on the backside would be quieter. Rooms up front face the highway and a busy road."
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"Rooms at the back are quieter but front rooms are good too."
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"ask for top floor....really quiet"
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