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Extended Stay America - Nashville - Vanderbilt

207 reviews
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Traveller (32)
Room & Suite (20)
Dining (2)
Overview
  • Excellent14%
  • Very good19%
  • Average31%
  • Poor18%
  • Terrible18%
Travellers talk about
“room was clean”(24 reviews)
“muesli bars”(2 reviews)
“west end ave”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Nashville - Vanderbilt
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Reviews (207)Write a Review
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All reviewsroom was cleanmuesli barswest end avesmall microwavevanderbilt hospitalhardwood floorsstraight shotuber ridesstaff was friendly and accommodatingdiscounted ratewould stay againworked finenew carpetwithin walking distanceenjoyed my stayshower headdesk clerk
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1 - 5 of 200 reviews
Reviewed 1 week ago

This location is easy to get to. The staff is welcoming and friendly. Awesome all around. The rooms are clean. Staff help you with anything you need. Easy to get to shopping and walking distance from Central park.More

Review collected in partnership with Extended Stay
Thank ambrah2018
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 1 week ago

Ambrah, thank you for your wonderful review of Extended Stay America. We are delighted to read you liked our convenient location and courteous service as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see...More

Hotel's Favourite
Reviewed 15 October 2017 via mobile

This hotel is 3 miles from downtown Nashville which was fine as my hubby & I use Uber always on vacation & we trust it. Danielle at the front desk is professional, educated and incredibly wise. Her laughter, kindness and conversations that my husband &...More

Thank Jennifer H
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 16 October 2017

Jennifer, thank you for sharing a wonderful review of your visit to Extended Stay America. We are thrilled to read that you loved our convenient location, breakfast offerings and courteous associates. We will be sure to share your compliments with our team, especially with Danielle,...More

Reviewed 7 December 2017

See my comments. Poor sleep environment due to malfunctioning heater.Unsafe parking area.Non guests should not be allowed to loiter around the hotel. Front office staff was very professional.Thank youMore

Review collected in partnership with Extended Stay
Thank Toney H
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 8 December 2017

Thank you for your review. Although you liked the service provided by our Front Desk associates, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and...More

Reviewed 6 December 2017 via mobile

I was in town on business and this hotel was booked for me. The sheets on the bed were dirty and there was hair all over that did not belong to me. I immediately left and booked elsewhere. I gave an extra star because the...More

Thank Angela B
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 7 December 2017

Angela, we appreciate you for taking the time to leave your review. We sincerely apologize for the cleanliness issue you encountered in your room. Your feedback is important that's why it has been discussed with our housekeeping team for review and action. Counting on your...More

Reviewed 6 December 2017

1. Hire a head housekeeper. There is no excuse for fingerprints on the elevator doors, little messes in the hall way, grub around door handles in the rooms, sink not properly cleaned, hair in shower stall. Poor cleaning, zero follow up. Not to say the...More

Thank RESK2013
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 7 December 2017

Thank you for being our guest. We are sorry you didn’t like our hotel policies and regret the inconvenience it caused. Also, we apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$114 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$114 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (20)
Dining (2)
Hotel & Grounds (21)
Bathroom (4)
Questions & Answers
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Walter B
25 July 2016|
AnswerShow all 3 answers
Response from Henchelson | Reviewed this property |
No. Apart from your room there's not much in the way of customer facilities.
0
Votes
joeduhclown
16 November 2015|
AnswerShow all 4 answers
Response from RobinR699 | Reviewed this property |
Don't think so, it was pretty basic. We drove in.
0
Votes
Room Tips
"There are no places that serve breakfast near here, so be sure to stock up before you check in. There is a..."
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"Don't stay here"
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"We were told all rooms are similar. Oh dear."
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"Choose a room the does not face the busy street"
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