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Sheraton Music City Hotel

Booking.comUS$135*
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#49 of 154 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Music City Hotel
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1,620 Reviews from our TripAdvisor Community

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Showing 1,602: English reviews
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Richmond, Canada
Reviewed 4 days ago NEW

My husband and I stayed here for 5 nights and do not have one single complaint. From our shuttle pick up at the airport to the shuttle drop off everything was perfect. Our room was clean and spacious and the bed was comfortable and there was complimentary coffee in the lobby each morning - what more can you ask for?...

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Helpful?
Thank pinkkfrogzz
Reviewed 2 weeks ago via mobile

I have always stayed at Sheraton Music City before I fly out of Nashville Airport. Will never again, have never been treated so poorly by the manager, Megan. Hotel shuttle was 50 minutes late picking us up. Megan said sorry about that, I can help you out, but when we finally got to hotel and she saw we booked thru...

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Helpful?
4Thank Amycoln
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

Amycoln- Thank you for your feedback regarding the shuttle delay and a member of our team. We will meet with her to discuss the interaction which took place and address it appropriately. The current hotel policy is that guest are allowed to use the complimentary parking for the times they are a registered guest. The Nashville International Airport offers an...

Reviewed 2 weeks ago via mobile

The hotel is only a ten minute ride from the airport and offers a free shuttle. Just call when you arrive and the shuttle should arrive in about ten minutes. The hotel lobby was very welcoming and the lobby area was very nice and spacious. Note this hotel is not downtown Nashville if that is what you are looking for....

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Helpful?
Thank JonnyBlaze777
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

JonnyBlaze777 First allow me to thank you for being a loyal member. The detail in your review is impressive and very informative for ourselves and future guests. We are happy to hear you enjoyed your stay and be assured that the club lounge is being addressed this year with new and exciting enhancements. We appreciate you staying with us and...

Mount Pleasant, South Carolina
Reviewed 2 weeks ago via mobile

Business trip with conference room. No av equipment as requested. Nonfunctional a/c. Zero mgt help to address deficiencies. Then see pic of comforters tonight from bed(s). Yes both beds apparently mold infested. Beware. Corp Mgt will be hearing from My Attorney.

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Helpful?
Thank coltpeyt
Management response:

Thank you for taking the time to review. We regret that after multiple attempts to personally contact you, we were unable to connect. What you're seeing in your photo is the light you're holding underneath the bedding casting shadows on the feathers as they gather within the comforter's box stitching. To help you rest easy, we have delivered brand new...

Reviewed 2 weeks ago

Its located close to the airport and close to many places in Nashville. Very easy check-in and upgrade as I have arrived late. Very clean rooms and neat hotel. The breakfast was okay and the staff were friendly.

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Helpful?
Thank Omeriano
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

Omeriano It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team. We were very glad you enjoyed your room and our hard-working staff. Thank you for taking the time to share your “perfect stay” with us and we hope to see you again in the very near future.

Chesterfield, MO, United States
Reviewed 2 weeks ago

I normally do not write reviews however after my stay at the Sheraton Music City Hotel I felt compelled to tell others of my experience. 1. The grounds: pulling up to the hotel the grounds and landscaping are beautiful 2. Main lobby: Old and dated however has character. The smell of "old" is attempted to be covered up by the...

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Helpful?
1Thank donaldd744
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

donaldd744- We appreciate you taking the time to share your feedback and please accept my sincere apology for our team not meeting your expectations. We will be discussing with our housekeeping team the items you mentioned so we may address them moving forward. Yes, we are renovating the hotel which will address the majority of your comments. Being on 23...

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

This is not a good hotel. It was too crowded, given the service they provide, it was too expensive, too. They $25 for parking for each day. It does not have good facilities. As a result, I don't recommend it.

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Thank Cigdem Gizem P
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

Cigdem Gizem P- We appreciate you choosing to share your feedback on TripAdvisor. We believe you may have the wrong hotel as the Sheraton Music City Hotel does not charge for parking. However, there are other Sheratons in Nashville! Next time your travels bring you back to Nashville we would enjoy having you stay with us!

Flowood, Mississippi
Reviewed 2 weeks ago via mobile

I spent a delightful evening here while in Nashville recently, and ate at the Veranda. I was served by a terrific young lady, Ashli, who absolutely nailed it! Although she had quite a few customers, one would never know. She made wonderful suggestions, kept my water glass full (no easy task), and could not have been more attuned to my...

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Helpful?
Thank jtall205
Joe M, Guest Relations Manager at Sheraton Music City Hotel, responded to this review

jtall205- Thank you for choosing to stay with us and share such positive feedback. We will make sure Ashli received proper accolades for such wonderful service. We hope to have you visit us again in the near future.

Tulsa, Oklahoma
Reviewed 3 weeks ago via mobile

This was my second visit to this hotel. The restaurant is so-so and the hours aren't all that convenient. If the restaurant is closed, you can still order from the bar. And vice versa. The rooms are clean but a little dated. Fridges in the room would be nice. Some of the outlets in the conference area don't work and...

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Helpful?
Thank Leigh M
Joe M, Director of Sales at Sheraton Music City Hotel, responded to this review

Leigh M Thank you for your comments and patronage of our hotel. You are correct we are in the process of a full renovation and hope all of our past and future guest will come to enjoy our enhanced look and feel. We welcome you back and would enjoy hearing what you think!

Reviewed 3 weeks ago

We have stayed here on several trips to Nashville. We really like it here. If you stay, make sure to ask for an inside room because the outside are very loud because of the interstate noise. Clean, comfortable beds.

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Helpful?
Thank Kimberly C

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Music City Hotel

Address: 777 McGavock Pike, Nashville, TN 37214
Region: United States > Tennessee > Davidson County > Nashville
Price Range: €140 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#5 Spa Hotel in Nashville
#7 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Music City Hotel staff and other travellers.
29 questions
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Questions? Get answers from Sheraton Music City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Classic Room”
Omeriano, 11 Apr 2017 | Read review
“Ask for inside room.”
kimberlycA4266FZ, 31 Mar 2017 | Read review
“If you ask Access to club lounge sometimes they grant it regardless if you are fidelity member with high profile or not”
omarm366, 30 Mar 2017 | Read review
“Second floor has the Club Lounge.”
bowmanh, 29 Mar 2017 | Read review
“Try to get upgrade to a suite”
  • How we were greeted before entering our upgraded
450alanar, 6 Mar 2017 | Read review
5 of 5
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US$135* /night
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Prices are for 1 room, 2 adults
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