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Mercure Sydney Parramatta

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Mercure Sydney Parramatta
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800 Reviews from our TripAdvisor Community

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Showing 785: English reviews
Adelaide, Australia
Level Contributor
7 reviews
Reviewed 1 week ago

We stayed just one night at this hotel and it wasn't our first time. Our first stay was amazing which is why we went back, but this time was a different story. The hotel was great, comfortable bed, clean and tidy but the reception staff left a lot to be desired, they were rude. On both occasions of checking in... More 

Helpful?
Thank Kristir F
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Kristir, Thank you for your review, I really am glad that you enjoyed both stays with us! Please know that I have already responded to your friend's review and as I highlighted to her, there are many good reasons why we must take photo ID from our guests. I really am sorry that it caused an inconvenience for your... More 

Adelaide, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

The front desk staff where so rude and the manager on duty he was even worse,.. really let this great hotel chain down. We will never stay here again we have been return customers but not again. I have never felt so belittled in all my life all over the fact i had no id with me apart from my... More 

Helpful?
Thank Leanne M
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Leanne and thank you for your review on Trip Advisor. I really do appreciate the opportunity to respond as we are often asked by guests if they can check into the hotel without Photo id or if they can use a friend's/ partner's credit card. The situation in the current climate is that we need to ensure that we... More 

Melbourne, Victoria, Australia
Level Contributor
8 reviews
Reviewed 2 weeks ago via mobile

I stayed at this hotel for business and was very happy with the appointment of the room. The nights can be noisy but overall an ok stay. The breakfast is buffet style and there is a pancake machine which is quite unique. The restaurant is staffed well as I found the staff went out of their way to make sure... More 

Helpful?
Thank Scarlette R
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Scarlette, Thank you for your review. I am glad that you enjoyed your stay and I look forward to letting our chef know that you enjoy the novelty of the pancake machine. While the rooms are not normally reported to be too noisy, please know that you can request a quieter room - generally rooms on the poolside and... More 

Umina Beach, Australia
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago via mobile

The rooms are clean but no attention to detail. Ripped curtains and chipped enamel in the bath tub looks unsightly. The pool is nice but there was a foul sewerage smell coming from somewhere?? Towels are old and nowhere near white anymore. They smelt of an electrical burnt smell - probably old driers, asked for them to be replaced and... More 

Helpful?
Thank Lorna M
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Lorna, Let me start by assuring you that team here sincerely appreciate yours, and all our guest's feedback and that thanking you for it on check out was not an attempt to placate you. Our guest's feedback really is the best method we have to improve and we do take it seriously. When our guest's complain, it is revised... More 

Gold Coast, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2016

I recently attended a conference at Western Sydney University and needed somewhere to stay, I chose the Mercure because it was comparatively well priced and presented well on the website. I was not disappointed. It felt like five-star treatment. The rooms were clean, spacious and very comfortable. I was treated like a special guest - right down to the small... More 

Helpful?
1 Thank SmileyCoyote
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2016 via mobile

I have just finished a trip with a large group of chefs, apprentices and culinary students that were involved with the ACF culinary competition and we had international visitors as well and we visited Parramatta Mercure where we had great hospitality shown as well as the most excellent dinner prepared by Executive Chef Kurt Von Buren and his staff. The... More 

Helpful?
Thank Jeff W
Kyogle
Level Contributor
3 reviews
3 hotel reviews
Reviewed 26 October 2016

I love the Mecure at Parramatta when I'm driving through sydney enroute to Canberra or Melbourne Adelaide from the stunning rural country town where I live in Northern NewSouth Wales ,Kyogle.Mecure Parramatta offers an amply SECURE Car Park suites and comfort which is superb.Rooms are luxurious.The arrangement with the near by 24 hr FITNESS FACILITY is fantastic and the short... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank garyhP1571MC
Melbourne, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

Stayed at Mercure for 2 nights for business. Front desk service was fantastic, and arrived to a room upgrade which is always nice. Rooms were nice, but just a bit tired. The website mentioned a gym however it is a 15 minute walk away, through a park and past a lot of developments. Not a walk you would want to... More 

Helpful?
Thank mlycrrll
Brisbane Region, Australia
Level Contributor
7 reviews
5 hotel reviews
Reviewed 21 October 2016

Just spent another week at the Mercure Parramatta for work. I continue to come back to this Hotel not because its the biggest, newest or best.But because the staff are always so helpful and friendly. The rooms are basic and a little dated but always very clean and comfortable then there are little touches like a free bottle of water... More 

Helpful?
Thank Gavin B

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 

Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: €98 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney Parramatta staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sydney Parramatta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed opposite the lift and had no problems with noise so I think anywhere would be fine”
 of 5 bubbles kristiefarrellynka, 27 Nov 2016 | Read review
“the rooms are old but we just had a standard room so i cant say for the others..”
 of 5 bubbles LeanneM483, 20 Nov 2016 | Read review
“Ask for a room overlooking the pool.”
 of 5 bubbles SmileyCoyote, 30 Oct 2016 | Read review
“Don't be afraid to ask reception for help they are very accommodating,”
 of 5 bubbles 287gavinb, 20 Oct 2016 | Read review
“ask for an upgrade room”
 of 5 bubbles T9659AAphils, 17 Oct 2016 | Read review
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