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Novotel Sydney Norwest

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Novotel Sydney Norwest
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318 Reviews from our TripAdvisor Community

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Showing 315: English reviews
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Sydney, Australia
Reviewed 3 days ago NEW

Clean, modern room. The staff were friendly and delivered a complimentary bottle of champagne to our room as it was our wedding anniversary. The continental breakfast was the best I've had - pancakes, toast, fruits, yoghurts, cereals, all the yummy hot foods like sausages and bacon and eggs. We had a very relaxing stay. Thanks.

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Thank Anna R
Melbourne, Australia
Reviewed 1 week ago NEW

I went her for a business trip. I must say the staff at the front desk were very friendly and helpful. The room was nice and clean, very modern. I got free WIFI because I had an Accor membership card (which also gave me a discount at the restaurant). so make sure that you join prior to going to gain...

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Thank joburkey
Sydney, Australia
Reviewed 1 week ago via mobile

We had not stayed at this property since it become a Novotel. Although there were only some changes in the decor it was still the same comfortable hotel. The staff are lovely and welcoming. We had the same comfort level in the room making our stay very relaxing. Loved the new channel that has an inroom workout that you do...

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Thank Laura K
sydney
Reviewed 1 week ago

my husband and i stayed here a night before my surgery and we were extremely disappointed with the service we received from the novotel team. the pillows were EXTREMELY filthy.. you could honestly smell the amount of heads that was on them. i asked for a new set of pillows over 3 times but nobody assisted me.around 30 minutes after...

Review collected in partnership with Accorhotels.com
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1Thank sabrinaj460
Australia
Reviewed 3 weeks ago

A very good hotel for its outer suburbs location. Novotel Norwest matches, and in some cases surpasses, it's inner city Novotel "colleagues" and we were actually surprised and very impressed. This hotel was available at a surprisingly good rate considering there is limited accommodation in this part of the city. Spacious sums it up in a word. Big car park,...

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1Thank Austin-Powers63
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Austin-Powers63 Thank you very much and may I just say "WOW!" to your very comprehensive and wonderful review of your stay at Novotel Sydney Norwest. I can confirm that not all of our bathrooms have accessible bathrooms, we have four accessible rooms in the entire hotel. Besides the open bathroom and lower set light switches and peep holes in...

Sydney, Australia
Reviewed 3 weeks ago

Just perfect... Stayed a few times and always the same wonderful standard. Probably my favourite hotel in the area. We were upgraded this time into a spacious room with spa. The staff are very friendly and very professional

Review collected in partnership with Accorhotels.com
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Thank 392lynj
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear 392lynj Thank you for taking the time to review your recent stays at Novotel Sydney Norwest. We are so happy that you enjoy staying with us, and enjoy your interactions with our team. We look forward to welcoming you back and hope it will be very soon. Warm Regards Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Batemans Bay, Australia
Reviewed 3 weeks ago

We have stayed in the past so we decided to book 2 nights after returning from Singapore and Bangkok , especially as it is close to Blacktown where our Son lives . This will let us get over jet lag prior to driving home. We arrived just before Midday and although we were early (2pm check in) we were welcomed...

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1Thank David P
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear David P Thank you very much for sharing your recent experience at Novotel Sydney Norwest. We are so thrilled you were able to recover from your long trip in our hotel, and be so handy to your family at the same time. We appreciate how comprehensive your review is and that you took the time to be so thorough....

Melbourne, Australia
Reviewed 4 weeks ago

I stayed in the Novotel Sydney Norwest for two nights last week, on business. The hotel is spacious, with large rooms, very good facilities and equally good service. Rooms are well-equipped and beds are comfortable, as are the pillows. The restaurant is reasonable, with a varied menu of Asian and Western food. Whilst it does not compare with the Novotel...

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Thank DaveMaw
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear DaveMaw Thank you for taking the time to share your recent experience in our hotel. We are so pleased you enjoyed your stay with us, and hope we will be able to welcome you back again very soon. Warm Regards Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Wellington, Australia
Reviewed 16 March 2017 via mobile

Free on-site parking, but not secured. We booked a room with a balcony and enjoyed the spaciousness. Room was comfortable and clean, but there were several hairs on the shower curtain that were missed in the cleaning. Excellent customer service and the staff are a credit to Novotel. Straightforward check-in and check-out. We were disappointed with the Wagyu beef meal...

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Thank Johnreine
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Johnreine Thank you for taking the time to review your recent stay at Novotel Sydney Norwest. Thank you for your mention and acknowledgement of our Guest Services team. They are very passionate about their work and it is always special when they recognised for it. I have shared your feedback regarding your shower curtain with our Executive Housekeeper and...

Reviewed 14 March 2017

What the property lacks in amenities and curbside appeal is definitely compensated for by the amazing friendly and customer oriented staff. Located between the blue mountains and Sydney this is the perfect location if you don't care for the hustle and bustle of the city. It is an hour and 15 minutes drive by car to the blue mountains and...

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1Thank 248elvisr
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear 248elvisr Thank you very much for your very kind and comprehensive review of Novotel Sydney Norwest. I am so pleased that you enjoyed your stay with us and particularly your interaction with our wonderful team. We look forward to the opportunity of welcoming you back and hope will be very soon. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 

Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Price Range: €105 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Reservation Options:
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Sydney Norwest staff and other travellers.
1 question
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Jervis Bay, Australian Capital Territory, Australia
over a year ago

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Questions? Get answers from Novotel Sydney Norwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms give a better view to the Blue Mountains”
206DavidP, 28 Mar 2017 | Read review
“Nothing to share.”
muzzyyeo, 6 Mar 2017 | Read review
“Rooms on western side get lots of afternoon sunshine, but do overlook pool and parking”
Traveller2283, 2 Mar 2017 | Read review
“Stay in the motel across the road”
  • Our univited guest
terryw432, 9 Dec 2016 | Read review
“Frontside, away from the street”
web9791, 22 Nov 2016 | Read review
5 of 5