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Novotel Sydney Norwest

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Novotel Sydney Norwest
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311 Reviews from our TripAdvisor Community

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Showing 308: English reviews
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Melbourne, Australia
Reviewed 6 days ago NEW

I stayed in the Novotel Sydney Norwest for two nights last week, on business. The hotel is spacious, with large rooms, very good facilities and equally good service. Rooms are well-equipped and beds are comfortable, as are the pillows. The restaurant is reasonable, with a varied menu of Asian and Western food. Whilst it does not compare with the Novotel...

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Helpful?
Thank DaveMaw
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear DaveMaw Thank you for taking the time to share your recent experience in our hotel. We are so pleased you enjoyed your stay with us, and hope we will be able to welcome you back again very soon. Warm Regards Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Wellington, Australia
Reviewed 1 week ago via mobile

Free on-site parking, but not secured. We booked a room with a balcony and enjoyed the spaciousness. Room was comfortable and clean, but there were several hairs on the shower curtain that were missed in the cleaning. Excellent customer service and the staff are a credit to Novotel. Straightforward check-in and check-out. We were disappointed with the Wagyu beef meal...

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Helpful?
Thank Johnreine
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Johnreine Thank you for taking the time to review your recent stay at Novotel Sydney Norwest. Thank you for your mention and acknowledgement of our Guest Services team. They are very passionate about their work and it is always special when they recognised for it. I have shared your feedback regarding your shower curtain with our Executive Housekeeper and...

Reviewed 2 weeks ago

What the property lacks in amenities and curbside appeal is definitely compensated for by the amazing friendly and customer oriented staff. Located between the blue mountains and Sydney this is the perfect location if you don't care for the hustle and bustle of the city. It is an hour and 15 minutes drive by car to the blue mountains and...

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Helpful?
1Thank 248elvisr
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear 248elvisr Thank you very much for your very kind and comprehensive review of Novotel Sydney Norwest. I am so pleased that you enjoyed your stay with us and particularly your interaction with our wonderful team. We look forward to the opportunity of welcoming you back and hope will be very soon. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney...

Newcastle, Australia
Reviewed 2 weeks ago via mobile

Very nice hotel, staff extremely friendly and helpful, buffet breakfast was nice and the room was comfortable and clean. Great block out blinds together with 11am check out was a great combination for a weary traveller. Located in a centralised location for the hills district we will be sure to stay again next time we're in the area

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Helpful?
Thank LAD2808
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear LAD2808 Thank you very much for taking the time to review your recent stay at Novotel Sydney Norwest. We are so pleased you enjoyed your stay, and we look forward to welcoming you back next time you are in the area. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Singapore, Singapore
Reviewed 3 weeks ago

The rooms are dated and quite disappointing to say. However all else is excellent. I would like to comment on the staffs which are great and very helpful! The food is excellent as well and check in was a breeze.

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Helpful?
1Thank muzzyyeo
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear muzzyyeo Thank you for your kind review, and your recognition of our lovely staff. I will share your feedback with the team, who will be thrilled you enjoyed your stay. We look forward to the opportunity welcome you back in the future. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Melbourne, Australia
Reviewed 3 weeks ago via mobile

On a business trip working out of one of Novotel-Norwest conference rooms and was well looked after by the events staff namely, Janet. Janet was so warm and catered for all my needs. Kylie the Event Manager checked in from time to time to ensure all was well. The rooms are nice and big and clean. Lunch at the restaurant...

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Helpful?
1Thank Nelson F
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Nelson F Thank you so much for your very kind review of your time with us, and your recognition of our team. We loved having you stay with us at the hotel, and missed you when you left. We hope you will come back and visit again very soon. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Newcastle, Australia
Reviewed 3 weeks ago

During the heatwave in Sydney in mid February, we stayed again at the Novotel Northwest. When we arrived the room was ready, the air conditioner was on so we were able to relax. We had travelled from Newcastle to Springwood before returning to the Motel, so we were happy it was so pleasant. We enjoyed the pool as again it...

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Helpful?
Thank Traveller2283
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Traveller2283 Thank you for taking the time to review your recent stay at Novotel Sydney Norwest. The heat wave was very extreme and affected everyone who was in and around Sydney at the time. I am so pleased that you were able to escape a little from the heat, and relax in our hotel. We look forward to welcoming...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

Stay again for business as its one of the better places in the area. I usually go out for breakfast but this time I thought I'd try the hotel breakfast. Offering a coffee when you arrive is a nice touch. The offerings of cereal were a little limited and the warm eggs and bacon were terrible. Sorry but I'll keep...

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Helpful?
Thank Chris P
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Chris P Thank you for taking the time to review your recent stay at Novotel Sydney Norwest. We appreciate your loyalty and are thrilled that you enjoy your stays with us. I apologise if your breakfast experience did not meet your expectation. I would like to let you know that if you book buffet the night before, then it...

Reviewed 21 February 2017 via mobile

It's a quite good one, people are very gentle and helpful. Enought space in room with iron. Plenty of choise for the Breakfast with several fruits. However it is a bit far from the city center. Enjoy your trip in Australia Serge

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Helpful?
Thank 31415JORDY
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear 31415JORDY Thank you for your kind review of our hotel. I am so pleased you enjoyed your stay and your breakfast. We are located quite some distance from Sydney City, but for many of our guests, that is our appeal. I hope we can welcome you back again very soon. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

Orange, Australia
Reviewed 15 February 2017

Great staff, friendly service. Quiet setting. Rooms are good size and very clean. Love staying here when I com to Sydney! The restaurant and bar have excellent service and delicious food. Would recommend others to stay here.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank J5898KPlindam
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear J5898LPlindam Thank you for your very kind review of our hotel. We are so pleased you "Love staying here!!!" because we "Love having you!!!". I hope you come to visit us at Novotel Sydney Norwest again very soon. Sincerely Riki Bourolias Rooms Division Manager Novotel Sydney Norwest

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 

Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Price Range: €107 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Reservation Options:
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Sydney Norwest staff and other travellers.
1 question
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Jervis Bay, Australian Capital Territory, Australia
over a year ago

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Questions? Get answers from Novotel Sydney Norwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing to share.”
 of 5 bubbles muzzyyeo, 6 Mar 2017 | Read review
“Rooms on western side get lots of afternoon sunshine, but do overlook pool and parking”
 of 5 bubbles Traveller2283, 2 Mar 2017 | Read review
“Stay in the motel across the road”
  • Our univited guest
 of 5 bubbles terryw432, 9 Dec 2016 | Read review
“Frontside, away from the street”
 of 5 bubbles web9791, 22 Nov 2016 | Read review
“We asked and got a room on the 6th floor fabulous few days”
 of 5 bubbles maxsandy42, 3 Nov 2016 | Read review
5 of 5