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All reviewsnovotel sydneybuffet breakfastbusiness tripbusiness hotelbalcony roomfollowing morninggood sizestayed nightsthe room was nicecar parkblue mountainsnorwest business parkcomfortable bedreception staffan upgradecomfortable stayout of the way
I’m currently in Baulkham Hills for training, from the moment I have arrived I have felt so welcomed and looked after! Parisa is a stand out from reception going above and beyond even when heavily pregnant! Also Anthony in the shuttle bus is so friendly...More
The Novotel Sydney Norwest hotel was very functional and handy to my work location. The hotel restaurant was very simple and hard to choice gluten free options. The rooms are big compared to other Novotel hotels. The bed was great but the bathrooms need some...More
Thank Sheldon D
Response from NovotelSydneyNorwest, Front Office Manager at Novotel Sydney NorwestResponded 4 days ago
Dear Sheldon D
Thankyou for taking the time to review out hotel, your comments are always valued. I'm glad you found the bed to be comfortable and I do apologise for the lack of Gluten Free options on the menu. Your feedback will be passed...More
Very comfortable, good location on Norwest,food was excellent and facilities pretty good.
Reception staff were very pleasant and accommodating. Rooms were good, bed comfortable but the hum of the aircon was irritating - even after turning it offMore
Thank David B
Response from NovotelSydneyNorwest, Manager at Novotel Sydney NorwestResponded 1 week ago
Dear David B
Thankyou for your wonderful review of our hotel. It is always a pleasure to receive feedback so we can improve the services we provide to our guests. I have passed on your comments to our Maintenance team who are working to fix...More
Staff spent more time talking at service window than serving customers. Sandwiches were dry like they were made hours ago and left uncovered. Scones were over cooked and hard. No tea pots!!!they keep the tea in a thermos that get poured into your teacup when...More
Thank Liana R
Response from NovotelSydneyNorwest, Front Office Manager at Novotel Sydney NorwestResponded 2 weeks ago
Dear Liana R,
Thank you for taking the time and writing a review from your recent high tea experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have alerted our Food & Beverage...More
It was a special weekend away from home and as soon as we arrived we were greeted like we were special. The staff were very courteous making us feel welcome. Breakfast was delicious again staff were friendly and helpful .More
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Response from NovotelSydneyNorwest, Front Office Manager at Novotel Sydney NorwestResponded 4 weeks ago
Thank you for taking the time to review Novotel Sydney Norwest. Thank you for your kind comments regarding our hotel and our staff. I will share your comments with the team as I know they will be encouraged. I will also share your...More