We visited for the garden, house and afternoon tea tour. First impressions were excellent. The entrance to the hotel was impressive and the staff who greeted us very attentive. This was our first visit anywhere after lockdown and cleanliness was outstanding. We felt safe from the minute we arrived at the entrance door which was important to us. The head gardener was very informative and we enjoyed all the gardening tips that she had to share. Parts of the garden were spectacular - the trees and pond / lake area and the gardener was very knowledgeable. However beyond these areas a lot of attention needs to be given to the kitchen garden / greenhouse area and flower / border planting near the hotel. We were expecting a kitchen garden that supplied the hotel restaurant but that was far from the case. There is a lot of work required in these areas before this could be properly described as a true garden tour. Afternoon tea was excellent and could not be faulted. The service was perfect and the sandwiches / cakes were of excellent standard as well. The chef obviously knew what he was doing. We thoroughly enjoyed it. The house tour was very interesting and the lady who showed us around was perfect. It was obvious she loved the property and knew a lot about it and she was very approachable. Although the rooms looked beautiful and had obviously had a lot of money spent on them they somehow did not gel together properly which felt quite disappointing. The corridors were also very dark and uninviting. I think if the kitchen garden and interior design were pulled together properly this hotel could be outstanding. For us the staff, location, food and architecture of the building itself made it well worth the visit.…
Stayed overnight in October. Well greated then abandoned and had to find someone to show us our room. Gorgeous building. The communal areas are also gorgeous. The route to our turret room got less exciting. Turret rooms are interesting but the TV come mirror does not work as the sun shines on it in such a way you cannot see the screen. Lovely bathroom. Grounds are nice but not as expansive as Hotel info would suggest. Breakfast was OK but they allow dogs in which I was not aware of. I also got stuck behind a wooden screen - there for COVID but it meant any view I had was gone.
Wonderful! An exceptional venue. Staff could not have welcomed us more, service was second to none! Lovely food - a fantastic pre-Christmas treat. Such a shame that others will be unable to enjoy due to the latest restrictions. Looking forwards to visiting again in 2021.
Stayed here in November using a Secret Escapes Deal postponed from April. We had been about 10/15 years ago but how different it is now! Very warm and welcoming, the young staff were excellent ; the vegetarian tasting menu delicious; the rooms traditional but with a modern twist; the grounds lovely. All in all I can't reccommend it enough.
Palé Hall oozes understated elegance throughout its stunning Victorian “pile”. The views over the Welsh hills and the wide and powerful river Dee are lovely. The location is a rural idyll with pheasants, rabbits, squirrels, many species of bird, Shetland ponies, a braying donkey and I think I spotted a Mellors! Decked out for Christmas, the warm atmosphere within stemmed from a combination of blazing, wood fires, the intricate wooden panelling and block flooring and a welcoming staff. The tasting menu plus wine flight were top notch with first rate service. Our room, Churchill, was outstanding and how fortunate we were in our choice of it - four-poster bed, a huge bath made from copper and zinc, and wallpaper and furnishings that felt William Morris. It was very much somewhere you could quite happily spend hours in. This is a special place. Excellent staff, we’ll award Luke “seren y gêm”.…
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