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New Pines Holiday Home Park

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Traveller (22)
Room & Suite (6)
Family and Play Areas (4)
Overview
  • Excellent42%
  • Very good33%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
AMENITIES
Free Parking
Pool
Restaurant
Bar/Lounge
Kitchenette
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Reviews (42)
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LanguageEnglish
17
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All reviewswashing up liquidswimming pool was lovelyswallow fallssecure siteevening entertainmentbin bagskids entertainmentnice sizemon friweekend breakmain bedroomschool holidayslife guardsfamily roomnorth waleschanging roomspool opening hours
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1 - 5 of 42 reviews
Reviewed yesterday via mobile

Came for a week first week of July. Found the caravan to be a decent size Nd the kids were happy enough. Due to the hot weather it did feel like a sweatbox but I'll have to take that up with mother nature!! A/c would...More

Thank riclie
Response from janetcartledge, Front Office Manager at New Pines Holiday Home ParkResponded today

Dear Guest , thank you for taking time to right a review. We are delighted to hear you enjoyed your holiday with us here at New Pines. Our aim is to make your stay at our 5* park as enjoyable and comfortable as possible, we...More

Reviewed 2 days ago

After being very ill lately i was looking forward to going on holiday to a 'serene 5* retreat' 'a peaceful escape' a place to 'relax and escape it all'. NOT! This is New Pines misleading and false advertising. Firstly site is many miles away from...More

1  Thank shroplass
Response from Leah P, Guest Relations Manager at New Pines Holiday Home ParkResponded yesterday

Dear Guest Firstly its with great disappointment to read your concerns. As discussed whilst you were on park , we do are upmost to rectify any issues which are bought to our attention immediately. As security advised you , regarding any further disturbances - we...More

Reviewed 1 week ago via mobile

We stayed in a three bedroom lodge which was of an excellent standard: well laid out, clean and comfortable with a gated decking area which was perfect for toddlers. Having a washing machine and dishwasher made life so much easier! Staff were friendly and helpful....More

Thank KatB1983
Response from janetcartledge, Guest Relations Manager at New Pines Holiday Home ParkResponded 1 week ago

Dear Guest How delightful to hear you enjoyed your holiday with us here at New Pines. Our aim is to make your stay as enjoyable and comfortable as possible, we are happy to hear you felt safe and secure with us and you were satisfied...More

Reviewed 4 weeks ago via mobile

A little bit off the beaten track but well worth the stay.A private site with gate entrance makes you feel secure.The staff very welcoming and helpfull. Our lodge was smart and clean although could have done with some tlc on the cleaning side of things....More

Thank Ray Alway A
Response from Leah P, Guest Relations Manager at New Pines Holiday Home ParkResponded 2 weeks ago

Dear Guest Thank you for taking the time to provide us with your feedback. New Pines prides itself on providing a secure environment. How pleasing to read you enjoyed the Five star accommodation and the facilities we have on offer. We look forward to welcoming...More

Reviewed 4 weeks ago via mobile

We stayed in Aber Falls last week and the caravan was lovely and very modern with everything we needed. The staff were very friendly. The indoor pool and the outdoor park is great for the kids. I would definitely go back again.More

Thank Napster12
Response from Leah P, Guest Relations Manager at New Pines Holiday Home ParkResponded 4 weeks ago

Dear Guest How delightful to read such rewarding feedback. Our objective to provide an award winning holiday and carve a lifetime of memories for you and your family has certainty been fulfilled. We look forward to welcoming you all again in the near future. Destination...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Things to do
Pool
Restaurant
Bar/Lounge
Indoor pool
Details
Room types
Kitchenette
Details
Room types
Kitchenette
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Traveller (22)
Room & Suite (6)
Family and Play Areas (4)
Questions & Answers
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Jean A
17 November 2017|
AnswerShow all 2 answers
Response from Lynn B | Reviewed this property |
I think sometimes it is easier to telephone the park direct, I booked our stay through hoseasons, but did not need early check in, when we arrived on site they gave us our key a couple of hours earlier than check in time... More
1
Vote
kelpowis
19 August 2017|
Answer
Response from Paul O |
yes and BT
0
Votes
Rachel C
12 April 2017|
AnswerShow all 3 answers
Response from janetcartledge | Property representative |
Hi Rachel, we close for six weeks each year from 10th January until 1st March. Everything is still open untill those dates and over new year period, some activities and opening times may be slightly reduced but will be open... More
0
Votes
Room Tips
"The Great Orme 2 is the lower end but still very excellent"
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