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DoubleTree by Hilton Memphis Downtown

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DoubleTree by Hilton Memphis Downtown
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1,685 Reviews from our TripAdvisor Community

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Showing 1,650: English reviews
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Phoenix, Arizona
Reviewed 2 days ago NEW

Stay away! Under staffed, blank stares to questions, rooms look like they haven't been remodeled since the 1970's, way over priced. TGI Fridays in the hotel is just as bad if not worse on staffing and service.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sethm141
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your experience with other travelers. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as service and satisfaction is our #1 goal. Again, thank you for your feedback.

London, Ontario, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We got in late our first night, since I was having some trouble with our truck. The valet was quick to offer up a place I could take it for service. The next morning when I went down, they doorman knew I was going to get my truck fixed, and asked me if I needed to be picked up, which...

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Helpful?
Thank daveb186
About Hotel's Favourite Review
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very nice comments about the hotel and the staff. I am glad you had a great stay with us. We look forward to welcoming you back the next time you are in Memphis.

Georgetown, United States
Reviewed 2 days ago NEW

Dirty hotel rooms, needs a complete remodel. I wouldn't recommend this hotel unless you don't mind staying in a dirty hotel room that needed an overhaul 15 years ago. They have redone the hotel lobby but don't let that fool you.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Shari V
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

It is truly disheartening to read your stay with us was not as you anticipated. Our guests' comfort and satisfaction is our highest priority and we regret we fell short of ensuring your stay was anything but excellent. Your feedback is appreciated as it helps us to further improve upon our guests' experiences, thank you for making us aware of...

Gorey, Ireland
Reviewed 2 days ago NEW

Well located, within walking distance of Beale Street. Nice lobby, tho' Reception quite slow). Tea/Coffee facilities in room. Great, thick towels, tho no shower gel or shower cap! (I'm sure reception would supply). Gift of a tasty cookie left in room-nice thought. Breakfast next door (TGIF) Had to request extra blankets, as cold first night-no problem with supplying same. Bit...

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Helpful?
Thank Christy_Luv2
United States
Reviewed 2 days ago NEW

Great location to downtown. Quit at night, but a very short walk to all downtown attractions, Beale street etc. Rooms were average size. Overall hotel was very clean and staff was excellent. Valet and check luggage service was the best I've ever experienced.

Review collected in partnership with DoubleTree by Hilton
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Thank toddc37
Rochester, United States
Reviewed 4 days ago NEW

Great experience, very friendly staff, clean and comfortable rooms. Would definitely recommend this hotel for a stay in downtown Memphis. It is very close to Beale Street, amazing restaurants and the Mississippi River.

Review collected in partnership with DoubleTree by Hilton
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Thank 352traciem
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Stockton, California
Reviewed 4 days ago NEW

This hotel was so clean and all the staff was friendly. The warm cookie at check-in was delicious. The hotel is close for walking to everything, especially Beale Street. And the price was great! I would highly recommend!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank morada_drakes
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

El Paso, Texas
Reviewed 6 days ago NEW

The rooms were ok and the staff was very helpful and friendly. Location is awesome! The attached TGI Friday is horrible. Food was gross and the service was terrible to non existent. The fitness center was fine and there's even a Wednesday night managers reception announced. The TGI Friday was such a negative that it lowered my overall score of...

Review collected in partnership with DoubleTree by Hilton
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Thank Koolaidkid8282
texarkana
Reviewed 1 week ago

I had to fly in to Memphis for business and didn't arrive until after 1am. I called to ask for late arrival and late check out. When I arrived they had everything ready for me to sign and I was in bed within 5 minutes. Awesome front desk. The bed was comfy and they let me sleep in with no...

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Helpful?
Thank texastraveler072572
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Sherwood, Arkansas
Reviewed 1 week ago

Great location - two blocks from FedEx Forum. Close to Beale Street. Staff extremely nice. Friday's is a good restaurant to have in the hotel. Got a good nights sleep. We would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank H6030AEkarenb
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very nice comments about the hotel and the staff. I am glad you had a great stay with us. We look forward to welcoming you back the next time you are in Memphis!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 

Additional Information about DoubleTree by Hilton Memphis Downtown

Address: 185 Union Ave, Memphis, TN 38103-2619
Region: United States > Tennessee > Memphis
Price Range: €134 - €300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree
Hotel Style:
#26 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Memphis Downtown staff and other travellers.
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Sheffield, United Kingdom
2 months ago
Portland, Maine
5 months ago
Glencoe, Alabama

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Questions? Get answers from DoubleTree by Hilton Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“EAR-PLUGS! For your peace of mind, just in case of inconsiderate guests!”
 of 5 bubbles Christy_Luv2, 28 Mar 2017 | Read review
“Directly across from Peabody Hotel for March of the Ducks and Rendezvous for great ribs!”
 of 5 bubbles 638caseym, 15 Mar 2017 | Read review
“Memphis doesn't offer much in the way of views”
 of 5 bubbles michaelbO8996ZA, 1 Mar 2017 | Read review
“All rooms looked to be about the same, the elevator is convenient.”
 of 5 bubbles daveb186, 1 Mar 2017 | Read review
“top floor!”
 of 5 bubbles Y3741MTkathym, 27 Feb 2017 | Read review
5 of 5