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Crowne Plaza Memphis East

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Memphis East
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490 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Reviewed 2 days ago NEWvia mobile

We stayed at this hotel for a soccer tournament and it was more then accommodating! Rooms were clean and the staff was friendly. We would highly recommend this hotel to friends and family. Breakfast was wonderful as well.

Thank Kelly M
Monroe, Louisiana
Reviewed 2 days ago NEW

I had an excellent stay at this hotel. The matter that I am an IHG employee I was very impressed with the polite and fun staff in particular I remember the names of some of the staff that were extra helpful. The FD Tim and Maghogany,The night security officer and the breakfast host lady with pretty green eyes were so...

1Thank MrsFord1
West Plains, Missouri
Reviewed 2 weeks ago

This was my second time here and the staff here is awesome especially Tara at the front desk and Sharon who runs the breakfast buffet. The place is close to the airport and all the staff is super. The hotel is going thru a complete remodeling so the breakfast buffet is currently free.

Thank Louis K
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your feedback!! We love having you stay with us!! We look forward to your return.

Reviewed 3 weeks ago via mobile

We stayed at this hotel over the weekend for a dance competition. I will say that the reception and wait staff were all very friendly, but that is the only good thing I can say. Beyond this, if I could give this hotel a rating of "0", I would. Upon entering our room, I discovered a cigarette behind the door,...

Thank Julie K
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

Thank you for taking the time to review your recent stay with our property. I sincerely apologize for the unpleasant experience you had during your visit. Feel free to contact me at the property to further discuss your stay. We are fully investigating the incident that occurred.

Reviewed 3 weeks ago

We stayed in this location for a dance competition held in this venue. We were actually in a room that had been renovated and have no complaints. Breakfast included a good variety although the eggs and potatoes were not very warm. The pool water looked stagnant like there was no pump running and the hot tub needed water added. Not...

Thank jubon
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

Thank you for taking the time to provide your feedback from your recent stay. We take all of our guest responses seriously as we do our guest safety. We are investigating the incident taking all steps to insure the proper process is followed. We apologize for the inconvenience all of our guests experienced.

Evansville, Indiana
Reviewed 3 weeks ago

great staff...friendly. yes it was under renovations but they went above and beyond to make sure guests werent put out. breakfast was nice. our room was ok. given they were renovating most of my floor i figured our room was next. i will stay again!!! close to highway, easy on and easy off!

Thank divastar1974
Reviewed 3 weeks ago via mobile

First off.... the whole place smells like chlorine. There is a lack of staff and overflowing trash cans. (but they do have nice receptionists.) Then we had to deal with staff stealing money and valuables from guest's rooms. Not to mention lady bugs, beetles, and ants crawling around in our room.

Thank 2angryppl
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear 2angryppl, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure and comfortable environment. I am glad you found our...

Reviewed 12 March 2017

This hotel would have been okay if it had not been for the surplus of lady bugs and spiders that we found in our room. They were coming out of the cracks of the window. We are on a roadtrip and the spiders and lady bugs apparently got inside of our luggage and were in the SUV when we were...

Thank Nikysha A
Carla H, Manager at Crowne Plaza Memphis East, responded to this review

We apologize for the unwelcome guests during your visit. Although we do all we can to combat them, Mother nature takes over at times. We certainly hope that should you return to the are you will come back and give us another chance, we are working to remove the ladybugs.

Bowling Green, Kentucky
Reviewed 26 February 2017 via mobile

Great value. They are renovating but no big noise or mess. The bed was extremely comfortable. Our room was remodeled already and had plenty of convenient USB ports. Free breakfast too, but not that great.

Thank Blake H
Reviewed 23 February 2017 via mobile

This was the worst stay ever...The grounds were not kept up and the building needed major painting and remodeling. When you walked in the hotel smelled awful and the elevators were nasty and dirty. The doors on the rooms were dirty and extremely old. You could see right under some of the doors into the room. The room smelled and...

1Thank Melle C
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Melle C, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of our facilities and...

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07/05/2017 08/05/2017
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  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: €104 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
dang399, 21 Jul 2016 | Read review
“Different hotel”
bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
USShredder, 3 Jun 2016 | Read review
“Don't go there”
IOWNat, 30 Apr 2016 | Read review
5 of 5
US$128* /night
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Prices are for 1 room, 2 adults
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